Placed an order and advised it would be delivered the next day. 4 days later I emailed asking for an update. 6 days later and still no response or contact I chased again - my order was then cancelled... Voir plus
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Lisez les avis des autres
When ordered I was informed that the order would be delivered the next day. However it wasn't delivered until 5 days later, at no time between the order and delivery was I informed of the delay or rea... Voir plus
I’ve been buying from this company for the last couple of years and the service is incredible. They answer emails. They sort out anything if anything goes wrong with the Delivery or a mistake. Ben mad... Voir plus
Previous orders have been completed pretty smoothly however I placed an order November 10th my money was taken but no sign of order. I have sent 3 e mails and 2 messages on the online chat option an... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
The E-Cig Store is one of the UK's leading vape retailers, with 40+ stores nationwide and a fast-growing online store at theecig.co.uk. We stock thousands of TPD-compliant vaping products, including nic salts, e-liquids, shortfills, pod kits, refillable vape kits, replacement pods and coils from leading brands like Vaporesso, Elf Bar, Lost Mary and OXVA — plus our own award-winning Feast Treats e-liquid range and money-saving multipack bundles. Every order is picked and dispatched from our UK warehouse, with free e-liquid included on selected kits and fast Royal Mail delivery as standard. Our team of vaping specialists — online and in-store — are here to help adult smokers make the switch and existing vapers get better value. Shop online at theecig.co.uk or find your nearest store.
Coordonnées de contact
Unit 1 Hammond Court, Whitehill Industrial Estate, SK4 1PQ, Stockport, Royaume-Uni
- Support@theecig.co.uk
- theecig.co.uk
3,4
Moyen
1 k avis
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Fast ordering and delivery
Fast ordering and delivery. Still getting used to using vape.
2 octobre 2026
Avis spontané
Excellent service and very fast…
Excellent service and very fast delivery, I would highly recommend this company to anyone
27 septembre 2026
A very speedy service
A very speedy service. My order arrived two days after I’d ordered it.
18 septembre 2026
Avis spontané
The best e cig shop on the internet by…
The best e cig shop on the internet by far. A⭐️
27 septembre 2026
Avis spontané
Didn’t receive order and no contact
Placed an order and advised it would be delivered the next day. 4 days later I emailed asking for an update. 6 days later and still no response or contact I chased again - my order was then cancelled without any explanation.
18 septembre 2026
Avis spontané
Received the wrong order
I ordered 12 vape liquids and my order arrived and there was just 2 boxes of nicotine pouches. I didn’t receive my order and I got in contact to receive no reply. So 40 quid for something I didn’t receive.
It’s not the first time as I’ve ordered before and items have been missing.
10 septembre 2026
Avis spontané
Website easy to navigate and order
Website easy to navigate and order .
Kept up to date with delivery and arrived as expected.
8 septembre 2026
Avis spontané
Guaranteed good service
Guaranteed good service, quick delivery and great products and offers
10 septembre 2026
Avis spontané
All round great
Solid pricing, amazing range of liquids and pods, newest kits and friendly staff
7 septembre 2026
Avis spontané
My order was short and I am still…
My order was short and I am still awaiting a reply from you. To explain why it was short or send the rest of my order.
1 septembre 2026
Avis spontané
When ordered I was informed that the…
When ordered I was informed that the order would be delivered the next day. However it wasn't delivered until 5 days later, at no time between the order and delivery was I informed of the delay or reason for it, despite sending 3 requests on 3 separate days by email for an update. This is not the first time this has happened.
28 août 2026
Original order placed August 27th.
Original order placed August 27th.
Delivery still not received as of September 5th.
There is no phone number for customer service just an email- 3 times I requested information on delivery twice I received a standard email stating they would get back to me-no communication, no tracking provided. A very disappointing experience-after shopping in store for three years and sometimes online.
27 août 2026
Avis spontané
Missing the majority of my order
Ordered a few items before going away for a week. However only 1 x 10ml bottle of liquid and the free gift arrived. All the pods and the other 9 x 10ml never showed up. I've sent an email to support but yet to hear anything back from them. Shame there isn't a phone number for support.
28 août 2026
Order wrong
Order arrived ordered 4 bottles only received one and the free gift was not what i requested. Emailed but had no reply very disappointing.
29 août 2026
Avis spontané
Ive only recieved 12 of the 16 refills…
Ive only recieved 12 of the 16 refills i ordered i emailed 2 days ago and still waiting im at a loss of £30 im not letting this go its alot of money just to forget about
21 août 2026
Avis spontané
Only 1 package came
Only 1 package came, emailed and got no reply, still waiting
17 août 2026
Avis spontané
ABSOLUTELY EXCELLENT!!!... PHENOMENAL, ASTONISHING, FANTASTIQUE - INCREDIBLE QUALITY MERCHANT!!!... PRISTINELY PROFESSIONAL!!!... MOST HIGHLY DELIGHTED!!!...
ABSOLUTELY EXCELLENT!!!... SUPERLATIVE, UNPARALLELED, MAGNIFIQUE - EXEMPLARY EXCEPTIONAL QUALITY MERCHANT!!!... PRISTINELY PROFESSIONAL!!!... MOST HIGHLY DELIGHTED!!!... THEREFORE I AWARD THEE E-CIG STORE AY 5 SUPERSTARS REVIEW!!!... 🌠💫✨💫🌠
28 juillet 2026
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