Sapphireparking Avis 

I would give this ZERO stars if it allowed me to. I called them 30 minutes before arrival as requested. I tried calling again about half a dozen times. There was no answer, and no option to leave a voicemail. When they eventually answered, they told me it would be another half an hour because they were “very busy”! I even had to pay an extra £8 for the car park!

recently used sapphire parking at gatwick and i am appauled. car park had a fire on saturday, and there was absolutely no communication or notification from the company about the fire until we called to collect the car on monday and they said they cannot release it. this meant we were unable to make alternate travel arrangements and ended up getting home 3 hours after we were meant to. also the company said they cannot offer compensation for the alternate travel arrangements. do not recommend this company awful customer service

DO NOT USE THEM! Sapphire parking has the worst customer service. We experienced long waiting times and they had a rude blunt manner over the phone as well as ignoring our phone calls. There was no meet and greet to pick up our car, instead it was left in a parking bay with the keys unattended.

AVOID SAPPHIRE PARKING AT ALL COSTS – WORST AIRPORT PARKING EXPERIENCE

⭐☆☆☆☆

If I could give ZERO STARS, I would.

This has genuinely been one of the worst customer service experiences I have ever had. DO NOT USE SAPPHIRE PARKING.

We had originally booked our vehicle until 26 August, but our travel plans changed and we informed Sapphire Parking in advance by email that we would now be returning on 25 August at approximately 7:45 PM.

And before Sapphire Parking tries to claim that they were not informed, WE HAVE THEIR ACKNOWLEDGEMENT IN WRITING.

Their own customer service representative, Haniya, replied:

“Thank you for updating us. Kindly follow the return procedure after landing and they will be assisting accordingly.”

We even emailed again asking them to clarify the return procedure. Their response was:

“All the details are mentioned in your email confirmation, please check that.”

So we did EXACTLY what we were instructed to do.

We landed at Gatwick, collected our luggage and contacted them according to the return instructions.

Then the nightmare started.

Despite having acknowledged our changed return date IN WRITING, the person on the phone behaved as though this was somehow our problem and told us we could be waiting UP TO FOUR HOURS FOR OUR OWN CAR.

Four hours.

This is supposed to be a Meet & Greet airport parking service.

The man I spoke to was unbelievably rude, dismissive and completely uninterested in helping. At one point his attitude was effectively that this was “not his problem.”

I was travelling with my 11-month-old baby, after already travelling, and still had approximately a four-hour drive home to Lincoln. Instead of showing even basic understanding or professionalism, we were treated as though we were inconveniencing THEM by asking for OUR OWN VEHICLE BACK.

I honestly felt like I was calling a vehicle compound trying to recover an impounded car, rather than a company I had PAID to provide a Meet & Greet service.

The communication is appalling.
The organisation is appalling.
The customer service is appalling.
The attitude of the person dealing with us was disgraceful.

And what makes the situation even worse is that we did everything correctly. We notified them beforehand. They acknowledged the change. They instructed us to follow the return procedure after landing. We followed it.

Then suddenly, when we actually needed our vehicle, nobody wanted to take responsibility.

I strongly recommend that anyone considering booking Sapphire Parking READ THE TRUSTPILOT REVIEWS BEFORE HANDING THEM YOUR CAR KEYS.

I wish I had.

I will now be making formal complaints about this experience and will be providing the written email correspondence as evidence.

AVOID. AVOID. AVOID.

This is not what anyone should have to deal with after getting off a flight, particularly when travelling with a baby.

We booked and paid for this, but on the way to Gatwick we got through to someone who then cut us off. I tried calling multiple times and it said that the person had directed their phone to voicemail. Eventually with five minutes until we got to Gatwick, I eventually got through and the person was so vile. When I asked if they could send someone over, they said, “Why not”. I mean what???
In the end, we decided not to leave the car with them as I didn’t trust them. One day later the news reported that a fire had broken out and 140 cars had completely burnt out. Ours would have been one of them. So by a complete stroke of luck and their rude, vile telephone attendant our car was saved from arson.

