Easelane Avis 

As previously mentioned, this company is not based in England, the item is not true to size and are of below average quality. I contacted them to arrange a return and suddenly the email no longer exist nor their website. I received a follow up email informing me the addresses (both email and website) had been updated. They still claim to be based in the UK but to not send returns there. Save yourself trouble and avoid purchasing anything form them.

I ordered wide fitting shoes. They were definitely not wide fitting. Now I don’t see where to return them. The so called email address just bounced back Would not advise to buy from them

Terrible cheap not good value not wide fitting long wait time my advice waste of money

This is a SCAM. Do not buy!! Ships from China and not correct sizing!!

As with many other buyers, I have ordered some shoes and they eventually arrive from China. The shoes are too small, and a lot smaller than expected. When requesting a refund we have been offered 1/3 of the original price or we have to ship back to China. They have a registered UK address but say they will not accept returns there.

Spent over £30 on a pair of loafers for my wife. Described as high quality orthopedic comfort shoes.
Ordered a size 8.
The quality is poor, uncomfortable to wear throughout the day and definitely not a size 8 UK.

I've tried to contact this company with no joy!

Do NOT fall into their trap.
AVOID AVOID AVOID!

This company is awful and a scam how they get away with this is beyond beggers belief.My emails bounce back now as I am waiting for my refund
DO NOT USE THIS SITE

Had to give one star to get to comment a joke of a company been trying to find an order and sites are down took my money then I found out its not uk based its China tried email and the email address isn't real

Shoes coming from China, not a UK site as suggested. Very small fitting and poor quality but cannot return as email address supplied to request a return bounces back. Scam, avoid.

Described as orthotic shoes and wide fit. Narrowest and worst quality shoes I’ve ever bought. When I complained I was told I had to pay for a return to china, or take £7. The shoes were over £40. Con con con

Misleading and a scam, you cannot refund your product unless the customer pays to China. The company implies their products are made in the UK hence delivered from within. The site in now down as I write this comment.
Appalling behaviour, taking money for people knowing that a refund is near impossible and to the customers expense. DO NOT PURCHASE FROM THIS COMPANY.

Misleading website with sizes and no information on delivery shoes came and way too big as US sizes I was not able to return them without cost to myself to china they started to negotiate a refund starting with £4 advising perhaps I could gift them?!
Highly disappointing despite their pleasant responses but a flower emoji doesn’t equate to a refund I’m 50% down after having to accept half a refund with shoes fit for Bigfoot sorry but don’t shop here unless you are certain on the product and intend to keep or you will be out of pocket
Lesson learned for me

Agree with other reviews here that this is a scam website. Do not buy from here! Needs to be taken off the internet. Poor quality shoes from China. Website says no risk buy - 30 day return no questions asked but this is not the case. You have to pay for return to China or receive a partial refund but you have to fight for that!

Absolutely rubbish shoes shipped from China taking 3 weeks, so practically outside the return date. They stink of that awful toxic plastic smell. You have to pay for a return. And falsely advertised as UK based business with address in Staffordshire. Annoyed I fell for it. Scammers. SHOP gave this company a veneer or authentication. I am highly suspect of that app now too.

Absolutely appalling quality, will do ANYTHING to not process a return/refund DO NOT BUY FROM THIS COMPANY THEY ARE NOT UK BASED despite what the website looks like misleading information. Will be reporting to Trading Standards if they do not process the requested refund.

To be fair I wouldn,t give them 1 star.
I bought 2 pairs of trainers both advertised as size 7 EU 42 ( EU size for 7 is 41). They arrived yesterday one pair I couldnt get on my feet the other pair only 1 trainer fit.
I emailed straight away & asked for a refund as you are unable to get through on the mobile number you are provided with as the mail box is full!!
I received a prompt response the next day to say they would give only a refund of £16 & for me to gift the trainers or to exchange them & that I would have pay £4.99 for shipment.
By offering a partial refund is forcing me to exchange the trainers which Im not wanting to do as they are obviously defective especially if the right & left shoe are totally different sizes.
I would avoid this company and use either Shein or Temu as you can buy the same trainers there for half the price & you would receive a full refund.

I ordered two pairs of sandals that unfortunately didn't fit me but I was impressed with the quality of the shoes, the price and the packaging. I emailed as instructed and had a swift reply with details of how to return. I was given excellent customer service, all my enquiries were dealt with in a very professional manner and helpful manner. I have received my refund and would order again in the future.

Very poor quality shoes , arrived from china although stating from uk
Described as orthopedic shoes
They definitely were not
I complained & was offered a £10 refund or post back to china at my own expense

I had to accept the £10 refund as postage was costing me more to return the shoes
I gave them to charity & still awaiting my refund
Do not order from this company !

I thought I was a savvy online shopper, but, have been completely sucked in!!
Thought easlane a uk supplier, provided a uk address!
Order was taking a while, tracking revealed comming from China!!!
Would never ordered them if I'd realised!
What a scam!!
Read positive reviews prior to placing order!! Feel completely hoodwinked!

Do not buy they claim to be in Staffordshire and shipping exclusively in U.K. but they are based in China. Report them to Trading Standards as misleading you with false claims of being based in U.K. it’s the only tool we have to stop this.