A 0 star review. I reserved a vehicle online for 7 days, submitted all my information, and scheduled a pickup for Friday. Wanting to be proactive, I visited the dealership on Tuesday after rec... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Careful this dealership uses bait & switch pricing and Rip off dealer fee's should be illegal in USA but here we are. Taxes are understood and make sense, fees include $559.75 DMV (That is way too hig... Voir plus
It was a Friday night after work, I was tired & irritated. Thanks to Devan Young’s great customer service, I had a very pleasant experience!! I was not pressured, he was real genuine, I didn’t feel ju... Voir plus
L'entreprise a répondu
When you tell them you don’t want to pursue a car purchase they will run your credit 12, 14, 20 times on purpose. This, causing your credit score to take a nosedive. I’m reporting this to BBB. Th... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Easterns Automotive Group is a family owned Used Car Dealership that opened in 1988. With the slogan Where Your Job is Your Credit®, Easterns became one of the DMV’s premier Car Dealerships. Eastern has sold over 140,000 used vehicles, totaling over Two Billion Dollars in sales. Easterns corporate headquarters and central reconditioning facility are located in Sterling, VA, and the company currently operates seven locations around DC, Maryland and Virginia.
Coordonnées de contact
8 Locations, Sterling,VA | Alexandria,VA | Temple Hills, MD | Hyattsville, MD | Laurel, MD | Baltimore, MD | Glen Burnie, MD | Frederick, MD, Etats-Unis
- 8886504775
- Sales@easterns.com
- easterns.com
2,4
Bas
860 avis
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Mike Johnson is an unprofessional
Mike Johnson, of Eastern Automotive Group in Temple Hills Maryland, is an unprofessional, ghetto, judgmental, circus clown. He likes to show off to an audience. He lied about being from the legal department when he called me as a scare tactic. What he didn't realize was, I am an attorney, and not only that, but I had also already googled him. Something he should have done before he came for me. They tried to say that I falsified my income documentation because I make almost $200k a year. The only thing about my income that was false, is that's not all my income. He's used to a certain type of customer, and he thought that I was the usual. Now I must show him who I am and where my power lies.
17 avril 2023
Avis spontané
Réponse de Easterns Automotive Group
We would love to address your concerns regarding your visit. Please contact our Customer Care Team to see if there is anything we can do to better assist you moving forward. E-mail: customercare@easterns.com / Phone: (877)-927-5004
Our salesperson Devan was great
Our salesperson Devan was great! He was very patient and knowledgeable about the whole car buying process. We would definitely recommend Easterns for your next car purchase!
31 mars 2023
Avis spontané
Réponse de Easterns Automotive Group
Your opinion matters! We are so glad that you decided to reach out to let us know about your positive Easterns experience. Come again!
Trying to keep my money to hold a car.
On March 18, 2023, I went to Laurel Eastern motor and looked at a car. I put $500 down for them to hold the car. I went back on 19 March and decided that I did not want the car and asked for my deposit back. I was told it had to be approved by the Corporate office and it should be done on 20 March. I waited for a call that I never received. So I went back down to the dealership again. I was told that it should only take until the next day. I called the corporate office and told them what happened. They told me that it needs to be reviewed to determine what I will get back after they minus the processing fee for paperwork to the DMV. Why am I being charged for processing fee when the $500 was only to hold the car? I never had the car. It never left the dealership and I never finalize any paperwork. I called the customer care center several times only to be told it will take 2 weeks for the review. It did not take 2 weeks to take the money out of my account. This is poor customer service and I will never shop or refer anyone to them again.
18 mars 2023
Avis spontané
Réponse de Easterns Automotive Group
We want to apologize for anything that may have caused you to feel this way. We would love to address your concerns regarding your visit. Please contact our Customer Care Team to see if there is anything we can do to better assist you moving forward. E-mail: customercare@easterns.com / Phone: (877)-927-5004
Devan Young
Devan Young
Wya pleasure to work with. Made sure I got a deal that I liked and explained everything thoroughly.
10 mars 2023
Avis spontané
Réponse de Easterns Automotive Group
Congratulations on your purchase! Your opinion is greatly appreciated. It was a pleasure to assist!
Devan Young
Devan Young
Probably one of the best professional young car salesman I’ve encountered in 20 yrs purchasing the many trucks I’ve purchased definitively hands down best experience!!!!!
6 mars 2023
Avis spontané
Réponse de Easterns Automotive Group
YES! We love hearing stories like this about our customer service. Our team strives to ensure that our customers are treated with the most utmost care and respect.
Devan Young
Devan Young
Very respectful, very helpful i would highly recommend him to anybody
18 février 2023
Avis spontané
Réponse de Easterns Automotive Group
Great news! Your feedback as a customer is very important to us as we continue to improve and expand our company. Thank you!
Devan Young
Devan Young
He was very patient. Friendly and explained everything in great detail. Very cool guy to to business with. I would definitely recommend him to all my friend and family.