AVOID AVOID AVOID. Scan of the highest degree. Booked through comparison website. All seemed legit. Paid by Amex for 3 week parking meet and greet service. Imagine our surprise the car hadn’t moved and LGW carpark wanted to charge us £1540. Needless to say we will be persuing this.

Do not use this company! Returned from holiday and called them to return my vehicle. They asked me to wait in the short stay car park.

I then received a call from the office stating the driver would call me as my car had broken down.

Driver called and gave very little information as to what the issue was or location and put the phone down when I asked questions. I called the office and he advised the driver was coming to give me the keys. A man turned up gave me the keys and walked off.

Alone and stressed with 2 young children, i had to get a taxi to help me locate my car. They left it stranded on the middle of a lane on a slip road, causing danger to other drivers. The police and national highways were called.

Long story short, RAC came and he said the driver had blown engine, likely due to driving at high speed in a low gear. Bits of metal and the crank shaft were in the engine and it was deemed a write off.

I have at a huge financial loss having no car in the summer holidays and being a lone parent. Spent a fortune in taxis, recovery costs and Sapphire Parking are ignoring all calls and emails to explain and accept liability and pay compensation as set out in thier terms and conditions.

If anyone has any additional contact details let me know. They need locking up.

I parked with Ipark Gatwick Flex. We arrived at Gatwick airport. Nobody was there to meet us as planned. The only bay to park was in a disabled. I phoned the man to tell him, he said it will be fine he will be there in a couple of minutes. I had to leave the keys o. The wheel and £10 to for them to get out sod airport. A couple of weeks after my return. I received a parking ticket for being in a disabled bay. I contacted the company and they said they would deal with it. I have now received a debt collects fine of £170. They left my car in disabled park for 2 days. They have now blocked my phone number. I have now had to pay the fine. Never ever book with meet and greet Ipark Gatwick flex

It'simple. NEVER scrimp on car parking. NEVER give your car keys to Anybody. Never use gypsy firms like sapphire. Or many others with mobile only numbers. Always use on site airport car parking with shuttle buses. Be warned

Quite how this company achieved a 0.2 on its 1 star score if baffling. An awful experience from start to finish, waited two hours for my car after our flight delivered by someone in no uniform or any means of identification. We were told after over 100 (yes, 100) calls to the number most of which wouldn’t connect that I should calm down and a guy in a red T shirt would be arriving with my car shortly. Absolute shambles do not use.

Avoid this Meet & Greet service

We booked a Meet & Greet service through Airport Parking Extras, with the service provider listed as iPark Gatwick Flex.

We dropped our BMW at Gatwick Short Stay Parking, Park 6, Level 5 at approximately 4.00am on 10 August 2026. The drop-off went smoothly.

The problems began when we returned from our holiday.

Our flight was on time. As instructed, we called after collecting our luggage and were told to proceed to the same location on Level 5. When we arrived, there were no iPark employees there.

Two other customers were already waiting and extremely frustrated. We discovered they had been waiting for over two hours. We tried repeatedly to contact iPark but could only reach an answerphone.

One customer eventually received a message telling him where his Porsche 4x4 had been left. He found it abandoned on Level 4, apparently in a disabled parking bay, with the keys left on a tyre. He also told us that his vehicle’s tracking information had been wiped.

Another customer had also found his vehicle abandoned on Level 4 and was speaking to an iPark operative who had apparently dropped it there.

I spoke to the operative, who told me he was the only iPark employee who had turned up for work that day. He said he was working very long hours and was frightened of facing angry customers, so he had been leaving customers’ vehicles in the car park.

We needed to get back to Birmingham that evening and were increasingly concerned that we would not see our car that day. I therefore insisted that the operative take us to their depot in a vehicle he was collecting.

On the way, we discovered that the vehicles left in the Short Stay car park had exceeded their permitted stay. The operative dealt with the exit barrier by tailgating the vehicle in front.

We eventually arrived at their depot, approximately eight miles from Gatwick. It appeared to be an old factory site, with rubbish around the premises, no proper parking bays and, as far as we could see, no security. There was no office and our car keys had been left underneath the bonnet.

