Ecoplex Energy Avis 

Its been 3 weeks since i have made the payment for ev charger installation . I have been told that i will be contacted by the operation team. No one has contacted me since. Despite emailling and calling . There is no response.

I have just completed the quote phase with 5 quotes from suppliers. In terms of panel coverage, cost, time provided, follow-up, thorough assessment and, comprehensive solution (setup and monitoring) - hands down Ecoplex came out on top. This is largely due to Alexandra Pasca who was a fantastic sales rep. She was only one to investigate where AI/Battery boxes would be housed. She arranged technician followup to address this. Alex has assured me that she will make herself available post setup should there be any queries or issues. Alex demonstrated amazing and reassuring customer service as well as great technical knowledge. Highly recommend. I’ll follow up post instal.

Disaster from solar panel installation onwards. Broke through a wall in a bedroom, damaged a wardrobe and paintwork, left a loose wire hanging. Failed SEAI inspection. Hours of my life wasted trying to get them to put it right. Now the unit hasn't been working for weeks (the summer, when the sun was shining). First I was expected to fix it myself with remote.advice, now their technician has failed to turn up, no contact. Worst experience with any company ever.
Update September 2026 - I have had so many contacts with this company asking for them to sort the solar panels. Still not fully working, no communication. Have no had to replace the hot water tank and element. So stressful. Please do not choose this company. Wondering whether anyone is interested in a group action.

Installation is not yet completed even after 1 month. All the payments were completed with team in accounts before the installation on 14/8/25 but still waiting on the batteries.I was told everything will be completed on the day of installation but when they came on the day they told they were late so batteries were collected by somebody else before them.I was told I will contacted once the batteries are back in stock.No communication from Ecoplex for a month and raised a complaint last week.No response for that as well.
I had mentioned to company while doing the payment to make sure I get batteries on the day of installation as my friends also had delays and I was assured it will be done .

A great experience from start to finish. Great communication. Took 2 weeks for full installation- I expected a much longer wait. Scott also helped me with the grant application. Super service and good value

I had some issues with old wiring in the house which I had to sort out..The rest of the work was quite straightforward..The inclusion of the grant was the only delay..because of the approval time ..Otherwise great job ..

Absolutely shocking lack of communication with this company. Sales team great. Support for solar panel system non existent. No solution was reached and the system is still faulty. Not contactable by phone and after several emails only 1 response promising to attend to the issue. They never did. Unfortunately we decided to pay them to install an electrical plug in system to charge our cars. Again sales team fantastic. They use a reputable company to install the system but they supply the hardware. The company to fit the system Sat in my garden for an hour today trying and failing to contact Ecoplex. Ecoplex never supplied the hardware. Still zero contact. The inconvenience, disappointment and hassle caused is just exhausting. So basically Ecoplex have a fantastic sales team with zero commitment to their customers. No contact no call backs no solutions. I've seen on here lots of flowery responses to complaints about how they are sorry and will definitely get the complaint resolved.....same customers still no resolutions. Seriously people go somewhere else do not waste your time and money doing business with these guys.

From the initial meeting with sales representatives to the installation of the panels and electrical work, the whole process was very professionally done. No hesitation in recommending Ecoplex.

Had one / two issues at beginning got onto Brendan very polite returned all my calls. Then got forwarded to Stephen who was excellent worked very well with Brendan. Then Graham the engineer came out and got everything sorted. Excellent service would highly recommend

1st bill in since installing Solar panels and the saving for 25 days in August is €116. Could not be happier with the service Ecoplex provided. From Andy King in sales through to the Install crews the work has been first class. All Andy's projections have been spot on. Well done!!!!!!!

You cannot reach Ecoplex Ireland in any realtime fashion.
If you do you will have promises of follow up with no follow up.
The Operations and delivery of services purchased has been dreadful.
Still not done despite many onsite visits
Seems no team talks to any other team and the groups do not speak well of the companies ability to coordinate works at site.
They do not reply to complaints emails.
Researching this it seems they respond rapidly to reviews. Let's see.
100 % paid but not commissioned or any contact at any point to convey or explain any plan to complete.

The experience has been a collection of botched engagements with no line of sight to a finish.

Deposit and balance payments went extremely well - service not provided though.
I was even asked why the system being installed was chosen as it's somewhat dated - no idea why I am in that position!

Not a single date event issue, rather an ongoing event collection of hassle for their customer.

At this time I cannot recommend them.

Update - 18/9/25 :
I appreciate Ecoplex responding to this review and at this time since my post, there has been some movement. I am letting that proceed to be able to determine if things have improved.

