Sapphireparking Avis 

1-star review – sapphire parking - Park 247 Meet & Greet Gatwick (Sapphire booked via compare the parking website

I would strongly advise against using Park 247 Meet & Greet at Gatwick, either as a family but particularly if you are travelling alone.

On drop-off, I followed their instructions and called 30 minutes before arrival. Nobody turned up. After waiting 45 minutes, I called again and was told they would be another 30 minutes. This caused a significant delay and put me under unnecessary pressure and risked me missing my outbound flight.

The return was even worse. My flight was delayed by around 20 minutes, but my booking clearly stated a return time of 11:45pm. I was told their system showed 11:00pm and that I would therefore have to wait approximately two hours for my car.

I checked my confirmation while on the phone and it clearly states 11:45pm.

I said I would collect my car myself. I was given an address, but the member of staff couldn’t even provide the postcode. After around five phone calls, I eventually obtained one, but the address and postcode still did not take me to the correct location on Google Maps.

I was then left trying to locate my own car through repeated phone calls late at night, alone and in an unfamiliar area.

As a woman travelling alone, I found this extremely distressing. I felt there was absolutely no consideration for my safety or wellbeing. I should never have been put in a position where I was trying to locate my vehicle in the early hours of the morning because they could not provide an accurate collection location.

Eventually I found my car and did not get home until approximately 4:00am.

This was far more than a minor inconvenience. The service was unreliable at both drop-off and collection, communication was extremely poor, my booking details were apparently incorrect on their system, and I was left feeling vulnerable and unsafe.

I would never use Park 247 again and cannot recommend them. I would strongly urge anyone travelling alone to think very carefully before using this service.

If I could give a zero I would 7 hrs waiting constant calls and they end up laughing on the phone.Rude lie kept saying it’ll. be there in an hour. Said just tell the truth , lead to believe they also known as I park

Do NOT use Sapphire Parking we were due to get our car at 1am and didn’t receive it until 2.40am. Called as soon as we landed which was at 12 but despite this notice it was very delayed. No communication told different things when phoned up or just went to voicemail but couldn’t leave a message. Had the children with me and was a long drive so just wanted to get home. Was left feeling vulnerable and with no one to help. Also additional fees of £8 for drop off and £8 for pick up which are not made explicit on booking. Do not use this company

Awful experience from start to finish.

Phoned on the way to Gatwick as instructed but no one picks up the phone for 20 minutes. As soon as we arrive, met by a clipboard warrior who is tells us to hurry up and pay for the ticket, before sorting out any paperwork. No pleasantries exchanged as the key is handed over. Car is left in some light industrial area, with no visible security.

Returning to the airport, car is left in the carpark with the KEYS left on the front tyre! No GREET. Just an abrupt and rude phone call we had to make for them to say they don’t have time to hang around and wait. The app says car was parked for only 5-10 minutes before we arrived. Had the driver not been bombing it down the M23 at 90 miles an hour (yes, the app captures all of this), he probably would have arrived closer to the time we exited the airport.

Professional & friendly? No chance.

Absolutely dreadfull service! Scammed £2 at drop off as driver forced to pay him directly the exit fee. Called when with luggage and agreed on the meeting point,passing over 1h and still waiting for my car to arrive. Looking forward to see what else I need to add to this BAD review. DON'T BOOK FROM THIS COMPANY!

This company were booked through a comparison website and their services were appallingly. They were extremely rude and kept fobbing us off, advising they were only 10mins away. They were extremely late collecting and dropping the car off and our daughter who is disabled and has a terminal illness was left waiting for over 1hr 30mins with her three young children. They offered no apology and advised we had 1 car back so why were we complaining. They wore no uniform and we had to pay extra to leave the carpark.The comparison site, flyparkcompare have offered no assistance, advising they are just a comparison website. Do not use.

I have been waiting for over 2 hours for them to bring my car!!!! They’ve gone to the wrong terminal and I’m waiting patiently with no apology for their awful service! DO NOT USE

AVOID this company! STOLEN BELONGINGS !!
Waited over a hour for meet and greet and was presented with a rude driver,
Picking the car up was even worse, 2 hours wait, they had used over 60 miles of fuel when car tracking showed only 4.2 miles away from Gatwick for parking, deleted dash cam footage, (and unplugged) awful smell of smoke in the car, stolen belongings from the car, and they had gone though glove box and centre console, AVOID AT ALL COST !!!

Absolutely appalling service! DO NOT USE! Be aware of using the parking services that find best deals as that’s how they are getting work! They do not know where your vehicle is, they have no cares or respect to you as a customer and have no direct line of contact….
We actually had to make contact with the police! This company tried to say they didn’t have our vehicle and it was returned after doing nearly 100 miles! AVOID

DO NOT USE THESE GUYS - they were over 45 minutes late which made us close to missing our flight on the way there and it took us 1 hour to get our car back. We were waiting with 3 other couples, trying to contact the company who either dont answer, give poor information and no customer skills whatsoever.
it wasnt even that this was a cheap service.

