Ecoplex Energy Avis 

I found reading reviews very useful when choosing a solar pv installer.

I would recommend Ecoplex. They gave me the best price - beat competitors. They installed a good system. They processed the grant.

They recognised any minor damage done in the installation and covered the price of the repair.

Some back and forth re price and dates but nothing that you wouldn't expect from any company.

I thought about taking a star off as sometimes it felt like the departments could have communicated better with each other. But this doesn't affect the system installed.

Support for questions on the system has been mainly good so far.

Overall, choosing Ecoplex has been a positive choice for me.

I am extremely disappointed and frustrated with the service I received. What was promised to be a 1-day installation turned into almost 6 weeks of delays, disorganisation, and constant inconvenience.

From the very beginning, the experience went downhill. The roofing team left after only 3 hours, leaving the job unfinished, and I had to wait for them to return on another day. Then the electricians called in sick, which caused another 2-week delay. When they finally arrived, three of them, they still didn’t finish the job, and I was left waiting yet another week and a half for someone to return. And instead of coming back to complete my installation, they continued taking on other jobs while mine was left half done. On the final visit, a completely different team showed up, who had to figure out what the previous team had done.

As if that wasn’t enough, I also experienced a leak in the attic after the first visit, which should never happen after a “professional installation.” In addition, the batteries were opened on the day of install, seals broken, and one of the batteries even had visible damage, something I had to discover myself rather than being informed.

Throughout this entire time, I lost hours from work, had to rearrange my schedule, and spent far too much time chasing updates, coordinating teams, and trying to get someone to take responsibility. While I did receive a small discount as compensation for the time I lost, it doesn’t come close to making up for the amount of stress and wasted time.

In the end, after nearly six weeks, the system was finally completed, the BER assessment carried out, and the grant steps sorted, but the process to get there was absolutely unacceptable. A customer should never have to deal with this level of mismanagement.

I cannot recommend this company based on my experience. The lack of organisation, poor communication, repeated delays, and the need for multiple teams to redo or finish each other’s work made this one of the most stressful home projects I have ever dealt with. I hope they take this feedback seriously, because no customer should have to go through what I did.

Installs are decent. if issues need follow up, they are not focused on getting the job done in a timely manner.
You are dealing with a bare bones operation with a couple of key personnel missing. For example: A project manager for each install, who ensures any follow up is completed quickly and communicates timelines with the customer. This could simply be the senior guy on the install given more responsibility and incentive.
I have had a few issues that needed follow up. Each time I really had to chase them up and often ignored. Its frustrating.

After an initial slow reaction from the customer service team, Stephen got involved and sent a technician within 2 days to the house.
Ned came and solved the issues with the inverter and the kill switch and gave me good information and tips regarding the system.
It was great, quick and efficient and completely compensated for the lack of reaction at the beginning.

I did my homework with solar panel providers and I really had a great experience with Ecoplex, especially Alexandra in sales. I instantly trusted her and if she didn’t know the answer to a question she would find out and get back to me quickly. I then recommended Alex to my mother in law who also had a great experience and we both received a referral bonus. On the day the roofers were great, and the electricians Paddy was especially good. They fitted an sigenergy of-grid system with 17 panels. Paddy didn’t rush things and worked patiently with us to find the best location for the kit. Couldn’t recommend him enough. One of the brackets for a solar panel was loose and the roofers came straight back out to fix it the following week. Overall a great team of very nice people with great support and one of the most competitive prices I have seen.

I recently had solar works carried out by Ecoplex, and the entire experience has been exceptional. From the first point of contact right through to the onsite work, the professionalism and quality of workmanship have genuinely impressed me.

A special mention goes to Grainne and Kaitlyn, who were both incredibly helpful, responsive, and easy to deal with throughout the process. Their communication made everything run smoothly.

The roofing crew did a fantastic job with the cable rerouting, and the electrical team were outstanding. They took the time to plan an internal cable route that was far neater than I expected, and the quality of their work really shows. Everyone who came onsite was friendly, knowledgeable, and clearly took pride in what they were doing.

Ecoplex deliver exactly what you hope for — excellent workmanship, a professional approach, and a team that genuinely cares about getting everything right.

Highly recommended.

Huge communication issues. I ordered and paid an EV charger on the 29th of October. After the payment I received 0 information on the installation appointment or any other form of communication.I cancelled the installation this week and ask for confirming when the refund would be processed and not even there I received replies from the company.
I had to call several times from the payment to the cancellation and sent mail with 0 interaction from Ecoplex part. I had to initiate a chargeback process with Revolut due to their lack of communication even in the refund part.

Update 19/11/2025 @ 16:16.
As per the comment above, all the communications received by Ecoplex were reactive. I had to chase your rep for it. Check mail threads. Thanks.

Update 19/11/2025 @ 19:50

I think that Ecoplex response should have stopped at "I want to sincerely apologise for the communication issues you encountered prior to your cancellation and refund request.". Justifying weeks of lack of communication while demanding payment in advance is not acceptable. Waiting for the refund.

Great installation, clean and fair price. I did have an issue trying to contact them afterwards but that turned out to be a phone line which has now been sorted. 👍

Having considered in stalling solar panels for while, I decided to go with Ecoplex, I got 12 panels on the back and 6 on the front with 10kw battery, on an east west facing house. Stephen my point of contact kept in touch through out the job to make sure everything ran smoothly, the roofers had a challenging job which the over came and Lee the electrician did a fantastic neat job, I'm delighted with the out come and can already see savings in the app. I would recommend Ecoplex.

