I got gifted a stunning bracelet from my partner which I absolutely love. Unfortunately a chain loop came loose and it broke, however Edge of Ember where nothing but helpful. They immediately sent... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Won’t be shopping here again after recent experiences. The quality of items is not what you would expect given the price. I was gifted a necklace by my grandmother which is now not fit for its purpose... Voir plus
L'entreprise a répondu
First time ordering from Edge of Ember, took advantage of their 30% off Black Friday sale after eying up a necklace and a bracelet for a while. Pleasantly surprised at the quick delivery, lovely packa... Voir plus
L'entreprise a répondu
I recently contacted Edge of Ember regarding a necklace I have had for coming up 5 years. It had lost its lustre and I wanted to enquire about a replate. Zoe, the customer service agent, could not ha... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Coordonnées de contact
London, Royaume-Uni
- hello@edgeofember.com
- edgeofember.com
4,3
Excellent
213 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
First time ordering from Edge of Ember
First time ordering from Edge of Ember, took advantage of their 30% off Black Friday sale after eying up a necklace and a bracelet for a while. Pleasantly surprised at the quick delivery, lovely packaging and great quality jewellery! Really nice to see longer length necklaces on the website as sometimes this can be hard to find. Would definitely buy from EofE again!
24 novembre 2025
Avis spontané
Réponse de Edge of Ember
Hi LB,
Thank you so much for your wonderful review! We’re thrilled to hear that your first experience with Edge of Ember was so positive — from the Black Friday sale to the quick delivery, packaging, and jewellery quality. 🥰
We’re glad you noticed our longer-length necklaces too, and we can’t wait to welcome you back for your next purchase!
Nice product and easy to buy with good…
Nice product and easy to buy with good delivery.
Thank you
20 octobre 2025
Réponse de Edge of Ember
Hi Bryan,
Thank you so much for your review. We love hearing customer feedback, so thank you for taking the time to let us know that you found our products easy to buy and that delivery was smooth. 🥰
We are so happy to hear that you were pleased with your necklace and experience with Edge of Ember. It’s wonderful to hear everything went so seamlessly!
Please don't hesitate to reach out if we can help with anything going forward.
Love my new necklaces!
Love my new necklaces!! Shipping was very fast and quality it’s great I will order soon again .
20 octobre 2025
Réponse de Edge of Ember
Hi Claudia,
Thank you so much for your review. We love hearing customer feedback, so thank you for taking the time to let us know you love your new necklaces and that shipping was very fast. 🥰
We are so happy to hear that you were pleased with your necklace and experience with Edge of Ember. We can’t wait to welcome you back for your next order!
Please don't hesitate to reach out if we can help with anything going forward.
Looks exactly like the pictures my…
Looks exactly like the pictures my partner loves it thankyou.
20 octobre 2025
Réponse de Edge of Ember
Hi Eamonn,
Thank you so much for your review. We love hearing customer feedback, so thank you for taking the time to let us know that your partner loves the necklace and that it looks exactly like the pictures. 🥰
We are so happy to hear that you were pleased with your necklace and experience with Edge of Ember. We’re thrilled it brought a smile to your partner’s face!
Please don't hesitate to reach out if we can help with anything going forward.
Bought a necklace for my daughter which…
Bought a necklace for my daughter which had both our birthstones on and she loves it
1 juillet 2025
Avis spontané
Réponse de Edge of Ember
Hi Annemarie,
Thank you so much for your review. We love hearing customer feedback, so thank you for taking the time to let us know you bought a necklace for your daughter with both of your birthstones. 🥰
We are so happy to hear that you were pleased with your necklace and experience with Edge of Ember. It’s wonderful to hear she loves it!
Please don't hesitate to reach out if we can help with anything going forward.
Absolutely amazing customer service.
Absolutely amazing customer service.
For what was essentially my fault... Super chuffed and they will now be my go-to for jewelry. Thank you team!
14 octobre 2025
Avis spontané
Réponse de Edge of Ember
Hi Ali,
Thank you so much for your review. We love hearing customer feedback, so thank you for taking the time to let us know about your experience with our customer service. 🥰
We are so happy to hear that you were pleased with your necklace and experience with Edge of Ember. We’re delighted we could help and look forward to being your go-to for jewelry!
Please don't hesitate to reach out if we can help with anything going forward.
Beautiful necklace
Beautiful necklace, great delivery. Was a very well received gift, thank you 🙏🏼
18 septembre 2025
Réponse de Edge of Ember
Hi Lucie,
Thank you so much for your review. We love hearing customer feedback, so thank you for taking the time to let us know that your necklace was a well-received gift and arrived promptly. 🥰
We are so happy to hear that you were pleased with your necklace and experience with Edge of Ember. It’s wonderful to hear it brought joy to the recipient!
Please don't hesitate to reach out if we can help with anything going forward.
My earrings are really beautiful
My earrings are really beautiful - brilliant quality and really unique.
The customer service is fantastic.
25 août 2025
Avis spontané
Réponse de Edge of Ember
Hi Jen,
Thank you so much for your wonderful review! We’re thrilled to hear that you love your earrings and that you found them unique and brilliant quality. 🥰
It’s also fantastic to know our customer service met your expectations. Please reach out anytime if we can help with anything in the future!
Worth waiting for
The ring I ordered was a customised one and was told I'd have to wait 4 to 6 weeks but it arrived slightly ahead of schedule and I'm thrilled with it.
21 août 2025
Réponse de Edge of Ember
Hi Aline,
Thank you so much for your kind review! We’re delighted that your customised ring arrived ahead of schedule and that you’re thrilled with it. 🥰
It’s wonderful to know we could deliver a special piece that met your expectations. We’re always here for any future orders!
