European Consumer Claims Avis 778

A 5 star service deserves a 5 star review.
Steven John contacted us by phone, and was very communicative via phone and email. The whole process, for us, started in October 2023, and still nothing has been resolved. From our first contact with Steven last week, the matter was resolved successfully within 7 days as he promised in the initial conversation. He gets the job done. There should be more people like him in the workplace, a proper 'can do' person. Thank you.

Stephan and the team at ECC did a fantastic job. We are now timeshare hell free . Professional and efficient. Great work.

I was apprehensive at the start with all the legalities and the time this was taking. We couldn't use the timeshare due to lack of availability and we got tired of paying management fees for nothing. We were put in touch with Steven John at ECC, he was very knowledgeable, excellent communication and responded to queries straight away. Once I spoke to Steven we were free of timeshare within a few weeks. Not sure what will happen with our claim but just happy to be out.

I would like to offer my thanks to Justin Gilson for his invaluable assistance and understanding in addressing my issue, which has since resulted in a satisfactory outcome.

David

Still waiting on outcome service so far good
Steve John polite and courteous

great service , very prompt all question answered and explained

Was informed that as the man dealing with our case is on holiday and the previous lady left we could have an update of our case sent to us that day .This didn't happen and no longer waiting .I've rung and sent messages explaining we need e mails or messages and still nothing .This is so stressful for us both as all we seem to get is ,wheres our monthly payment .As no one does what they say they are going to do ,we are wondering what we are paying for ?.Can someone send the email with the updates on the case please .Today someone rang who is the 3rd case worker so I explained again from scratch ...Update ! Yesterday I got an apology from the company and we appreciate how hard they are trying to sort for us .I will of course keep you posted with an honest review as it appears that things are changing .

We decided that Diamond Resorts were trying to sell us more points, the carrot being that more properties would be made available to us. We were never aware that we were limited other than by our number of points available.
Enough was enough and we approached ECC for help. Having agreed to their terms and paid their fee nothing happened for months.
Following legal issues in Spain we were put in touch with Steven John at ECC.
What a "player". After a few minor delays we are out of our contract without paying any unpaid fees.
Get this man on the job and things happen.

From the first communication to the final result ECC were brilliant throughout the whole process. They always phoned or emailed when they said they would and helped me through every step of the way. I can’t praise them highly enough and would thoroughly recommend them to anyone who was thinking of exiting their timeshare.

It was quite a long process, but I was kept informed throughout. Quick to react when necessary.

I got fed up with mounting debt and extortionate fees from my timeshare, so enlisted the support of ECC. I was impressed by their professional approach. I dealt with a number of individuals as we moved through the process and was impressed by all them. Steven John delivered the final piece in the jigsaw, which was relinquishment of my timeshare contract, and no liability for further or outstanding fees.This was an excellent result achieved through Steven’s tuition.

I would like to express my sincere thanks to Justin Gilson for his invaluable assistance and guidance, which led to a successful claim and a substantial financial return. His knowledge and advice were second to none, and as a result, I was able to achieve a swift and highly satisfactory outcome.

thanks to Justin Gilson for his invaluable assistance and patience, which helped complete my successful timeshare claim and the receipt of a substantial financial return. His actions were second to none, and as a result, I was able to achieve a swift and satisfactory conclusion. Many thanks Justin.

It was quite a long process initially but once Steve John was on the case - with his direct approach - the time share termination was resolved eventually. The time share company dragged their feet somewhat but eventually I am timeshare free. Thank you Steve.
I am just hoping now that I will be able to claim some compensation re mis selling to us all those years ago.

We greatly appreciate Sofia and her responsiveness to emails with our questions and concerns. Working with her has proven to be a very positive experience.

Right from the word go they have been very helpful. Then we spoke to Michael and he made it all happen within a day. Micheal was so friendly and very helpful. Sandra and myself Eddie are grateful.

Ours was a complicated case and on more than one occassion I was sceptical that we would be able to be helped to get away from Diamond Resorts. Steven took our case on and in his no nonsense manner provided clear instruction on what needed to be provided. Within a matter of days of our submission to Diamond we received notification of our successful application and we have today received confirmation we are free from future extortionate Management Fees and membership. For anyone considering a similar approach then trust in Steven and he will do his utmost to help.

We were contacted in 2023 by ECC and told they could get us out of our contract with Diamond resorts and get us compensation for being missold as we did not recieve the service we were sold. We paid upfront fee and filled in the relevant paperwork. We got a call from ECC in 2025 advising us to forget compensation and just have the contract cancelled as this was the best way to ensure there would be no extra charges from Diamond resorts. We accepted this advise and passed to the relinquish department. Steven John called and promised to get us out of the contract within 2 weeks. Steven was extremely efficient allways answered when we called and we got an email from Diamond to cancel our contract in 4 days.

Thanks to Steven John for helping me dispose of my timeshare with Diamond Resorts Cromer country club it has been around my neck for years, and after trying to end my association with the resort over a number of years, Steven and the team at ECC have finally sorted this out. Can't recommend them enough especially Steven he kept his promise and followed it through he is a star
Jacqueline Nazar Peter nazar

Thanks to Steven John for helping me dispose of my timeshare with Westgate Vacation Villa, Florida. This albatross has been around my neck for years, and after trying to end my association with the resort over a number of years, Steven and the team at ECC have finally sorted this out. Can't recommend them enough