I got gifted a stunning bracelet from my partner which I absolutely love. Unfortunately a chain loop came loose and it broke, however Edge of Ember where nothing but helpful. They immediately sent... Voir plus
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Lisez les avis des autres
Won’t be shopping here again after recent experiences. The quality of items is not what you would expect given the price. I was gifted a necklace by my grandmother which is now not fit for its purpose... Voir plus
L'entreprise a répondu
First time ordering from Edge of Ember, took advantage of their 30% off Black Friday sale after eying up a necklace and a bracelet for a while. Pleasantly surprised at the quick delivery, lovely packa... Voir plus
L'entreprise a répondu
I recently contacted Edge of Ember regarding a necklace I have had for coming up 5 years. It had lost its lustre and I wanted to enquire about a replate. Zoe, the customer service agent, could not ha... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Coordonnées de contact
London, Royaume-Uni
- hello@edgeofember.com
- edgeofember.com
4,3
Excellent
213 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Edge of Ember
Hi Sue, Thank you for the wonderful review! We're so pleased to hear you are happy with your Edge of Ember necklace and can't wait for you to shop with us again.
Réponse de Edge of Ember
Hi Emily, Thank you for the great review! We're so happy to hear you are pleased with your new Edge of Ember pieces, and that you're impressed by the quality. We hope to hear from you again soon.
I purchased an item and did not like…
I purchased an item and did not like the size of the pendent so returned the item and I did not receive my refund. I was told the parcel was empty. Please everyone be careful when purchasing any items as the service I received was awful 😞
29 novembre 2024
Avis spontané
Réponse de Edge of Ember
Hi Iffat, Thanks for taking the time to share your thoughts and sorry to hear about your disappointment.
Unfortunately, following a thorough investigation conducted both internally and with our courier partner, we can confirm that your return was received empty, and courier records indicate a successful delivery of an intact package back to us.
We understand that discrepancies can be frustrating, and hope your bank was able to assist you further in resolving any payment concerns.
I bought these earrings as a birthday…
I bought these earrings as a birthday gift and she loves them and so do I. They arrived promptly and they were packaged really nicely. I would definitely buy from this company again
22 avril 2025
Réponse de Edge of Ember
Hi Sheila, Thank you so much for your review. We love hearing customer feedback, so thank you for taking the time to let us know about your experience with this gift. 🥰
We are so happy to hear that you were pleased with th earrings & packaging.
Please don't hesitate to reach out if we can help with anything going forward.
Réponse de Edge of Ember
Hi Lynne, Thank you so much for your review. We are so happy to hear that you were pleased with the necklace you purchased for you daughter. Please don't hesitate to reach out if we can help with anything going forward.
Fantastic customer service
I absolutely cannot fault this company. I ordered an initial pendant late on Tuesday night with a view for it to arrive on Thursday. I stupidly forgot to check out with next day delivery! I then emailed EOE and explained my problem and as it was still before 1pm they very very kindly sent as next day free of charge - absolutely brilliant customer service. I adore my charm and will wear it every day as it’s the first letter of my sons name :)
Thank you!!!!! I will be coming back x
16 avril 2025
Avis spontané
Réponse de Edge of Ember
Hi Lucy, Thank you so much for your review. We love hearing customer feedback, so thank you for taking the time to let us know about your experience. 🥰
We are so happy to hear that you were pleased with your charm & our service and that we were able to help you on this occasion!
Please don't hesitate to reach out if we can help with anything going forward.
I bought something that was due to ship…
I bought something that was due to ship in 4-6 weeks. By week 7, nothing has shipped and they have not bothered to proactively reach out. Not acceptable. You already knew the order was late.
When I reached out saying I no longer required it asking for a refund, they completely ignored that request and nonchalantly told me it is now due to ship in 8 weeks. Misadvertised, your poor management of your supplier is your problem - especially with a complete lack of proactive apology or notification. I do no want to give my money to a business that operates this way.
EDIT: Still no item received and they have refused to issue a refund. Completely ridiculous and basically theft. 'Customer Love Team' doesn't care to respond. They claimed their shipping window is just an 'estimate' but NOWHERE is that stated on their website. It clearly stated 4-6 weeks with no caveat. Shameless liars.
10 avril 2025
Avis spontané
Réponse de Edge of Ember
Hi Julia, Thanks for taking the time to leave a review and we apologise for the delay in getting your customised order to you. We try our best to provide exceptional service, some factors like shipping and handling are outside of our control. I can see that your order has now been delivered with a free gift to apologise for the delay. If have any other questions at all, you can reach out to us on hello@edgeofember.com.
Beautiful jewelry :)
I ordered the birthstone necklace for my daughter’s 21st birthday and it was delivered promptly and beautifully packaged :) The deep green of the gift box and wrapping is lovely :) The pendant is a perfect size ( dainty but not flimsy) and the gold is very warm :) I had ordered some Monica Vinader rings for the birthday as well and the colour of the Edge of Ember gold is a really good match :) Will definitely order again!
19 mars 2025
Réponse de Edge of Ember
Hi Denise, Thank you so much for your review. We are so happy to hear that you were pleased with your necklace and experience with Edge of Ember. 🥰 Please don't hesitate to reach out if we can help with anything going forward.
Amazing Support from EOE
Customer service was super helpful with my issue. My EOE jewelry is fantastic and holds up extremely well. Couldn’t have asked for a better experience.
10 janvier 2025
Avis spontané
Réponse de Edge of Ember
Hi Lyndsey, Thank you for the wonderful review! We're so glad our team was able to help you out with your issue & that you've enjoyed your experience with us. 🥰 Please don't hesitate to reach out if we can help with anything else.
