Very easy and quick to book. Phoned up, got through straight away, helpful woman took info & gave me a price. Received email confirming cost almost immediately. Replied email to confirm date. All very... Voir plus
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Lisez les avis des autres
Amazing experience. Easy to get quote booked in. The lady who visited us was lovely and she explained what she was doing. Got the invoice to pay within a couple of days and then I could access the EP... Voir plus
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Very easily and professionally booked in . Kept us informed at all times . Once paid the certificate was sent by email straight away . All in excellent service . Definitely would recommend them... Voir plus
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Everyone I dealt with over the phone was friendly, helpful and knowledgeable. I did not book immediately but they then called me as their engineer was going to be in the area and we received a discoun... Voir plus
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À propos de l'entreprise
À propos de Easy EPC
Écrit par l'entreprise
Every property certificate, the easy way
Utilising our 17 years experience in the industry paired with our specialised assessor, admin, and technical teams to provide expert and efficient service across the UK.Our comprehensive list of 15+ services ensures you can find all your property compliance needs under one roof. Quote Me Today Energy Performance Certs Rental Property Surveys Sale Property Surveys New Build Surveys MEES Consultancy
Coordonnées de contact
First Floor, 12 Albion Street, BN2 9NE, Brighton, Royaume-Uni
- 0800 170 1201
- customercare@easyepc.org
- easyepc.org
4,8
Excellent
2 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Easy EPC
Hi Olives & Canapés, we really appreciate getting feedback, so thank you for taking the time to share your experience with us.
We're pleased to know that our dedication to being efficient with good communication has been well-received.
If you're in need of any property survey services in the future, our team is ready to help.
Such fantastic staff
Such fantastic staff, everyone I spoke to was so friendly and quick working. Would recommend to everyone. Really greatful for the team there. Thank you!
14 mai 2025
Avis spontané
Réponse de Easy EPC
Hi Ilki, we're grateful for the opportunity to hear about your experience.
Your recognition of our team's dedication is greatly appreciated and motivating, we’ll be sure to share your feedback with the rest of the team.
Please feel free to contact us for any future needs, we'd be eager to assist you further.
Wasted 4 weeks and no EPC…
I had an Airsource heating pump put into a new build bungalow. I needed an EPC to sign off everything. I contacted easyepc on 10 April and got a price. I paid on 15 April and was sent documentation to complete. I returned all documentation on 15 April. I was told that Easyepc was doing the EPC and it would take 2 weeks. I got an email from them on 7 May asking me to complete the documentation. I replied and explained that I sent all documentation in on 15April.I made a comment that it was taking longer than expected and if they didn’t have time to scroll through emails I would resend it. I got an email on 8 May asking for my bank details and my account was closed. I had to contact easyepc three times to ask for my refund. Finally got it on 16 May. No EPC had to go to another company for it
19 mai 2025
Avis spontané
Réponse de Easy EPC
Hi Susan,
Thank you for reaching out and we would firstly like to apologise that our customer service has fallen short this time. There is no excuse, though some background may explain why your experience was disjointed and not up to our normal standards.
Unfortunately, we recently suffered two parental bereavements within our relatively small team in quick succession, resulting in our managing director and a SAP assessor having unplanned time off, which also coincided in an unfortunate manner with the planned annual leave of other team members. This briefly put pressure on our response times for SAP and ability to process the SAPs in our normal turnaround time . This also caused some confusion with documentation handover. Whilst these issues are now fully resolved, we apologise that the fact we were suffering these issues at the time was not expressed to you initially.
I can see in our correspondence that you suggested a refund would be suitable if we could not carry the calculations out quickly enough for your requirements, which was actioned. I can see however that this was not expressed clearly enough to you, or with an adequate apology for falling short initially, and can only apologise for this now.
I can see that on 8th May you were advised your refund would be issued within 5 working days once payment has been made. Payment was processed on 9th May and you received funds on 15th May which is within the timescale we advised. When you enquired further about the timescale, we responded quickly and consistently to keep you updated and reassured, while extending our apologies.
I understand that we have not provided you with the level of customer service that we always strive for. We would like to express that this is not the norm for us, as you can see by the majority of our feedback being so positive, and hoped that it seems reasonable for us to explain in detail what went wrong on this occasion.
