Ecosave Pay Avis 

Brendan was very helpful & supportive throughout this process. He was fully aware that I am new to the role of treasurer & his kindness was much appreciated

Saving money is always a good experience, especially when energy companies are making large profits, however, I was cold called and I'm always suspicious when cold called and felt a little pressured into doing everything immediately.
Would have felt more comfortable with an email and maybe set a day and time for the call.

None stop spam calls for days on end

Brendan Manus pretended he had had a converasation with one of our team.
What he didnt realise was that the person ho was claiming to have spoken to earlier that day hasnt worked here for months. Presumably he had their name off a mailing list or an old contact.
Then sent an email claiming to offer " the most suitable energy quotes, carefully sourced" when all he was actually offering was one supplier - and not the best deal !
On top of all of that they had obviously got the date by looking at when the previous supplier took control of the account and were trying to convince us with lines like "these exclusive rates may expire" and "we reccomend securing rates promptly" when in reality our supply was in contract for another 2 years.
Just chancers trying to pretend they are on your side !!

Quick and efficient I'll just let you know I may be giving up as store manager but the contract will remain as is for the three years.

I'll let you know at the time but I'm having issues with my eyes. Macular degenation going on.

So I'll run it by my secretary and see if they can carry on with it. I can't see a contract now. But know you wouldn't rip us off. There is a further tax criteria you can use for us as we're essentially a club.
Excempt from tax as we only earn back what we spent on buying goods and plants etc and what we have to pay council tax water electric and maintenance which we try to do as much of in house to make it even cheaper for our members.

So if you can do me a deal for our Cold Water supply I'd be greatful. At present using castle water whom.Im fed up with as they keep changing our passwords etc.

Regards

Francis Kennedy.

The staff that I spoke too were very helpful

Awful experience with this company, who mis-led and mis-sold a product after much harassment. My colleague signed up without checking with myself and despite following up less than half an hour later, EcoSave Pay are refusing to cancel an extortionately high agreement.
Steer well clear!

Finn was exceptionally professional and pleasant to deal with. He assisted me in record time and provided clear, concise information. It is exceptional customer service!

David very clear advice regarding fixing our electricity contract with Yu Energy. Very helpful.

Fatima Patel was extremely helpful and very
knowledgeable of the best product suitable for us.
Fatima explained the advantages of entering into a contract now and assured us of the timeline and moving forward would not interfere with our current contract.

Alex made the process very quick and easy.

When the contract came through the standing charge was 10 x what I was told over the phone
Update. They rang in relation to this poor review and said they would call back but did not do so

Speaking to someone who can help everyone

Arron Walker helped me today with renewing our contract. He gave a first class service. Thanks Arron

Polite customer service and prompt call back.

Claire was absolutely fantastic in sorting our contracts. We have now two meters both now with the same electric supplier.

Lily was really helpful and got my contract renewed quickly and efficiently.

Alex, who phoned me, spoke very clearly and was very patient.
The lady, (whose name I didn't hear), spoke very quickly with loud voices in the background making it difficult to hear her clearly.
She spoke as if she was reading from a script or had learned the words by heart.
She told me that Alex, would be very happy if I mentioned him by name, (which contradicts the advice given on the "How to write a useful review" link

I was very happy with the service provided and overall very helpful