Easy Bathrooms Avis 

Managed to find exactly the tiles we were after in your Durham South branch. Expertly guided through the whole process by Scott, he found the exact tile from our description and double checked our measurements to confirm amount of tiles, adhesive and grout. Arranged shipment to another of your branches so we could arrange collection (as we live in the Isle Of Man)
Top job cheers Scott

Easy to talk to member of staff about our requirements.
Very knowledgeable and helpful in helping us choose the right items to use for our bathroom upgrades.
Also helpful in explaining how to install the items and getting the right parts to complement

Good quality products, great sales team, lovely showrooms but unfortunately the deliveries where messed up, got sent the wrong stuff and products where late, finally got sorted but abit of a headache!

Good choice of bathroom designs.Helpful showroom staff .Some issues with quantities and quality that the showroom staff went above and beyond to sort .But some disappointment with quality control at the factory that did get replaced quickly but delayed completion by a week .

Went to st Helen’s store just browsing,spoke to WILL who was very polite, and knowledgeable and very professional, didn’t buy in the end because thought was a bit pricey, for me anyway

Excellent customer service

Superb experience

Great support for Stuart 💪

**Extremely disappointing customer service – showroom sample did not match supplied tiles**

I am extremely disappointed with my experience with Easy Bathrooms.

I purchased these tiles specifically after visiting their showroom and seeing the physical display sample, which had prominent **gold veining**. This was the main reason I chose and ordered this particular tile.

When my order arrived, the majority of the tiles had **predominantly white veining**, materially different from the showroom sample I had relied upon when making my purchase.

I immediately contacted the Lincoln branch. I was asked by the store to open additional boxes so they could investigate whether the issue affected the wider order. After doing so, the store confirmed that the remaining stock also had the white detailing rather than the gold line.

Despite this, Easy Bathrooms Customer Services maintained that the correct product had been supplied because the product code matched my order. They attributed the difference to normal batch variation and refused the reasonable settlement I proposed.

What I find particularly disappointing is that the **Lincoln store itself took the matter seriously**. The showroom sample was removed, and the Regional Manager eventually arranged for **two additional tiles to be supplied free of charge** so that I could complete my project. I appreciate the Lincoln store's efforts to help with the practical problem, but this does not resolve my concerns about how the product was represented when I made the purchase.

The discrepancy caused significant disruption to my project because I had already arranged and paid for the installation, leaving me with very limited time to resolve the issue. I ultimately had to proceed with the installation using the tiles supplied.

I made several attempts to resolve the matter reasonably and offered a fair compromise to retain the tiles with an appropriate price reduction. Customer Services rejected my proposed resolution and confirmed that this was their **final position**.

I also asked about Alternative Dispute Resolution and was informed that Easy Bathrooms does not have an ADR scheme that it works with.

I am now considering taking the matter further through the appropriate consumer and legal channels.

The reason I am leaving this review is not because the tiles were simply a slightly different shade from what I expected. The issue is that I **selected the product after examining a physical showroom sample, and the goods supplied materially differed from that sample**. I expected Easy Bathrooms to take responsibility for the discrepancy and provide a reasonable resolution.

**The Lincoln store staff were helpful and did make genuine efforts to assist me, particularly by arranging the additional two tiles. My criticism is primarily directed at the way the matter was ultimately handled by Customer Services and their refusal to provide what I consider to be a reasonable remedy.**

I would strongly recommend that customers inspect the actual tiles very carefully before committing to an order and ask specifically about potential differences between showroom samples and the stock they will receive.

Lovely sink unit very happy with it worth the money xx

I was only buying tile trims, but all the staff were so friendly, helpful & polite.

I told the guy what I wanted and he found it. He printed it off for me so I could have a think about it..I went back next day and ordered it. It was a combi toilet sink.
I had it delivered to store for collection and was notified when it was in. He loaded it into the car for me.

I can't thank Thomas in the Darlington shop enough. I have a very old house with a very awkward bathroom. I had no idea at all about bathrooms. Thomas has navigated me patiently through everything and in my own interest. He has dealt with my doubts and changes of mind.Because of the quirks of my house I was never going to get exactly what I wanted but Thomas has helped me get the very best possible. Thank you Thomas for your exceptional patience and help.

Very helpful approach in selecting floor tiles .
Efficient follow up post order and update on when goods could be collected .

The showroom is lovely.

On our appointment it wasn’t how we imagined it to be. We felt like we were rushed & not given many options & when we changed our minds it felt like we were an inconvenience

We were expecting to see the design on screen as we went along as we had done for our kitchen but this was not the case & it was 3 days later before we got the quote & images.

The design was beautiful & the actual bathroom affordable. However the fitting was double what we expected & because it was so many days later we had lost interest. There was also no mention of how we could make it more manageable & a week later we have still not had any follow up from them.

In this time we have now decided against doing the bathroom & done some different home improvements with the money instead.

All in all we felt like an inconvenience & felt it was priced so high as they didn’t really want the job.

If we are spending over £16,000 on a bathroom (which is way over the average) we would have expected to be treated a little better.

I can't express how disappointed I am with this company and their customer service. I recently ordered a toilet via their Basildon branch and was told it would be delivered for me to pick up from another branch the following Wednesday. Literally received no delivery tracking info/updates. My husband decided to call them on Wednesday to find out what's happened to the order, only to find out the sales rep had accidentally set the delivery for end of the month! Meanwhile, I had work going on with my bathroom with no access to a toilet.
They told us the toilet would be delivered for pick up two days later on a Friday..again, no update. I had to call the store on Friday for them to tell me the delivery wouldn't be in until MONDAY.
They had no solution or explanation and I was promised a call back by a senior member of staff before the end of the day with an update. I had to call them TWICE more myself because nobody bothered to call me back. I now have to pay extra for my bathroom fitter to come back on Monday to fit the toilet (assuming it will arrive).
Customer service and care is so poor even when it's the fault of the company. I will not be using them again or recommending their services because they simply don't care about their customers!

Delivery team were polite and helpful
Thank you

Always great service.

Fantastic show room to look around
Very helpful staff on hand when needed
Fast delivery
Thanks for your help

We placed quite a large order for a DIY project on a bathroom and en-suite shower room. Tracy and the team at Gateshead have been very helpful and on the ball for everything including the delivery which was excellent.

From the initial design stage, at the showroom in Glasgow, to the installation, the customer service has been excellent. The installation by the team and tiler was so good and finishing amazing. Everyone was really friendly and courteous and cleared up behind themselves. The overall job was perfect. I am so pleased with my new bathroom and ensuite.