This company is too big and as a result its customers fall through the cracks. If I had my time back, I would have gone with a local company, which was a few hundred more expensive but way better customer care with a personal approach. Every step of the way, Ecoplex let me down and I am a brand new customer!

It has that corporate approach to customer care; constantly cancelling the site visits, the installation dates, not returning calls, very poor after sale customer care... sometimes you can wait 20mins for them to answer the phone. Employee's hiding behind computers up in Dublin, "yeah yeah, we will get back to you"...
On the day of installation, subcontractor electricians did the job. The main guy was a young fella, nice lad but he wanted to do bare minimum and lied about what was possible and not possible with regards to hiding the cables. I had to challenge him on various aspects, in the end he did the job properly, but had to be forced.
After dropping nearly 10k in this company's pocket i would have expected more...
Disappointed.

Installation 17th June 2025
Installation itself was neat and 5 months later everything is working well.
The installers were all polite, approachable and pleasant. Unfortunately, the installation process was not as pleasant.
There are three lavatories in the house, post installation two required cleaning.
The utility room, which houses the fuseboard was left in a dreadful state. Very disappointing.
Despite the installers knowing we had a 6 month old puppy, the back garden was littered with yellow tie wraps from the solar panels.
I had paid, in advance and in full, for the installation of 13 panels. On the day of installation the installers could only fit 10 panels due to the shape and design of the roof. Not a problem, especially as I was assured an immediate refund for the difference.
I was away for the first date offered for the BER inspection, which was subsequently completed in August.
It's now November. Despite numerous attempts on my behalf I have, to date, received no refund and have had to begin the process of raising a debt claim.
I suppose the summary would be - product good, customer care poor.
*Update 17 Nov 2025* Just in response to your reply below. I contacted you the day of installation to complain about the mess, I received an apology but no offer of someone returning to clean up. I received a communication earlier today to inform me a refund will be processed, and will update again if & when that occurs.

Daryl and the lads did a very professional job. Very neat and cleaned up every thing great with my dogs explained how everything worked In plain language. They were here on the 6th and 12th Nov 25 highly recommend them

Got in contact with Ecoplex Solar Panels, from start to finish it was professional and efficient, with our first meeting with Jan to the actual installation. Highly recommend this company

Found price and installation of solar PV system excellent. Good installation crew completed job in one day and everything ran smoothly. So I was very happy with the solar PV system. However 6 months later the eddi unit died and it has been impossible to get this fixed. Countless emails phone calls. Nothing. Also we changed broadband supplier from Sky to Eir and the inverter went offline. This too has proven very difficult to reconnect. So in my experience Ecoplex after sales care is very poor.

I have gotten my charger installed. Updating my review for Ecoplex. Overall satisfied and pleased with my experience. Although there was an initial issue that was quickly resolved by a very professional sales team (Jordan Killion), he was quick to respond and resolve the issue and I must add, their communication has been outstanding. Overall install was done in an hour, and Conor (installer) was on time and very professional. I would highly recommend this company if you are looking to get an EV charger installed. Great team!

I have to say I had a mixed experience at the start contacting the office but after the sales rep Ben called out I was put to ease. Great knowledge and had assured me the installation crews would do there very best to keep visible cable routes concealed and as neat as possible. The roofers were fantastic and the Daryl and mark electrical crew were absolutely brilliant. All cable routes concealed by existing plumbing/guttering pipes. Knowledge on the system second to none and answered every question and explained the best schedule and how to charge the battery’s at night rate if needed. The office was slow to communicate at times but the hands on side of the company I could not recommend enough. All that said I would be more than happy to refer friends and colleagues here for solar.

Ecoplex..a good overall experience...a little slow with getting back to me regarding applying for the grant..I was led to believe that sub contractors are never used..however on the day of installation we got sub contractors...i was concerned and disappointed on the day...however the lads were polite and very professional did a great job even had their own vacuum!...overall would recommend this company.

I had a generally positive experience with Ecoplex — their service was professional, timely, and met my expectations. The team was courteous and efficient, and I’d be happy to recommend them based on the quality of their work.

However, I did encounter an issue with their referral program. I referred someone as per their guidelines, but unfortunately, I haven’t been contacted. I’ve tried following up, but no answer. The people I referred got the reward, which means it's only missing from my side.

It’s disappointing as the referrals help to expand the business. I hope they can improve this part of their customer experience as it would make the service even better.

The Ecoplexenergy Team from the initial consultation with Sive Walsh right through to the installation and post installation were excellent. Focused and helpful I cant recommend them enough.

I can’t recommend this company. I paid my deposit on the 27th of August this year. I was expecting a call from their electrician to do an upgrade, when he didn’t show up I called him to be told the job had been canceled. I hadn’t been told , or why. Tried to call for an explanation, couldn’t talk to anyone except front desk, who couldn’t help. After many emails, with promises nothing has happened. To date they still have my deposit. A very difficult company to talk to someone who is willing to help. Will let you know when I get my deposit of €1960 refunded. Then I can put this stressful experience behind me.