We always take feedback on board and will learn from this in order to help us to continue to provide the exceptional level of customer service we pride ourselves on overall.
EPC survey
Reasonably priced, surveyor arrived on time. Results available next day.
Importantly, easy to contact by phone. Always polite and helpful
9 mai 2025
Réponse de Easy EPC
Hi Andy, thank you for sharing your feedback with us.
We're truly pleased to hear your feedback on our pricing, timeliness, easy communication and politness as we strive to keep our standards in those areas as high as possible.
Please consider us at your service for any further property compliance needs.
Made the whole process of finding a EPC easy
Made the whole process of finding a EPC assessor easy without going through an estate agent with their inflated prices easy. Assessor contacted me in person to arrange a convenient date and time to call to carry out the EPC. Assessment was carried out on arranged date and ready in under 2 days, as soon as payment was made the EPC was available on the gov website to view & downlaod.
8 mai 2025
Réponse de Easy EPC
Hi David, we really appreciate getting feedback, so thank you for taking the time to share your experience with us.
Providing an easy experience for our customers is important to the Easy EPC team, so we're happy to hear that this was reflected throughout your survey with us.
If you require any surveys in the future, we'd be delighted to provide our services again.
Efficient service with pleasant staff
Efficient service with pleasant staff. Very easy to arrange.
8 mai 2025
Réponse de Easy EPC
Hi Barrie, we're grateful for the opportunity to hear about your experience.
Your satisfaction with efficiency, pleasantness and ease of use is our priority, and it’s great to hear we're on the right track.
Please feel free to contact us for any future needs, we'd be eager to assist you further.
Réponse de Easy EPC
Hi Joan, your perspective is valuable, and we appreciate that you’ve taken the time to write us a review.
We're happy to hear that you would rate our service and professionalism as 5 star.
Should you need another survey or further assistance, we're just a call or email away.
On time and very professional
2 mai 2025
Réponse de Easy EPC
Hi Don, thank you for sharing your feedback with us.
We're pleased to know that our dedication to timeliness and professionalism has been well-received.
We appreciate your trust in our services and are here to help with any future compliance or survey needs you may have.
As good as the reviews suggest
I didn’t expect the service to be as good as the reviews suggest but having now used EasyEPC they are correct - excellent
Easy to book and Spencer put in a lot of effort to achieve the best result
1 mai 2025
Réponse de Easy EPC
Hi William, we really appreciate that you've taken the time to share your feedback with us.
We're delighted to know our efforts towards excellent customer service beat your expectations.
If you're in need of any property survey services in the future, our team is ready to help.
Competent and Professional
A simple and easy process from initial contact to property certification. . .
9 avril 2025
Réponse de Easy EPC
Hi Malcolm, we really appreciate getting feedback, so thank you for taking the time to share your experience with us.
We are always striving for excellence, and your feedback on our ease of use helps guide our journey.
If you're in need of any property survey services in the future, our team is ready to help.
Surveyor arrived on time
Surveyor arrived on time, was pleasant and efficient and the report was prepared promptly
14 avril 2025
Réponse de Easy EPC
Hi Alan, we really appreciate that you've taken the time to share your feedback with us.
Your recognition of our surveyor's pleasant attitude, and prompt arrival and efficiency is greatly appreciated and motivating, we’ll be sure to share your feedback with the rest of the team.
If you require any surveys in the future, we'd be delighted to provide our services again.
Only helpful if you know the EPC rating will be within the band you need
The rating we received was below the required standard and EasyEPC only provided computer generated recommendations that were not personalised, specific or relvant to the building. When I queried this I was told EasyEPC requires you to sign up for further 'packages' to have any explanations or personalised recommendations. This service appears to be automated and generic. My recommendation would be to choose an independent rater that you can have a conversation with.
10 avril 2025
Réponse de Easy EPC
Hi Frances, thanks for taking the time to leave us a review, we always appreciate receiving feedback.
I understand that you are frustrated that your property did not achieve the rating you required, and that the EPC auto-generated recommendations are not guaranteed to get you up to the rating you need. I can empathise with your frustration, and would like to help by explaining why the Recommendations Reports may not help you and your other options.