Fortunately, our BMW appeared undamaged and we were eventually able to recover it. However, once home we discovered that the BMW logos/hubcaps from the front wheels were missing.

From arriving at the collection point to finally getting our vehicle took approximately 2½ hours.

Had we not insisted on accompanying the iPark operative to the depot, we genuinely do not know when — or whether — we would have recovered our car that day.

This was an extremely stressful and unacceptable experience after returning from holiday.

I am posting this review because I would want to know about this experience before handing over my car to a Meet & Greet company. Please do your own research carefully before booking this service.

I have retained the relevant booking information and other evidence relating to what happened.

Genuinely hope people will read these reviews.
Today we had a late flight and as we booked through parking deals and give this deal meet and greeting. We had follow the instructions 30 min calm before we arrived Car park 6 and level 5 .

The worse ever experience I had in my life.
We called them no picking up the phones , then a guy very rude tone “hey bro wait the driver on the way “ then waited 1 hr we get panic as was to we miss our flight . We called several times and to be honest u can’t go through after so manny times they answer rude and horrible feeling they put you through . Lines cracking u can’t hear they taking a piss and I had a chance to talk one of the guy as not one person there is atleast 2 - he just hang the phone one me.
After long wait I decided to see the reviews and what I read in other 30 min waiting I said no way I go through this and I left. So so scam , I will make sure report to the police this company someone has to do something about it .
Please this people is not human … scammer. Avoid !!! Today 22/08/26

disgusting excuse of a company. Rude employees. Rude on the phone. Scammers is an appropriate word to use.Use your car while away. Lost 50 miles of fuel? Hard to contact them. I turned up on time as agreed. Waited another 30 minutes and I paid more parking for their fault? Messaged about return time, not there. Hit you for £20 as plane was late and it was 15 minutes past midnight, so another day. stay away from the useless company. Formed in June 2026? That tells you a story. My dash cam was disconnected so I couldn't see the video of them driving my car. Why was it parked outside a private address? my tracker showed this.Why was my cars setting changed so I couldn't see fuel used? AVOID like the plague. No doubt when they go under, they will form another company. Directors X 2 should be banned. They do not know the word professional. More like hope and rip off.

Avoid avoid avoid avoid total scammers should gave a 0 star review disgusting kept me waiting 4hours a mum and kids waiting 4hours pay a bit more money and save aggravation book with a reputable company please don’t book this company
Absolutely dispicable avoid avoid avoid

I would give it 0 if I could. Very disorganised service.
Outbound we had to drive the car 5 loops to find a parking spot when we could have left it on another floor. They had no designated spots for people paying for the service.
Inbound had to wait almost 2 hours.
I have been parking in airports for over 10 years and this by far the most appealing service I have experienced in my time.

Avoid at all costs. It’s not worth the few extra pounds of savings for the headache you have to go through. Very disorganised.

If I could put a zero rating I would.
Serious lack of information on what to do.

Was only told what car park and level to go to.
After parking had no idea on what to do so tried ringing them. When I eventually got through to them they told me to meet a random guy in a BMW and leave him my key whilst also paying for parking.

Then on our return, rang them when I landed, as requested. Got back to the car park and found my car but no-one around so had to ring them again. Again took a few attempts to get through. They then told me my key was left on my tyre (didn't fill me with the most confidence). Key wasn't there so ran them back, AGAIN!!! said they would ring the dispatcher. Unsurprisingly 15mins came and went and still no news.
So rang them back and they told me the man was on his way to us and will be there in 25mins!!!
About 35mins later he arrived (by this pont we had been waiting around an hour, with two young kids).
He then told me to go and pay for the parking ticket and gave my wife the car key, with no apology of any sort, he just left!!

Then thinking that was it, got in my car and went to the parking barriers, where after the machine scanned my numberplate, told me I had to pay £580 to leave!!!
(This probably means my car HADNT been moved all week and stayed in the short stay carpark all week)
So had to reverse into traffic in order to find somewhere to park to ring them, AGAIN!!!
They then told me I have to use the parking ticket they gave me to get out.
Finally I was free and on my way home.

