Easy Bathrooms Avis 

Great customer service

I ordered a seal for my shower door and was asked to provide pictures of my existing on. Still they delivered the wrong size. I had to pay upfront for the item, and when they eventually found out which one I needed, after providing exact measurements, I had to pay upfront for that as well. The whole process from ordering to finally having the correct seal took 4 weeks. The bathroom suite had been delivered only 2 years previously so thought it would have been straightforward to identify the correct model.
Eventually I received a refund for the wrong item. Although the staff were friendly and helpful, I still feel it was a very bad experience, and quite exhausting too. When I asked for some compensation for all my time wasted, I was told I could contact head office, as the individual branch could not authorise such a thing. I simply gave up, as I was so fed up with spending so much time on a £20 spare part.

The vast selection of tiles and very helpful staff.

As soon as I walked in I felt very welcomed netty was really polite, found what I was looking for and ordered

We bought two radiators from this company in April with a delivery date of early May when they arrived we received a email saying that the valves were out of stock and would be delivered at a later date, how can a company sell you a product that they don’t have ? several more dates were given but no valves arrived,when I complained and asked for compensation they had the nerve to quibble about how much bearing in mind that I had to keep putting my plumbers off, eventually I received £100 and the valves finally came beginning of August.
I wouldn’t recommend this company to anyone,shocking customer service.

Staff were excellent at explaining and we looked at many different options and deals available at the time. Super quick replies and accommodated our needs.

We visited the Kettering store today to discuss options for a new bathroom. We met with Dan who was so helpful and patient with us. He offered creative solutions to our annoying bathroom dimensions. He was so nice and personable and did not feel pressured in anyway to go with a particular item. Thank you :)

The sales team at the Swindon showroom were all very helpful and knowledgeable. We ordered a walk in shower and shower tray with their assistance and the whole process was very easy. We actually ordered the wrong tray and the sales team rang and explained and ordered the correct tray for us. We also had an issue fitting the glass door but we called into the showroom and they rang one of their technical advisors who explained the fittings to us and we were able to fit the glass door successfully. Thank you to all.

the company had a tile we liked, it was slightly over our budget probably because of the delivery charge that was in my eyes quite expensive @ £70.

The showroom is very nice. we were greeted by a gentleman at the first desk who guided us to the tiles. that was Scott who later took our sale. he was very helpful.

overall happy with the service he provided to us. thanks Scott

Should not give material to contractors who do not complete their job,and then I have to pay for more materials to complete the job myself.

Took 3 months to supply a part they said was available. Real con

We bought a black matt bathroom set from them which seemed okay but very easily marks even when just wiped with a damp cloth before 12 months the toilet top had to be replaced. We bought all black taps etc big mistake with 6 months all the black was coming off We did get replacements for the plugs but they have started coming off again. The taps are the same, they have a great sales pitch and the items look great but not great quality 2 years down bathroom looking very shabby but now put of warranty so suck with patches of chrome, rust on taps and plugs.

In store I felt that we had a good service but when I was having the sink fitted we found out that we were sold the wrong sink waste fitting as the sink didn’t have a overflow which meant I had to drive a 50 mile round trip to pick up and pay a little extra to collect the correct one . This meant I had a larger bill from the plumber as I had to pay for a return is it plus his travel. When I went back to store to collect the correct one I was told it was a easy mistake to make as it was only 5 different one that need this particular one. I was very disappointed that it was myself who incurred the extra cost due to a mistake made by staff in the store and that they won’t make it again but it was myself that was out of pocket.

I would urge anyone considering using Easy Bathrooms for installation to think carefully about the level of service they may receive if things go wrong.

Our bathroom installation took approximately six times longer than originally quoted, and our bathing facilities were unusable for 14 days, causing significant disruption to our household.

There were also a number of problems with the installation itself, including a severe plumbing leak that caused damage to our property (water came through into the kitchen ceiling below) and incomplete and unsatisfactory work. We had also paid for a project management service, but in our experience this was not provided in any meaningful way.

Unfortunately, the problems did not end when the installation was supposedly completed. We have had to spend a considerable amount of time pursuing formal complaints and chasing outstanding issues and documentation, including installation/safety certificates and confirmation of the workmanship guarantee.

We also experienced frustration with the way our complaints were handled. There were two separate issues arising at different stages of the project, yet Easy Bathrooms attempted to combine them when considering the financial resolution. We have had to repeatedly explain that these were separate matters arising from separate circumstances.

What should have been an exciting bathroom renovation has instead resulted in considerable disruption, additional stress and a significant amount of time spent chasing Easy Bathrooms to address problems.

I appreciate that issues can occasionally arise with any installation project. However, it is the combination of the lengthy delay, loss of use of the bathroom, property damage, poor workmanship, lack of meaningful project management and subsequent complaint handling that has made this such a disappointing experience.

AVOID AT ALL COSTS and take your money elsewhere

Lovely, friendly staff on hand to help. Nothing was too much trouble. Everything was displayed neat and tidy and well organised. Would highly recommend

Shocking customer service. It took 4 different agents to swap a toilet to a different toilet, only for them to charge me for an additional toilet and deliver 3 toilets instead of 1!! Then wouldn’t refund me until the stock was back on their site, even though it wasn’t my problem. Quality is average at best, I gave up with complaining about the scuffs on my bath too

I recently purchased bathroom products from Easy Bathrooms and was extremely happy with the whole experience. The staff were knowledgeable, helpful, and took the time to understand my requirements without applying any sales pressure. The showroom had a wide range of products making it easy to find what I was looking for.
The quality of the items supplied are very good , and delivery was well-organised. Communication throughout the process was clear and any questions I had were answered quickly.
Overall, Easy Bathrooms provided good customer service, value for money, and high-quality products. I would recommend them to anyone planning a bathroom renovation and would use them again..

4 weeks to complete. Installers sick, wrong items ordered, wrong items delivered twice! Wrong items installed. Compensation promised but nothing heard from the project manager after signing it off after it was finally acceptable and correct. Left without a bath or shower for 4 weeks with 7 people in the house is a challenge. Wouldn’t recommend from our experience I could have project managed the job and done it quicker and saved a couple of thousand. For the size of the company you would think they would be organised, efficient and be able to manage jobs to get them over the line in time regardless of issues. I’d of accepted a day or two but double the installation time was nothing short of unacceptable. 6+weeks waiting for this so called compensation for the stress and inconvenience.

Just purchased a new bathroom suite from the Durham south branch, Scott helped us out throughout the full process going above and beyond no matter how picky I was being haha can’t thank him enough for his time!