Placed an order and advised it would be delivered the next day. 4 days later I emailed asking for an update. 6 days later and still no response or contact I chased again - my order was then cancelled... Voir plus
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Lisez les avis des autres
When ordered I was informed that the order would be delivered the next day. However it wasn't delivered until 5 days later, at no time between the order and delivery was I informed of the delay or rea... Voir plus
I’ve been buying from this company for the last couple of years and the service is incredible. They answer emails. They sort out anything if anything goes wrong with the Delivery or a mistake. Ben mad... Voir plus
Previous orders have been completed pretty smoothly however I placed an order November 10th my money was taken but no sign of order. I have sent 3 e mails and 2 messages on the online chat option an... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
The E-Cig Store is one of the UK's leading vape retailers, with 40+ stores nationwide and a fast-growing online store at theecig.co.uk. We stock thousands of TPD-compliant vaping products, including nic salts, e-liquids, shortfills, pod kits, refillable vape kits, replacement pods and coils from leading brands like Vaporesso, Elf Bar, Lost Mary and OXVA — plus our own award-winning Feast Treats e-liquid range and money-saving multipack bundles. Every order is picked and dispatched from our UK warehouse, with free e-liquid included on selected kits and fast Royal Mail delivery as standard. Our team of vaping specialists — online and in-store — are here to help adult smokers make the switch and existing vapers get better value. Shop online at theecig.co.uk or find your nearest store.
Coordonnées de contact
Unit 1 Hammond Court, Whitehill Industrial Estate, SK4 1PQ, Stockport, Royaume-Uni
- Support@theecig.co.uk
- theecig.co.uk
3,4
Moyen
1 k avis
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Great company and serbicev
I’ve been buying from this company for the last couple of years and the service is incredible. They answer emails. They sort out anything if anything goes wrong with the Delivery or a mistake. Ben made prices are far more cheaper than anywhere else online. I would highly recommend this company. It’s a shame that the tax is gonna be going up because I will not be buying then cause my bottles will be going up to £43 a bottle and it’s disgusting.
24 juillet 2026
Avis spontané
My order came very quickly with no…
My order came very quickly with no fuss. Would order again but I think the flavour I like is getting discontinued but that’s not the company’s fault 😎
29 juillet 2026
Avis spontané
An empty package
The package, a small box, arrived but it was completely opened. The post office but the empty box in a quarantine bag ass the whole order was lost in transit. You can clearly see that the box has no tape on it. Just a postage stamp. Contacted the online shop via the support email, a weeks past and still no response. Complete joke.
20 juillet 2026
Avis spontané
Great experience with this company
Easy ordering process, good reasonable prices and great delivery service, was quick and on time without any hassle...
2 juillet 2026
I ordered my liquid on 2nd July…
I ordered my liquid on 2nd July expected delivery 4th july. Emailed on emailed on 7th July to chase delivery when no rely. Not impressed with the service. And still no fluid and £ 20 out of pocket.
2 juillet 2026
Good product and price but little…
Good product and price but little communication to confirm item has been shipped etc
2 juin 2026
Always have what I need in stock and…
Always have what I need in stock and available, and fast shipping and delivery
4 mai 2026
Very prompt service,quality products…
Very prompt service,quality products and order correct...
Only niggle for me was delivery options..
I like to use Evri in my area as my evri courier is super! Royalmail and parcel force not so good....maybe add evri as an option choice?👍😁
3 mai 2026
My order came and it was damaged…
My order came and it was damaged Resulting in only 3 oils instead of 8 tried to contact you have not yet replied or resolved the problem
9 avril 2026
Items missing or late
This is the third time I’ve had to email the company to either chase items due on 24 hr postage or items missing!
10 avril 2026
Very poor
Very poor. Did not deliver whole order. E mailed them and refund was applied promptly.
3 avril 2026
Good price and delivery is awesome fast…
Good price and delivery is awesome fast o ly down side one of the vape tasted burnt out but must been a dud one other than that amazing
1 avril 2026
Flavours and cost, perfect.
It is easy to order and the prices are made clear. The feast treat juices are full of flavour and a good price.
6 avril 2026
They never had the right stock and…
They never had the right stock and refunded an amout that is not correct
6 mars 2026
Ordered on the 5th march and still not…
Ordered on the 5th march and still not received on the 11th march. No response to the email I sent either.
4 mars 2026
Exellent buying experence
Exellent buying experence , good prices , easy to use web page , items delivered within 2 days . I would not hesitate to use them again. Many thanks.
2 mars 2026
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