Next level customer service
Excellent service, top quality prouct! Communication is about as good as it gets, with super quick response times.
20 août 2025
Réponse de Edge of Ember
Hi Jon,
Thank you so much for your lovely feedback! We’re thrilled to hear that you were impressed with both the service and the quality of your product. 🥰
We really appreciate your kind words about our communication and quick responses. Please don’t hesitate to get in touch anytime!
No refunds on sale items
I ordered two necklaces in the sale. When they arrive I really liked one but the other did not look like the picture. I could have bought fashion jewellery and it would have been no different.
It took a week to arrive.
I was disappointed to find I could not have a refund only a credit note. I didn’t think this was allowed with distance selling?
I love the necklace I kept
31 juillet 2025
Avis spontané
Réponse de Edge of Ember
Hi Stephanie,
Thank you for your honest feedback. We’re glad to hear that you love the necklace you kept! 🥰
We’re sorry that the other item didn’t meet your expectations. Our policy on sale items is noted in our terms and conditions, and we always try to be as clear as possible about this. We truly appreciate you taking the time to share your feedback, as it helps us improve our products and service.
Loved the experience
Loved the experience
I ordered an engraved necklace as a gift for my partner and she loved it so much! Quality seems quite good, but the clasp of the necklace is a bit strong and hard if you have weak nails. While checking out I saw a ear cuff that I couldn't resist to order and it is the best gift I have made myself in a long while (unfortunately I lost it shortly after :().
Highly recommend the brand!
28 août 2025
Avis spontané
Réponse de Edge of Ember
Hi Marie,
Thank you so much for your wonderful review! We’re thrilled to hear that your partner loved the engraved necklace and that you enjoyed your self-gift too. 🥰
We appreciate your note about the clasp and will keep that in mind as we continue to refine our designs. Thank you for highly recommending us!
Réponse de Edge of Ember
Hi Nicola,
Thank you so much for your lovely review! We’re delighted to hear that you’re happy with your jewellery and that it’s well made. 🥰
We’re always here if you need anything in the future!
Beautiful made to order necklace which…
Beautiful made to order necklace which arrived in just 3 weeks! It's a present for
my sister whuch I know she's going to love. Can't wait to give it to her!
7 août 2025
Avis spontané
Réponse de Edge of Ember
Hi Lola, Thank you so much for the review. It's so great to hear you have a great experience with Edge of Ember and we truly hope you sister loves her gift.🥰
Please don't hesitate to reach out if we can help with anything going forward.
Fabulous bracelet
Just received the fabulous bracelet I bought for my wife. Very pleased, and a great customer service team too! Will be buying from here again.
15 août 2025
Avis spontané
Réponse de Edge of Ember
Hi Matthew, Thank you so much for your review. We love hearing customer feedback, so thank you for taking the time to let us know about your experience with this gift. 🥰
We are so happy to hear that you were pleased with the bracelet for your wife, and that you received great customer service.
Please don't hesitate to reach out if we can help with anything going forward.
Lots of lovely products
Lots of lovely products. Easy to order online. Lovely packaging. Gift for a special birthday so ordeed birthstone bracelet. Beautiful! Recipient loved it.
21 juillet 2025
Réponse de Edge of Ember
Hi Tracey, Thank you so much for your review. We are so pleased to hear the recipient loved their gift and that you enjoyed your overall experience with Edge of Ember. 🥰
Please don't hesitate to reach out if we can help with anything going forward.
Great Customer Service
My daughter and I have bought several pieces over the summer, it has arrived quickly and was beautifully packaged. We wanted to return a couple of items and place new orders which all went smoothly.
We are very happy with what we chose (for ourselves and gifts) and will be buying more in the future.
21 juillet 2025
Réponse de Edge of Ember
Hi Karen, Thank you so much for your review. We love hearing customer feedback, so thank you for taking the time to let us know about your experience with us. 🥰
We are so happy to hear that you've been a repeat customer with your daughter over the summer.
Please don't hesitate to reach out if we can help with anything going forward.
Very helpful and attractive Web site
Very helpful and attractive Web site. Delivery 3 days with Royal Mail, presented in a lovely dark green box. My enquiry about my necklace answered promptly in a helpful and friendly email.
21 juillet 2025
Réponse de Edge of Ember
Hi Barbara, Thank you so much for your review. We are so happy to hear that you had such a great experience with our customer service and that you were pleased with our packaging. 🥰
Please don't hesitate to reach out if we can help with anything going forward.
Tiny, exquisite sparkler
I was surprised at how quickly my single earring was delivered given that I don’t live in the UK. The earring is tiny, but exquisite. I thought at first that it was too small, but stacked with other earrings, it’s perfect. My husband says the earring has a lovely sparkle. I won’t hesitate to buy from E of E again.
15 juin 2025
Avis spontané
Réponse de Edge of Ember
Hi , Thank you so much for your review. We love hearing customer feedback, so thank you for taking the time to let us know about your experience. 🥰
We are so happy to hear that you were pleased with the earring & delivery.
Please don't hesitate to reach out if we can help with anything going forward.
Stunningly beautiful bracelet for my…
Stunningly beautiful bracelet for my daughters something blue on her wedding. Thank you
18 juin 2025
Réponse de Edge of Ember
Hi Theresa, Thank you so much for your review. We are so happy to hear that you were pleased with the necklace you purchased for you daughter's special occasion. Please don't hesitate to reach out if we can help with anything going forward.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.