Wonderful Customer Service
I needed a gold chain repair within the warranty period and contacted Edge of Ember’s customer service. They responded kindly on the same day and offered me a replacement. The new chain is already with me, professionally wrapped, and with a prepaid label to send back the broken one, which I did today. Everything took less than a week. Very good customer service!
27 mars 2025
Avis spontané
Réponse de Edge of Ember
Hi Mimi, Thank you for the lovely review! We are so happy to hear that you were pleased with your replacement and with your experience with Edge of Ember. We really appreciate you taking the time to review and hope to hear from you again soon! 🥰
poor customer service
I exchanged my necklace when I returned it for a different one, have had no tracking or postage information. No response to emails. Poor customer service.
17 février 2025
Réponse de Edge of Ember
Hi Rachael. Thank you for taking the time to leave a review, I can see that the team were in touch with you via email to resolve this. If you would like to discuss further we are happy to help at hello@edgeofember.com
I ordered a necklace with a January…
I ordered a necklace with a January birthstone for my daughter it is beautiful. Delicate and contemporary. It was in a lovely box and I ordered the gift bag and it looked great. My daughter was so pleased she loves it. It arrived within a few days. Fantastic.
20 janvier 2025
Réponse de Edge of Ember
Hi Natalie,
Thank you so much for your lovely review. We’re thrilled to hear that the January birthstone necklace was a hit with your daughter and that the packaging and gift bag made it even more special. 🥰
We’re so happy everything arrived quickly and that your daughter loves her gift! Please don’t hesitate to reach out if we can help with anything in the future.
Perfect!
Arrived in plenty of time and was the most perfect 30th birthday gift for a dear friend. Thank you!
20 janvier 2025
Réponse de Edge of Ember
Hi Mia,
Thank you so much for your kind words! We’re delighted to hear that the necklace was the perfect 30th birthday gift and that it arrived on time. 🥰
It’s wonderful to know your friend loved it. Please reach out anytime if we can help with future gifts!
Réponse de Edge of Ember
Hi Jordan,
Thank you for taking the time to leave us a review! We’re so glad to hear that you had a great experience with our customer service and that your order arrived promptly. 🥰
We truly appreciate your feedback and are here to help anytime you need.
Beautifully packaged
Beautifully packaged, bought as a gift and feels very special and personal. The Opal is stunning!
21 octobre 2024
Réponse de Edge of Ember
Hi Saffron,
Thank you so much for your wonderful review! We’re thrilled to hear that the Opal necklace felt special and personal, and that the packaging added to the experience. 🥰
We’re so happy your gift was enjoyed and look forward to assisting with any future orders.
Beautiful jewellery with first class service
Absolute first class service and stunning, top quality products- would highly recommend and buy again!
18 septembre 2024
Réponse de Edge of Ember
Hi,
Thank you so much for your review! We’re delighted to hear that you were impressed with our products and service. 🥰
It’s wonderful to know you had a first-class experience, and we can’t wait to welcome you back for future purchases.
My experience was great
My experience was great. The order was received quicker than anticipated and packaging was great as well.
18 septembre 2024
Réponse de Edge of Ember
Hi Robin,
Thank you for your kind review! We’re so happy to hear that your order arrived quickly and that the packaging met your expectations. 🥰
We appreciate your feedback and are always here if you need anything in the future.
Awful experience - Buyer Beware!
Awful, awful, awful service!
Ordered some earrings for a 21st birthday gift, didn’t even open them, just wrapped them for my niece.
Presented them to her on her birthday night, she opened them and she said they were lovely but not ‘chunky’ enough for her liking. (To be fair, they do indeed look a lot ‘chunkier’ and thicker on the website. They are quite thin and delicate in real life.)
I returned them the next day using their return label following all their procedures.
They received them 9 days ago (I received a ‘return delivered’ email) I am STILL waiting for a refund!)
Many emails, website messages, Facebook messages - all go unanswered apart from one reply saying they would ‘prioritise’ the refund … I’m still waiting!
Terrible service - they now have the goods and my money - which is basically theft!
Even PayPal can’t help as I have already returned the goods and they already have them back!
Would NEVER use this company nor recommend to anyone. And considering on this day of social media, a company’s reputation goes a long way!
** PLEASE EITHER JUST RETURN THE EARRINGS BACK TO ME AND ILL KEEP THEM MYSELF OR PROCESS THE REFUND! **
12 septembre 2024
Avis spontané
Réponse de Edge of Ember
Hi Deborah,
Thank you for taking the time to leave us a review and we are sorry for your disappointment. I can see that our team were in touch with you via email and your refund has been processed as soon as we were able to in line with our Returns Policy which is clearly communicated at each stage. We are a small business and do strive to deliver satisfaction so we are sorry that you felt we fell short on this occasion.
Please do reach out if we can help with anything else at all.
I ordered a personalised pendant to…
I ordered a personalised pendant to mark the birth of my son. I received an empty box and no response from customer service . I have tried reaching out on Instagram and posting messages publicly which they just delete. Beyond disgusted with service
11 septembre 2024
Avis spontané
Réponse de Edge of Ember
Hi, thanks for reaching out. I appreciate this is disappointing, and we will take the necessary steps to resolve the issue promptly. I can see that we have been in touch with you via Instagram and and email to undertake a full investigation internally and with our courier for you. Would you able able to check your spam folder to see if it has ended up there? We appreciate your patience while we get this resolved for you.
Great Service!
Really happy with the necklace! Thank you!! Wonderful communication from Edge of Ember with a query I had! Perfect :)
19 août 2024
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