Car left in Gatwick Short Stay for a week – I had to pay £560 to get out

I booked Sapphire Parking through Compare Your Parking for meet-and-greet parking at Gatwick from 10–17 August 2026, paying £98.39.

I handed my car and key to their representative at Gatwick South Terminal at around 3:36am on 10 August, expecting the car to be taken away and parked for the week.

When I returned on 17 August, I was shocked to find my car in **exactly the same parking space where I had left it seven days earlier**. I phoned Sapphire and specifically asked whether it had been left there all week. I was told that it had.

Their representative returned my key and gave me a Gatwick parking ticket, telling me to pay £8 and use it to exit. The section of this ticket containing the vehicle registration had been **physically gouged out**.

I paid the £8 and tried to leave as instructed. Gatwick's ANPR recognised my actual registration and displayed an outstanding charge of **£560**.

I phoned Sapphire from the barrier. They told me to hold their ticket under the reader for around 10 seconds and said the barrier would open. It didn't.

Gatwick staff told me they couldn't release my vehicle unless the outstanding charge was paid, so I had no practical alternative but to pay **£560 on my credit card** to get my car out.

I have a Gatwick receipt showing my vehicle entered at **03:36:16 on 10 August** and that I paid £560 on **17 August**. This corresponds almost exactly with when I handed the car to Sapphire.

During one telephone conversation, when I asked whether what was happening was a scam, a Sapphire representative called me a **"dumb b***h.

Afterwards, Sapphire told me to email my £560 receipt and said I would be **reimbursed within 2–3 days**. They are now not responding to me at all.

I will update this review if Sapphire reimburses me and resolves the matter. I have called the police, Compare your Parking, Trading Standards and have started the small claims process. What a massive pain and such a terrible experience

I have no words to describe how bad our experience was.
The car was returned over 2 hours later but it seems we were one of the lucky ones.
The whole time we were waiting, there was approximately 7 other people who were in the same situation.
One of the other customers had been waiting 6 hours by the time we left.
When calling the number we kept being fobbed off with constant lies and excuses. Ranging from the car will be there in 10 minutes, to, we have sent the wrong car, all the while the other customers were receiving the same treatment.
With some digging we found the company is run by Ahmed Parveen and Saba Mukhtar (the usual suspects).
The car was left on a different floor stated and the key left on the tyre.
The car could have been easily stolen if the wrong person were to see the key being placed on the tyre of an unattended car.
I would think this is done so the drivers avoided any confrontation or further questioning.
I cannot state strongly enough that this company should not be used. I am not one for writing reviews but after my experience, I have been compelled to share my experience.
These people are con artists and scammers.
Avoid at all costs, it is not worth the stress.
I only wish I could have met Ahmed or Saba face to face, as their demeanour over the phone left my family and I extremely frustrated.
The last thing you want after landing was the aggravation of not knowing if your car was being returned to you or not.

0⭐ Absolutely appalling experience!

Avoid this company!
We were left waiting for over TWO HOURS for our car to be returned. The communication was absolutely shocking, and when I spoke to staff about what was happening, they were rude and even laughed at me. After travelling, the last thing you expect is to be standing around for hours wondering where your car is while being treated with such disrespect.

When our car was eventually returned, it was left unattended with the key on the wheel, no meet and greet service!

There was a group of other customers at Gatwick in exactly the same situation, also waiting for their vehicles and clearly frustrated. This certainly didn’t appear to be an isolated incident.

Ahmed Parveen & Saba Mukhtar should not be allowed to trade, absolute rogue company.The whole operation was an absolute shambles from start to finish.

I would never use Sapphire Parking again and absolutely would not recommend them.

Do not use this company. They do NOT do meet and greet ! We landed, I phoned and got put straight to voicemail.. but couldn’t leave a message because “ mailbox was full” !
Finally got through and was told it would be an hour and then the phone hung up !
They did come after 1 hour but left our car on a different floor with the key on the drivers tyre !!!!
So no “greet” at all.
This company should not be able to trade !