ECIGSTOREUK LIMITED Avis 

260
•
TrustScore 2.5 sur 5

2,6

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Lisez les avis des autres

Noté 1 sur 5 étoiles

I make a purchase from this store every month religiously and to be fair I’ve never encountered any issues until this order. this time my order arrived with around £30 worth of items missing, pa... Voir plus

Noté 1 sur 5 étoiles

Absolute fraudsters paid for items 11 days ago still no sign on a 2-3 day delivery scale the tracking code doesn’t bring anything up I’m being told wait 2 more days after being told to contact them on... Voir plus

Noté 5 sur 5 étoiles

Amazing deals and fast delivery. Much better flavour than any other store. Will continue to keep buying from them, a lot cheaper than other places if you want to buy in bulk, I always get a specific f... Voir plus

Noté 4 sur 5 étoiles

Great range , great product prices / offers. However , delivery slow and postage costs are over priced with no incentives to buy extra. BUT YOU DO COLLECT POINTS IF YOU ARE A REGISTERED CUSTOMER, AN... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de vaporiseurs
  2. aussi dans
  3. Magasin de batteries
  4. Magasin de cigarettes électroniques

Écrit par l'entreprise

We stock all leading brands of vape liquid to cater any vaper and vaping style. From high PG mixes to high VG, and everything in-between, we are sure that you will find something suitable.


Coordonnées de contact

2,6

Bas

TrustScore 2.5 sur 5

260 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

N'a pas répondu aux avis négatifs

Comment cette entreprise utilise Trustpilot

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2,6

Tous les avis

(260)

2 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Amazing deals and fast delivery

Amazing deals and fast delivery. Much better flavour than any other store. Will continue to keep buying from them, a lot cheaper than other places if you want to buy in bulk, I always get a specific flavour which no shops seem to ever have in, but I’ve always been able to get it from here

28 août 2023
Noté 1 sur 5 étoiles

I HOPE LOTS OF CUSTOMERS READ THIS !

I HOPE LOTS OF CUSTOMERS READ THIS !! Very unprofessional to the point of being scammers! And trying to make out im abusive and unprofessional! Items missing without even a note explaining or a replacement! Don't trust this company they are sending orders with items missing then asking for photo evidence which is a joke

24 août 2023
Avis spontané
Noté 1 sur 5 étoiles

Absolutely terrible.

Absolutely terrible.
This company’s customer service and support is atrocious. I contacted them politely on an issue with a product I purchased from them for support on returning it, either through them or to the manufacturer as it is still under warranty. They simply weren’t interested in helping me at all and it was obvious that they weren’t even reading my emails properly.

9 août 2023
Avis spontané
Logo de ECIGSTOREUK LIMITED

Réponse de ECIGSTOREUK LIMITED

I am sorry to hear that, I had a chance to check the details that you wish to return the product that had been damaged after being used for 3 months. As our team informed you that we cannot put forward to your claim as per our terms and condition.
Sincerely,

Noté 1 sur 5 étoiles

they haven’t replied to me in 5 days…

they haven’t replied to me in 5 days when i have asked why my orders have been in the depot for 4 days amd had 2 failed deliveries still waiting for the 2-3 days shipping nearly a week and a half later

26 juillet 2023
Logo de ECIGSTOREUK LIMITED

Réponse de ECIGSTOREUK LIMITED

I am sorry that you package had been delayed by post, it is due to issue at your local post office which is beyond our control. We apologies for the trouble.
Sincerely,

Noté 5 sur 5 étoiles

Item arrived on time highly…

Item arrived on time highly recommended 👌

30 juillet 2023
Logo de ECIGSTOREUK LIMITED

Réponse de ECIGSTOREUK LIMITED

Thank you for taking time to leave a review for ecigstoreuk. We appreciate your recommendation 🙏
For any concern feel free to contact us.
Sincerely,

Noté 5 sur 5 étoiles
Logo de ECIGSTOREUK LIMITED

Réponse de ECIGSTOREUK LIMITED

Thank you for taking time to leave a review for ecigstoreuk.
For any concern feel free to contact us.
Sincerely,

Noté 2 sur 5 étoiles

Poor Customer Service

Really frustrating customer service. Paid for 24 hourly delivery. Claimed they posted on time but received it outside of the paid delivery timeframe. No mention of a refund for paying for a service I didn't receive, regardless whether it was there's or there couriers fault.

I won't pay for any delivery service again from here as it's clearly not trusted. The price is good so don't want to give up too quick, but one more hiccup on an order and I'll go elsewhere.