15 février 2023
Avis spontané
Réponse de Easterns Automotive Group
Congratulations on your purchase! Your opinion is greatly appreciated. It was a pleasure to assist!
Devan Young
Devan Young
Very nice person,very helpful and patient.very respectful thank you.
4 février 2023
Avis spontané
Réponse de Easterns Automotive Group
Great news! Your feedback as a customer is very important to us as we continue to improve and expand our company. Thank you!
Devan Young
Devan Young
Was a great young man very respectful and patient and will highly recommend him to my family and friends
19 janvier 2023
Avis spontané
Réponse de Easterns Automotive Group
Congratulations on your purchase! Your opinion is greatly appreciated. It was a pleasure to assist!
Devan Young
Devan Young
Mr. Young really worked hard to get me a great deal. This young men is awesome!!
Thank you so much I truly appreciate him.
Mr. Young have such confidence in his work.
1 février 2023
Avis spontané
Réponse de Easterns Automotive Group
Congratulations on your purchase! Thank you so much for this wonderful review. We were glad to help!
Devan Young was very helpful he did a…
Devan Young was very helpful he did a great job at helping us find a great rate and manageable payment !!!! Great job would definitely send friends and family to him
28 janvier 2023
Avis spontané
Réponse de Easterns Automotive Group
GREAT! We are thrilled to hear that you had a smooth and painless car buying experience. Thanks for choosing Easterns!
Devan Young.....THE MAN!!!!
Devan Young
I would recommend Devan Young to anyone. He will definitely put you in a vehicle and he has the motivation, people skills, and knowledge for your car needs.
22 janvier 2023
Avis spontané
Réponse de Easterns Automotive Group
Congratulations on your purchase! Your opinion is greatly appreciated. It was a pleasure to assist!
Devan Young
Devan Young
Great Guy very helping and made everything easy and was very polite
2 janvier 2023
Avis spontané
Réponse de Easterns Automotive Group
Congratulations on your purchase! Thank you so much for this wonderful review. We were glad to help!
100% Customer Service
It was a Friday night after work, I was tired & irritated. Thanks to Devan Young’s great customer service, I had a very pleasant experience!! I was not pressured, he was real genuine, I didn’t feel judged due to my credit status! He answered all of my questions , took his time so I didn’t feel rushed! Car buying can be very intimidating, Devan is a real asset to Easterns!!
16 décembre 2022
Avis spontané
Réponse de Easterns Automotive Group
Customer service is important to us so please know your words have great value to us. We are grateful to have you as a customer and we appreciate your positive feedback.
Devan Young
Devan Young
Today I purchased a 2019 Chevrolet Impala LT and the process was a breeze thanks to Devan . Excellent customer service and a all around great worker. Thanks again.
20 décembre 2022
Avis spontané
Réponse de Easterns Automotive Group
This is awesome! Thanks for letting us know that your car-buying experience was smooth and painless. Thank you for choosing Easterns!
Mr Devan Young made the experience with…
Mr Devan Young made the experience with buying a car with my son exceptional great. He was very knowledgeable about cars and was not the type to just want your money. I would send anyone I know and telling anyone if you need or looking to buy a car he is your man. I wish I could give him more than 5 stars. Just joyful experience.
17 décembre 2022
Avis spontané
Réponse de Easterns Automotive Group
Congratulations on your purchase! Thank you so much for this wonderful review. We were glad to help!
Devan Young
Devan Young
Mr.Young was absolutely sensational in this whole process since we walked in the door and gave us more knowledge about things we were unsure of. Truly made this experience so helpful and definitely will refer everyone to him and easterns.
17 décembre 2022
Avis spontané
Réponse de Easterns Automotive Group
GREAT! We are thrilled to hear that you had a smooth and painless car buying experience. Thanks for choosing Easterns!
Devan Young is very knowledgeable about…
Devan Young is very knowledgeable about the car purchase process and he helped me every step of the way. I’m very pleased. Thank you Devan
4 décembre 2022
Avis spontané
Réponse de Easterns Automotive Group
Your opinion matters! We are so glad that you decided to reach out to let us know about your positive Easterns experience. Come again!
Devan Young
Devan Young, he’s a good salesman.since day one he been kind and good and that’s how people should be. whenever I come back I’ll definitely be working with him great customer service 🙌🏽👍🏽
4 décembre 2022
Avis spontané
Réponse de Easterns Automotive Group
YES! We love hearing stories like this about our customer service. Our team strives to ensure that our customers are treated with the most utmost care and respect.
Devan Young give amazing performance as…
Devan Young give amazing performance as a sale representative very good at giving good customer service if I ever need a new car I would definitely go straight to him time and patience was great
1 décembre 2022
Avis spontané
Réponse de Easterns Automotive Group
Congratulations on your purchase! Thank you so much for this wonderful review. We were glad to help!
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.