Poor communication within the company made this a very frustrating experience. We were left waiting for over an hour after an overnight long-haul flight, only to discover that our car had been sitting on the floor below the entire time.

The key had been left in the tyre, and no paperwork was provided. We repeatedly called for updates and were told that the car would arrive “any minute,” rather than being informed that it was already waiting downstairs. On several occasions, the calls were even disconnected.

This was an unnecessarily stressful and frustrating experience, and the lack of communication made the company extremely difficult to deal with.

We used them for a recent trip to Gatwick North.
On arrival back we did as requested and phoned - to be told that 20 minutes had turned into an hour's wait.
After 1 hour and 40 minutes our car finally arrived - when we asked what the hold up was we were told the road was closed but the driver couldn't tell us which road and on our exit we had no issues.
We stood next to a lady who was equally annoyed and had waited for over an hour - when we asked which company? Sapphire Parking...
When we finally got the car, every gadget had been adjusted - the seats, the heating was on full pelt despite us leaving in a 34 degree heatwave and the lights had been tampered with - not sure why when the journey to a 'safe' car park was meant to be a short drive away.
Needless to say we will not be using them again and in fact will be going back to the old park yourself and get the bus

AVOID, AVOID, AVOID
I wish I had read all of the reviews before I booked. They were not lying. I was left waiting for over 2 hours to get my car back. On return, no apology. I don't know how these cowboys are operating but I would recommend you avoid at all costs.

AWFUL CUSTOMER SERVICE.i would advise evreyone to not use this company as it is very poor in evreything.they had me waiting 3 hours.this company should not be open and should geyt shut down.do not waste your money on this business as u will be dissapointed.

Awful! No spaces to leave the car, unhelpful staff. Car was filthy when it was returned. We still had to pay for the short stay car park. Lifts to the car park floor on 6 are so slow and busy. Takes forever, I should have paid for long stay car park instead and no difference in timings. Never again!

We followed the procedure called them 30 mins before arrival . We waited for 40 mins for them . On pick there was no apology just sarcastic comments like we will leave your car here and you can deal with a €1000 pound fine . On returning we called as soon as we landed at 7 pm no answer just answering machine said they would get back to us we went to car park 6 level 5 and waited agin for an hour . This is not a meet and greet service . One gentleman waiting was told to F off and wait his turn . I will not be using Sapphire parking again and will tell anyone who cares to listen not to use this service . Absolutely AWFUL service . Beware of these scammers . They just want you money and little or no customer service . Disgusting. SAPPHIRE Parking.com are thieves . Stay away from

SAPPHIRE ET AND GREET IN GATWICK ARE THE WORST . THEY ARE SCAMMERS AND UNTRUSTWORTHY . DO NOT USE THEM . THEY USED ALL MY FULL TANK PETROL , RETURNED MY CAR VERY DIRTY , MESSED UP WITH MY CAR CAMERA AND RADIO SETTING . FINISHED ALL MY PETROL AND RETURNED WITH TWO LINES TO TAKE ME BACK HOME. THEY MADE ME WAITED FOR OVER AN HOUR . THEY ARE CRIMINALS , STAY AWAY FROM THEM 😭

I HAD A VERY NEGATIVE EXPERIENCE WITH THIS COMPANY. THEY STOLE MY CHARGER AND A SMALL PURSE FILLED WITH COINS FROM MY CAR. ADDITIONALLY, THEY USED ALL OF MY PETROL, AND MY CAR WAS RETURNED VERY DIRTY. WE ALSO HAD TO WAIT AN HOUR BEFORE THEY RETURNED THE CAR TO US. OVERALL, IT WAS A BAD EXPERIENCE, AND I DO NOT RECOMMEND BOOKING WITH THEM.

Waited for 2.5 hours for my car, kept being told driver is on the way, whist tracking the car they drove my car away from the Gatwick Inn Hotel and to a compound 15 minutes away. When I called for updates they blocked mine and several other customers numbers, and to top off they went to the North terminal rather than South.

Cowboys!

Shocking experience. Drop off was ok. On pick up their phone line was off and emergency line just ringing out. Finally spoke to someone and was told to go to a different car park than the one on the email but when we got there it was closed. Called again (many times) and was told to go to the original pick up point so we moved. Over an hour and a half of waiting and calling and finally was told that our car was already there and where were we?! They had abandoned it on another floor in a disabled parking bay and just left the key next to the car. It had been there over half an hour which then cost us more for the parking charge. All interactions on the phone were rude and ended with them hanging up on me. I asked why we had been given two wrong locations and was shouted at and told no one gave me the wrong location… Shocking