Eavespropertymanagement Avis 

Avoid like the plague….!

Dealing with Eaves Property Management has been one of the most exhausting and frustrating experiences I have had with a managing agent.

In my experience, getting a clear answer to even a basic question can feel like pulling teeth. Emails are chased repeatedly, reasonable requests for supporting information are met with delays, partial answers or silence, yet demands for payment seem to arrive with impressive efficiency.

What I find especially unacceptable is the apparent imbalance between how quickly money is pursued and how slowly genuine concerns are addressed. If a charge is questioned, residents should be able to see clearly what it relates to and how it has been calculated. That should not require endless emails, repeated chasing and an extraordinary amount of persistence.

Complaint handling has been equally disappointing. Raising a formal concern should lead to proper investigation, accountability and a meaningful response. My experience has instead been one of being passed around, ignored or given responses that do not actually answer the question asked.

The whole process can feel unnecessarily adversarial. Rather than making residents feel like customers whose homes and money are being responsibly managed, the approach can leave you feeling like a nuisance simply for asking perfectly legitimate questions.

Transparency should be the absolute minimum when a company is collecting and spending other people’s money. Residents should not have to become amateur accountants, investigators and legal researchers just to understand what they are being charged for.

The lack of ownership is perhaps the most frustrating part. When something goes wrong, it can seem remarkably difficult to find anyone prepared to take responsibility and simply resolve it.

My advice to anyone considering a property managed by Eaves would be simple: ask a lot of questions before committing, scrutinise the service-charge information carefully, keep every email and document, and never assume that obtaining basic information later will be straightforward.

I would love to be able to leave a positive review, but based on my experience I simply cannot. Property management should reduce stress for residents, not become a second job.

A deeply disappointing experience.

Please read these reviews seriously and take note. The owner of this company has no morals or values at all. Unfortunately this company ‘manage’ our block of flats and they do nothing at all apart from take your money and issue threatening demands if you don’t pay because you ask for a receipt. The building has not been maintained whatsoever, it’s an eyesore to look at but charges keep rising significantly. The company does not answer emails, despite chasing. They do not return calls either and the replies especially from the owner are outrageously rude. You wouldn’t believe we are the customer! I just don’t know what we are paying for at all and I have serious concerns about this business. I would avoid at all costs! And like others have mentioned, the Google reviews were taken down due to the shocking reviews and trust pilot was set up and in a short space of time with these random positive reviews! Do not believe it at all. The company has a very bad reputation locally and I would hate to see anyone go through what all us leaseholders have. The funniest thing is that the owner prides herself in transparency but there is nothing true about that at all.

My experience with Eaves over several years has been consistently disappointing. Emails often go unanswered, straightforward questions require repeated follow-ups, and agreed actions are not reliably followed through.
The service is reactive and poorly organised. Getting clear answers or meaningful progress takes an unreasonable amount of time and effort, even after concerns have been escalated.
As a leaseholder and resident director, I have spent far too much of my own time chasing and checking work that we pay a professional managing agent to handle. Managing the managing agent has become a job in itself.
Poor communication, weak accountability and very poor value for money. Based on my experience, I would not recommend Eaves.

My query was answered very quickly and to my satisfaction. If only everyone was this helpful! 😊

They take months to resolve maintenance issues which could be resolved in a couple of weeks, they're reactive, rather than proactive, meaning you have to tell them what needs to be done, they're unapologetic when poor performance is called out, they appear to have unqualified people managing properties, they don't inspire confidence, you don't feel as if your concerns are fully understood, you can't be confident issues will be fully resolved, even simple tasks they get wrong, they dont know how to handle anything complex, they send you letters about other blocks of flats in other areas of the country, they copied me into an email about a different development which included someone else's name and address, breaching data protection, they send contractors from hundreds of miles away instead of local contractors, emails go unresponded to, everything has to be chased up. It took them 6 months to send a contractor when there was water ingress from the roof.

Two of the reviews I saw on here were written by a contractor, who works for them. They replied to thank them. That's not an independent review and violates review policies.

