Theecig.co.uk Avis 

There are two of your retail stores where I live. One charges for nic shots when you buy shortfills, the other doesn't.
Not only that, you get charged £1 per nic shot bottle at the bigger store. This adds up, particularly when purchasing mulitple shortfills.
Every single other vape shop in the town gives complementary nic shots with their shortfills.
I was told today by a member of your staff that nic shots are chargeable and that the other store should be charging for them.
So, which is it? Are they complementary, or are you trying to squeeze every single bit of profit from us while walking totally out-of-step with your competitors AND your customers?
I've supported your stores for a long time (over a decade), but will no longer do so if you insist on continuing to charge for Nic shots - especially when a customer makes a large purchase of shortfills, as I did today.
Please sort this out. And if you carry on charging for them, expect loyal customers like me to walk away

Very disappointed with this company. I bought some vapes from them and all was fine. They sent me a voucher for 10% off my next order. How nice, I thought. Next order time came and I used my voucher. I knew orders over £30 got free P&P so I made sure that my order was over £30. When it was time to pay, I used my voucher only to find that, because I had got 10% off, I had to pay P&P. I was utterly disgusted with this and complained to the company saying that I thought that this was unfair.
They did not reply. I am sorry to write such a bad review but I feel as though I had no choice as I wanted to make others aware of this

Ordered a vape pod kit on the 31st december, had no confirmation email and my order still hasn't arrived! Tried emailing twice with no response and there is no contact number! The money was took out my bank!

Best vape store for exclusive offers and they also sell exclusive quality vape juice (feast treats) that nowhere else stocks! Staff are always friendly and helpful in store and online service is quick and effective when I have no time to go out to the store

I love the products, I usually shop in store but at this time I am unable to so I ordered online, the website is easy to navigate, the prices and products are amazing

Previous orders have been completed pretty smoothly however I placed an order November 10th my money was taken but no sign of order. I have sent 3 e mails and 2 messages on the online chat option and no response to any of them.

Update. The items that were in stock did eventually turn about 10 days after the order was placed and I received a refund for the items that didn't arrive. Wish there was a phone number in the contacts as I would use them again as they stock my favourite brand.

Placed an order for two flavours, only one arrived.
I contacted customer support via email with a photo of the package with only one flavour.
I’m extremely disappointed, I’ve not had a reply to my email which was over a week ago. This is really poor customer service.

I have even been in one of your shops, but they were unwilling to help.

Total disappointment, look else where if buying online.

Made an order last Wednesday and still not received it. Have sent 3 emails this week and made a call today and was promised I'd get a call back and still heard nothing. I'm actually appalled by how I've been treated

every time i order some thing it is out of stock no alternitive given or recomended

Very quick delivery and quality juices.

Great company and customer service

Easy to order ,arrived on time ,well packaged ,will definitely order from you again .Happy with price's as well ,very competitive !!.

Great service, fast delivery. Good products, will be ordering again. Highly recommend. Thank you!

Easy and efficient

Easy website to manoeuvre and quick delivery.

Good reliable service
Great quality products
Amazing flavour quality

I ordered 2 x 100ml bottles and nic shots on 6th August totalling nearly £40 and they sent 8 cheap nic salts worth £16.

When queried they said they would refund postage and that they had sent the original order again on the 12th August and would be with me within 3-5 days and also asked me to send back the other liquids but wouldn’t pay for a label so I have to pay. Cheeky

I followed up the order and refund today and they have turned round and said we will send tomorrow! It’s 8 days since I was told it was on its way. Joke.

Was not happy with my juice has I ordered tutti fruiti and got mentol instead not happy .

Efficient sales and service. Prompt delivery with regular updates and information.