Earth Broadband has been faultless since I joined. My speeds are always consistent, even during busy hours, and my invoices are clear, accurate, and easy to access via email. I contacted customer serv... Voir plus
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Lisez les avis des autres
Over this last 5 months with EarthboundBand broadband provider I haven't really had and major problems until.. last week when we as the costumers were double charged and left in the dark about why.. a... Voir plus
Thankfully, Earth have been taken over by Home Telecom. I recently left a 1* review following my experience with Earth (the same as below: overcharged, no communication, no reply etc etc), h... Voir plus
DO NOT USE Really poor service ... several issues with speeds , ( rectified myself with another providers Router) after receiving 3 from Earth! Payments figures incorrect for whats alread... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Broadband that helps the Earth.
Coordonnées de contact
3,8
Bien
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
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Ella explained how to get things sorted…
Ella explained how to get things sorted and was more than helpful, absolute legend
16 juillet 2025
Avis spontané
Réponse de Earth Broadband
Thanks Ken! We'll let Ella know 🫶
Great and easy
16 juillet 2025
Avis spontané
Réponse de Earth Broadband
Thanks for the feedback, Alexander 👌
Heart & soul in business never gets old.
It's simplicity and easy to understand code of practice made good sense to me and its ethical vales gives great weight and instills trust in dealing with such a company where as a customer on the other side of the screen it was a no brainer to sign up. Plus caring for the Earth and animals and people alike is good for the soul. Whilst in the business of saving myself some money it offers great value and internet speeds for a very good price compared to other companies which made my choice easy in the end it was obviously glaring the better option I knew this is the one to go with instantly, to some it up in a word - Integrity- cant be faked.
15 juillet 2025
Avis spontané
Réponse de Earth Broadband
Appreciate this, Lee! We shared your review internally and just wanted to say a huge thanks for believing in our mission and loving what Earth’s all about. Our retention team will reach out soon to check in and see how things are going with the service 🫶
Total scam
Keep sending me direct debit charges even though I've never received a router or even activate with their service I am with another service provider that I've always been with
12 juillet 2025
Avis spontané
Réponse de Earth Broadband
We're really sorry to hear about your experience, and would like to investigate this immediately. We've sent a Trustpilot request, and we're yet to receive a response. Could you please respond, or message the team on live chat, and we'll get to the bottom of this ASAP 💚
Not too bad
Really difficult to find the contact details for customer service, but the response was super fast and really useful!!
11 juillet 2025
Avis spontané
Réponse de Earth Broadband
Pleased to hear! The quickest way to get in touch with the team is through live chat on the Earth Support App 🫶
Customer service was great
We had an external connection problem that required help from the guys at earth. James helped us out with a swift, informative response including what the problem was, the estimated solution time, and what to do if this wasn’t solved. It was refreshing to be given a lot of information around our problem as this made it much easier to understand.
4 juillet 2025
Avis spontané
Réponse de Earth Broadband
We're really pleased everything was fixed so quickly, we'll let James know 🫶
I just sign up
I just sign up. Process was relatively easy, but will see how the internet speed will be.
5 juillet 2025
Avis spontané
Réponse de Earth Broadband
Thanks for your feedback, Bychkov. We only use full-fibre (the best of the best), so your speeds will be lightning fast. We'll check in and see how everything's going once you're all set up ⚡️
Company that cares
The company made setting up easy! And always contact me every month to ensure everything is okay with my contract and making sure my speeds are correct for my contract type!
4 juillet 2025
Avis spontané
Réponse de Earth Broadband
Appreciate this, Toby! Thanks for the feedback, and have an awesome rest of your week 💚
Réponse de Earth Broadband
The way things should be! Thanks for the great review, Daniel 🫶
Poor customer service regarding set up…
Poor customer service regarding set up issues and initial signal. No issues since. No phone centre to contact.
1 octobre 2024
Avis spontané
Réponse de Earth Broadband
Sorry to hear getting set up wasn’t the smoothest. We appreciate the feedback, and we’ll share this internally to help us improve. It’s great to hear everything’s been running smoothly since! We’ve recently moved from phone lines to live chat so we can get back to customers even faster. You can reach out through the Earth Support app 💚
My WiFi box arrived and I got in touch…
My WiFi box arrived and I got in touch with earth broadband on live chat and someone called Ella helped me and did amazing and got my router sorted less then 10 minutes amazing help and service
3 juillet 2025
Avis spontané
Réponse de Earth Broadband
Glad to hear! We'll let Ella know 🫶
SCAM, DO NOT USE
Service was poor and cut out regularly. Customer service is dreadful and there was a hidden £70 cancelation fee!!
2 juillet 2025
Avis spontané
Réponse de Earth Broadband
Sorry to see you’ve left this review, Isaac. We don’t charge a hidden £70.00 cancellation fee, and I’m unable to locate an account under your name.
I’d also like to verify whether this review is based on a genuine experience with Earth, and our team is keen to investigate the points made in your review.
Could you please respond to our Trustpilot request or message us via live chat? 🌎
James is amazing he is on the ball and…
James is amazing he is on the ball and gets things done, while i have had a few issues since signing up james has been there to ensure everything is sorted and kept in place and ready, he has kept me informed along the way and been very very polite and helpful a definite asset to earth broadband company and deserves all the recognition he gets,
Earth broadband as i said i have had a few issues not due to them but down to openreach i highly recommend earth broadband the speeds are perfect with no dropouts so far
2 juillet 2025
Avis spontané
Réponse de Earth Broadband
Thanks for the great review, Kyle. Means a lot 💚
Mostly the signal is great
Mostly the signal is great, from time to time it does because a little heavy. However, when I did have an issue for a few days where I was getting cut off quite frequently, someone was sent out after I sent a few photos and answers some questions. They diagnosed the fault and fixed it.
3 juin 2025
Avis spontané
Réponse de Earth Broadband
Thanks for your feedback, and sorry to hear you're having issues with your signal. We've sent you a request on Trustpilot to find your account and run some tests so we can improve this 💚
Réponse de Earth Broadband
Thanks for the great review, Brett 💚
All good
All good,
The service doesn’t seem to work as well for gaming, in my sons room
2 juillet 2025
Avis spontané
Réponse de Earth Broadband
Thanks for the feedback, and sorry to hear you're having issues with gaming. We've sent you a request on Trustpilot to investigate what the issue could be 💚
Good company
Easy to set up, affordable, decent connection, and they plant trees and help the planet!
2 juillet 2025
Avis spontané
Réponse de Earth Broadband
Thanks for letting us know 🫶
Easy
Very easy to sign up. Installation date is confirmed after setting up direct debit
2 juillet 2025
Avis spontané
Réponse de Earth Broadband
Thanks for letting us know, Adam 💚
Great customer service
1 juillet 2025
Avis spontané
Réponse de Earth Broadband
Thanks for the great review 🫶
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