27 juillet 2023
Logo de ECIGSTOREUK LIMITED

Réponse de ECIGSTOREUK LIMITED

I am sorry to see this, your order was posted from us on time and via tracking details shared as well for the service that you have selected. You may please share with the team for refund for the service not received. I do apologies once again for the trouble.
Sincerely,

Noté 1 sur 5 étoiles

Opened first one of 6 and after 1 hour…

Opened first one of 6 and after 1 hour it stopped working . Could be from old stock or just lack of sales so old . I have asked the question happy too post or share video and vax with serial number . I havnt opened any more and I have emailed them
I was told they were down to manufacturer. I have sent video and am awaiting any other response
No liability from them . No idea if the other 5 will work as don’t want to offer till resolved . I’m happy to forward email response from them to anyone. This is not vindictive as they have sent me a link to comment
I have replied to each email and they have offered me a replacement on next order which I’ve placed
So hopefully my replacement will be with the 3 additional ones ordered
If so then I will amend this as it will be a great customer service

27 juillet 2023
Logo de ECIGSTOREUK LIMITED

Réponse de ECIGSTOREUK LIMITED

I am sorry to hear that our team gave you the resolution but we never had any reply off you. Can you please help us with the issue your claiming that it is an old stock so we will be happy to see that as well.
Sincerely,

Noté 5 sur 5 étoiles

Great service

27 juillet 2023
Logo de ECIGSTOREUK LIMITED

Réponse de ECIGSTOREUK LIMITED

Thank you for taking time to leave a review for ecigstoreuk.
For any concern feel free to contact us.
Sincerely,

Noté 5 sur 5 étoiles

Quick delivery

26 juillet 2023
Logo de ECIGSTOREUK LIMITED

Réponse de ECIGSTOREUK LIMITED

Thank you for taking time to leave a review for ecigstoreuk.
For any concern feel free to contact us.
Sincerely,

Noté 5 sur 5 étoiles

I Can not fault this Company

I Can not fault this Company. They Ship Super quick, I got my order in just over 24 hours. I won't shop for my Vapes any Where else.

26 juillet 2023
Logo de ECIGSTOREUK LIMITED

Réponse de ECIGSTOREUK LIMITED

Thank you for taking time to leave a review for ecigstoreuk.
For any concern feel free to contact us.
Sincerely,

Noté 1 sur 5 étoiles

Sent wrong items

EDIT: I thought I would add this bit in response to your reply. How you can accuse me of being aggressive when I have only spoken to you on Live Chat I don't know. All I said was it wasn't worth paying to send a £10 order back when you sent the wrong item (20mg nicotine) and I will just leave you the relevant reviews, due to your inability to put things right. I would just say avoid this seller everybody and judge by all the poor reviews.

I ordered 70/30 10mg nicotine liquid. I received 50/50 20mg nicotine liquid. Checked the website that I ordered it correctly and I had and the description said it 70/30. When I contacted them they changed the description to 50/50 and said that I got it wrong, I have witnesses who checked it with me. There customer service is appalling and will definitely not be ordering from them again. I recommend you totally avoid buying from these as per the other reviews.

11 juillet 2023
Avis spontané
Logo de ECIGSTOREUK LIMITED

Réponse de ECIGSTOREUK LIMITED

I am sorry for the trouble. You have order an item with title "Strawberry Lime Nic Salt E liquid By Ultimate Salts Cider 10ml" 10mg Nic Selected by yourself. You were humbly asked by the team that if you would like to return them we would do that as well but I can see you were very aggressive. If you have any concern please do contact us as our team will be happy to help and would happily guide you correctly if you are looking for liquids or Nic Salts.
Best Regards,

Noté 3 sur 5 étoiles

Delivery was really good...but

Delivery was really good, only problem was I only received 14 out of an order of 15.

28 juin 2023
Logo de ECIGSTOREUK LIMITED

Réponse de ECIGSTOREUK LIMITED

Thank you for taking time to leave a review for ecigstoreuk. As you informed this to our team and refund was issued for the missing item.
For any concern feel free to contact us.
Sincerely,

Noté 1 sur 5 étoiles

The customer service is beyond a joke…

The customer service is beyond a joke with this "company" the staff cannot even spell properly. They were extremely rude and refused to refund me after they had already breached there terms and conditions (postal times etc) I would avoid this company at all costs, deliverys always turn up wrong or faulty and they lie to you about the postal, avoid at all costs

EDIT: Seen as though I can't reply to the shop or make another post, the only abusive language was from the staff/manager off this shop. I have screenshots off all the proof of anyone would like them, please do not give them a penny more, they don't care about there customers, just making a quick penny. Have also contacted trading standards as have many others

5 juillet 2023
Logo de ECIGSTOREUK LIMITED

Réponse de ECIGSTOREUK LIMITED

I am sorry for your trouble, what I was able to check an abusive language from you and wanted at your own choice. This isn't how it works, all I can say it's disappointing how abusive language was used with our team by you.

Noté 5 sur 5 étoiles

Gummy bear

Second time i have ordered vapes and delivery is fast also i love the vapes i get

29 juin 2023
Logo de ECIGSTOREUK LIMITED

Réponse de ECIGSTOREUK LIMITED

Thank you for taking time to leave a review for ecigstoreuk.
For any concern feel free to contact us.
Sincerely,

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