The Recommendation Reports that come with EPCs are a built-in part of the government approved software that all EPC assessors must use. The recommendations are generated automatically in the EPC software and the assessors have little control over them. This is a standard across the industry and not something we personally choose to do
While we, as assessors, can and do, remove obviously unsuitable automated recommendations for each property, there is no guarantee that the other automated recommendations will achieve the level of rating improvement they suggest. We find it only fair to warn customers such as yourself in advance of this, rather than you potentially installing one of these options only to be disappointed down the line.
We are well aware of the shortcomings of the auto-generated Recommendation Reports, and because of this we have created our own consultancy service, which I believe is what you’re referencing in your review. For this service, our specialised technical team creates a tailored report, providing multiple different scenarios that detail how to actually improve your building to the desired EPC rating in the most cost effective and least disruptive way possible. Also included in the price is consultation with you to discuss any specific requirements or restrictions for your specific building.
Because our consultancy involves additional modelling and processing of your building’s data, and also writing up the findings into a clear and easy to follow report, we do have to charge a fee to do so. Although this fee is nominal in comparison to installing an improvement only to find out it doesn’t get you to the rating you need.
Separately to providing consultation on future improvements, we are always very happy to discuss what went into calculating your current rating, and we never charge extra for this. Please feel free to get back to us if you would like us to discuss how your existing rating was calculated.
I do hope that this information helps, but if you would like further information or would like to book in for consultancy, please don’t hesitate to reach out - our customer care team will be more than happy to help.
The asser arrived on time he new what…yes
The asser arrived on time he new what he was doing first went into the loft which was a aall the rooms asked for relevant papers work very good service it took a week to receive the results which was an A
11 avril 2025
Réponse de Easy EPC
Hi Danny, we really appreciate getting feedback, so thank you for taking the time to share your experience with us.
Your satisfaction with our services is our priority, and it’s great to hear we're on the right track.
Please consider us at your service for any further property compliance needs.
I was really impressed with the speed…
I was really impressed with the speed of service and how quickly Easy EPC organised to complete my energy assessment. Julie was really friendly and helpful and waited for further information to come through to support my EPC. I felt the price was very reasonable too. I would definitely recommend and use again in future.
9 avril 2025
Réponse de Easy EPC
Hi Kayleigh, it's important for us to hear directly from clients, so thanks for taking the time to share your feedback.
Customer satisfaction is our priority, so we're thrilled to hear that you'd recommend us for our speedy service, friendly & helpful assessors, and reasonable pricing.
Please feel free to contact us for any future needs, we'd be eager to assist you further.
Réponse de Easy EPC
Hi Mrs Quinn, thanks for taking the time to leave us a review.
It's rewarding to know that you appreciated our quick and friendly service as those qualities are priorities for us.
Should you need another survey or further assistance, we're just a call or email away.
Réponse de Easy EPC
Hi Wolf Property Ltd, we really appreciate that you've taken the time to share your feedback with us.
Our team is dedicated to keeping the "Easy" in Easy EPC, so it's great to hear how swift and easy your commercial EPC experience with us was.
If you're in need of any property survey services in the future, our team is ready to help.
Réponse de Easy EPC
Hi Samanmali, we're grateful for the opportunity to hear about your experience.
We're pleased to know that our dedication to providing easy to use and affordable service with good communication has been well-received.
Please feel free to contact us for any future needs, we'd be eager to assist you further.
Really prompt
Really prompt, accurate and helpful.
Pleasure to work with and nice staff to speak on the phone.
10 avril 2025
Avis spontané
Réponse de Easy EPC
Hi Tim, we really appreciate getting feedback, so thank you for taking the time to share your experience with us.
Your satisfaction with our staff and our promptness, accuracy * helpfulness is our priority, and it’s great to hear we're on the right track.
If you're in need of any property survey services in the future, our team is ready to help.
Réponse de Easy EPC
Hi Keith, it's important for us to hear directly from clients, so thanks for taking the time to share your feedback.
We take pride in providing prompt, excellent service and good value for money, so we're glad that we hit the mark for you.
If you require any surveys in the future, we'd be delighted to provide our services again.
Everyone was really helpful from…
Everyone was really helpful from booking the appointment to completion, I would highly recommend.
31 mars 2025
Réponse de Easy EPC
Hi Carrie, we really appreciate that you've taken the time to share your feedback with us.
We're dedicated to being as helpful as possible for our customers, so we're delighted that you'd recommend us for that.
Please consider us at your service for any further property compliance needs.
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