I have no confidence in this company.

They are not busy, they are just incompetent. I am sure some of the staff are helpful and polite on simple issues. They ignore the difficult issues. We have not had published accounts since 2024, there are fire safety breaches that they have been aware of for at least a year and not rectified.

They deleted their company from Google Reviews as it had 100% negative legitimate reviews of their appalling company. They have now been added by someone else and the reviews there are just as bad.

As a neighbouring landowner, I contacted Eaves to arrange a meeting on behalf of residents of an estate discharging sewage onto my property. They turned up for the meeting, thought I was someone applying for a maintenance job and disclosed how their previous contractor had failed to carry out maintenance for a year..... After correcting the Eaves representatives, they confessed they had no drawn plans and no awareness of the shared sewage system. Since then, they've failed to reply to requests, citing health issues and overwork, despite the matter being escalated to the MD. My experience indicates organisational failure from the top down. Avoid.

Whenever we require assistance regarding different sites, we are always able to speak to someone within minutes which is pretty rare these days. Always polite and response is very speedy. Staff are always friendly and we have nothing but good things to say about Eaves Property

Lease inquiry,
Although Eaves could not supply the lease. Ruth was able to direct me to the land reg office.
Very helpful, and much appreciated.

Poor communication and lack of responsiveness. I raised concerns about estate maintenance several months ago and sent numerous follow-up emails, yet received little meaningful response.

After months of chasing, I was sent a letter addressed to me about a communal bin store issue that did not even relate to my property. Eaves later confirmed this was sent in error due to an IT issue.

Mistakes happen, but the ongoing lack of communication and failure to address resident concerns has been extremely disappointing. Based on my experience, I cannot recommend Eaves Property Management.

Liesha has been very helpful throughout, and gotten back to me very promptly!

If all these tenants stay in i'm going to buy a lottery ticket well done for this.

Bill

I have been dealing with Zoe from Eaves and she has been very helpful and extremely prompt at getting back to me and answering my queries.

⭐☆☆☆☆

Without question, this has been the worst experience I have encountered with a property management company.

For months, Eaves Property Management has failed to progress a Deed of Variation required for the sale of my property. Despite repeated chasing by myself, my solicitors and other parties involved in the transaction, meaningful progress and communication have been extremely poor.

The consequences have been serious. The delay has already caused my onward purchase to fall through, and my current sale is now at risk because confidence in the process is being undermined by the ongoing lack of action and updates.

What has been particularly frustrating is the apparent inability to obtain clear answers, ownership of the issue, or realistic timescales. Emails often go unanswered for extended periods, and when responses are received they frequently provide little information on what is actually being done to move matters forward.

Property transactions are stressful enough without having to spend months chasing a management company for information and action. The level of service I have experienced has been unacceptable.

I have now had to submit a formal complaint and consider further escalation.

Based on my experience, I would strongly advise anyone dealing with Eaves Property Management to be prepared for delays, poor communication and considerable frustration.

Slow, overstretched, don’t think they have the professional qualifications to manage our extensive site at Sovereign Harbour, Eastbourne. Find it very curious that all the 5 star reviews appeared within a couple of weeks of each other!

Eaves Property Management appears to be a company that consistently falls short of expected estate management standards, particularly around communication, maintenance, and accountability.

Helpful patient and caring

Leisha was really prompt in sorting out the problem for me. She contacted the appropriate person & by next morning all was resolved

We have worked with this busy company for a few years now ... but thankfully we have someone who is prepared to go the extra mile each and every time we have questions/queries etc. You wont find a more dedicated, hardworking professional to deal with in this industry - Zoe is a real asset to the company and we are very grateful she is our line of contact.

Our experience with Eaves Property management has got better and better over the last few months. In particular Claire and Nicola have been very supportive and helpful. They respond extremely promptly to all our requests. Eaves also see the wider picture with health and safety. Investigation of external structures. There is also a consistent upgrade programme including lighting shutter replacement.