Update 30/9/25
Nothing positive to report.
I will clarify that the teams that have called to progress the works are great.
There is a complete lack of coordination or no project management. This also is what has been said to me by those who have called.
I have very little response to any emails I send or follow up to calls I make.
Feeling very let down.
I will persevere and once the works are completed - assuming they will be - I will provide a summary of the experience in the hope that they do something to improve this for others.

08/10
No progress to report. So I spoke to Customer service and sent an email to Support@
I was told I would have a call back.

Excellent service from quote to completion, could not fault any of it, the whole team had loads of knowledge and answered all questions i threw at them. Was also suprised how tidy they were considering how many workers were on site, no trace when all was finished. Extremely happy i went with them as there are a lot of companies out there that dont know what they are doing. 5 stars

I just had Ger Harrington out from Ecoplex to fit my Ecoflow power ocean.

Absolutely incredible job and attention to detail. I would be a very picky customer, 10/10 crew landed at my house! Massively recommend

Ecoplex installed solar systems for myself and three neighbours two years ago. It was on a reccomendation of someone who had used a different company and said company provided zero aftercare. This person contacted Ecoplex and were grateful that Ecoplex sored out the issues. We have all been extremely happy with the installation and aftercare. Issues were minor and Ecoplex technical support has been excellent. They have taken the time to explain technical details to novices. Ecoplex has also advised how to optimise the value of solar energy.
A family member has recently used Ecoplex. They make the process so easy for the customer. Ecoplex arrange the SEAI grant to be paid directly to them and arrange an independent BER. There have been teething problems with this installation. However this is where Ecoplex have excelled. They arranged a site visit and the issue was resolved very much to the customer's satisfaction. Shaun in technical support sets a very high standard on aftercare and problem solving. The whole Ecoplex team are professional. The high standard of aftercare that is really impressive. Thankyou all. Kay Dully

Kevin called to our home and explained the process from start to finish and a date was arranged for instalation. Dennis and his team of roofers installed the panals and Jack and his team of electricians connected everything up and helped me to download the app and went through everything in easy to understand terms. Overall it was an excellent experience and we would highly recommend Ecoplex 👌

Hi All, I had a bad experience with the installation dates and I had to put a one star review before. However, the operation manager got back to me late in the same day and gave me an installation date on Friday the 22nd August. I can understand that we are humans and can make mistakes but my advice to Ecoplex is be genuine in communications.The electricians Darragh and his team were excellent in their work.The operation manager again called me on the day of installation and checked whether I am happy which is appreciated.I look forward for their dealings post installations when I come across any difficulties. So far I would give them 4.2 stars...

Séan was the most pleasant, informative sales person I have ever met in 50 years of home ownership.
He was never pushy, he answered any questions we had clearly and did his very best to give us the information we sought and the best prices possible.
The quote we were given was a way below average with suggestions as how we could make the best of all seasonal offers.
Thank you Séan for a very pleasant introduction to solar home power.
Good luck Ecoplex in its endeavours to get Ireland energy efficient.

I engaged Ecoplex to install a solar PV system in my home.

My initial experience with the salesman, Luke, was positive. He was enthusiastic, knowledgeable about the product, and seemed genuinely committed to securing a good deal for me. Although I did feel a little pressured to commit during and after the consultation, I understood he was doing his best to help, and I felt I was being offered fair value.

Unfortunately, the after-sales experience was far less smooth. Communication became a real challenge — my texts, emails, and calls often went unanswered, which was both frustrating and disappointing.

However, once Stephen Trimble became involved, everything changed. He was an absolute star and worked tirelessly to resolve matters, and he was the one who single-handedly drove the project through to completion. I cannot thank him enough for his dedication and support.

I also want to commend the tradesmen who carried out the work: Dennis and his roofing team, and the electricians, Ger and Kevin. They were simply outstanding: punctual, polite, hardworking, and extremely professional. They treated me and my home with great respect, kept everything tidy, and cleaned up after themselves better than I could have done myself. The quality of their workmanship has given me complete confidence in the installation of both the solar panels and the inverter.

Overall, the project began well but was let down by poor follow-up and a lack of consistent communication after the sale. Better updates and aftercare would have made the whole process much smoother.

No after sales service. 6 weeks without hot water, after 5 weeks an engineer called to look at the non working EDDI unit, only to inform us “it’s not working” a week later after 9 calls and messages, no reply from the company. Suggest people look at other suppliers if you’re looking for backup on your system.
Michael

Ecoplex were great. Andy was super professional he went through everything step by step, made u feel comfortable and checked in through out.