European Consumer Claims Avis 778

Almost a year ago to the day we contacted ECC to terminate an RCI contract we had . Stephen took control of our case and promised us that we would be timeshare free and true to his word this has happened. Many thanks to Stephen and the team .

This place gets things done - and quickly! Our contact Steven was incredibly organised, and very confident that we would reach a satisfactory conclusion within a week of us starting the process. He sent all the information and materials we needed to process our cancellation within minutes of our first conversation, and walked me through every step of the way.
Imagine my joy when we got finalisation of our membership cancellation within less than 48 hours! I don't know what magic he uses, but this man is incredible! I'm absolutely delighted, and couldn't recommend the company more!

The whole Timeshare experience is something to be avoided, BUT, the trick is to get out of it!!!
For that you need a whole lot of patience and trust that the experts know what they are talking about and exactly what they are doing!! Steven had both, many a time he reassured me everything was going to plan, yes my patience did waiver, but I knew I could make contact and be back on track. USA timeshare get outs can take time, ours has taken 2 years, but the end is in sight!! I couldn’t be happier. Thank you for your assistance.

This review is based only on our experience with Stephen, who has been the only person to finally deliver the result we needed.

The initial confidence from EEC in encouraging us to make a claim did not come to fruition, and we were reliant on Stephen’s expertise in his area to give us a ‘time share free’ future.

Thank you for the final call to clarify and put minds at rest!

A big thank you to Steven for his swift action to negotiate the termination of our RCI points ownership. From the the first call with Steven, it was all done within 24 hours. No more annual maintenace fees! What a relief.

We are so happy that our RCI timeshare ownership has been terminated.
A special thank you to Steven for his swift handling of our case once it was passed to him. Thank you ECC and M1 legal for dealing with our case and getting to a successful conclusion. Graham and Marciliana.

Steven has been an amazing support all the way through the process of relinquishing our timeshare. He definitely knows his job well.
THANK YOU SO MUCH!!!

It is such a relief to be released from our timeshare ownership. So glad we chose ECC
A huge thank you to Steven once he took over our case it was all sorted out in a matter of weeks and not being very good with tech he helped us through which was much appreciated so thank you so much Steven, CLIVE

spoke Mr Steven John who was thorough and swift to respond with regard to termination of contract ......we were able with his advice to receive a suitable offer .
thank you
Tom Fleming

Very professional service. I felt supported throughout - every time I contacted them I got a response within the day reassuring me that I was on the right track and to keep persevering. I started the process in October 2023 and had not realised how long it would take so did get concerned at times.

We are delighted to be released from one of our timeshare ownership with the help and support of Steven John of ECC. We cannot thank him enough for guiding us through the process.
It is a weight off our shoulders, as trying to exchange each year has become more fraught, as well as the costly maintenance fees. Thanks again Steven, we are very grateful to you. ECC should be proud of you.

Good clear advice and quick response

I would like to give a big thank you to Justin for his assistance with achieving me a successful claim. He was a great help and we are over the moon.

After years of paying maintenance fees for a 'share ownership' property, that was never used (mainly because the exchange system is so broken, there is little opportunity to make a preferred change without several years' notice), I'd had enough.

I did some research, spotted ECC, thought it was worth a whirl.

Alby and Michael took me through the initial stages, then handed me over to Steven to extract me from the timeshare albatross.

Legend! Did exactly what he said he would do - email received today, confirming that I have now relinquished the property and all legal liability past and future. Result...and it landed on my birthday 🎈

Huge thanks to Steven and the team.

It's taken 13 long months to finally get out of our unlimited vacation club contract, Steven has helped along the way, letting us know correct wording on all replies, the process has been frustrating, but Steven has helped all the way along

Now for the next stage trying to get some of our money back, I'm sure Steven will work as hard hopefully won't take as long, but unlimited vacation club are know to be slow to reply to emails or complete any action needed

I would like to thank Justin Gilson at ECC for his tenacity and perseverance in helping me achieve a positive outcome. He was always polite, professional, and efficient. ECC should consider him a valuable asset to the company.

The company made me feel welcome and very professional was Justin Gilson

Justin was both understanding, knowledgeable and above all very helpful. My problem was sorted efficiently.

On more than one occasion, we found ourselves unsure about how to escape Diamond Resorts. However, Steven took on our case and provided us with clear and straightforward instructions on the necessary steps. Within just a few days of our submission to Diamond, we received the positive news of our successful application, and today we have confirmed that we are indeed free from future extortionate management fees and membership. For anyone considering a similar journey, I recommend placing your trust in ECC and Steven—he is dedicated to helping you navigate the process effectively. Wish we had spoken to them years ago . Steven definitely got the job done and we will be forever grateful. THANKYOU

Steve John helped us exit a frustrating condo contract, and we’re very thankful for his support throughout the process.

The condo owners were not responding to emails, which caused delays and a lot of stress. However, Steve remained professional, patient, and persistent. Today I've found out that finally the contract has been terminated! Incredible news, thanks Steve!

It did take longer than we hoped, but that was mostly due to the condo side. In the end, we got the result we needed, and we’re relieved to be free from that commitment.

If you’re stuck in a similar situation, I’d definitely recommend giving them a call. They know what they’re doing!