I got gifted a stunning bracelet from my partner which I absolutely love. Unfortunately a chain loop came loose and it broke, however Edge of Ember where nothing but helpful. They immediately sent... Voir plus
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Won’t be shopping here again after recent experiences. The quality of items is not what you would expect given the price. I was gifted a necklace by my grandmother which is now not fit for its purpose... Voir plus
L'entreprise a répondu
First time ordering from Edge of Ember, took advantage of their 30% off Black Friday sale after eying up a necklace and a bracelet for a while. Pleasantly surprised at the quick delivery, lovely packa... Voir plus
L'entreprise a répondu
I recently contacted Edge of Ember regarding a necklace I have had for coming up 5 years. It had lost its lustre and I wanted to enquire about a replate. Zoe, the customer service agent, could not ha... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Coordonnées de contact
London, Royaume-Uni
- hello@edgeofember.com
- edgeofember.com
4,3
Excellent
213 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Lovely jewellery and great CS…
Lovely jewellery and great customer service. Thanks EoE, 10/10!
20 août 2023
I am really picky with jewelry
I am picky with jewelry, but I am really happy with my purchases from Edge of Ember. The quality and design is really good and I love to wear it.
20 août 2023
Love the necklace
Love the necklace, super quick postage. My fourth EoE buy and I'll keep coming back!
20 août 2023
Bought a £105 evil eye necklace in…
Bought a £105 evil eye necklace in gold. Within 5 months the gold is coming off and ruined the necklace.
I bought this via selfridges but would never buy from this brand again. Nice designs but cheaply made. Such a waste of money.
15 août 2023
Avis spontané
Réponse de Edge of Ember
Hi Jess,
Sorry to hear about your necklace! Would you be able to email us at hello@edgeofember.com? We will assist you with a replacement necklace ASAP. This will be covered under our warranty.
Best, EOE team
I have bought quite a few items from…
I have bought quite a few items from Edge of Ember, the quality is lovely and the customer service exceptional.
20 juillet 2023
The claims of sustainability are doubtful
The claim about recycled metal is spurious as the largest part of any metals used by jewellers is recycled and as for the sustainability of lab grown diamonds grown in Chinese factories fuelled by enormous amounts of electricity from coal fired power generators, this in not environmentally friendly and is questionable.there is no evidence that the Lab Grown used by this company were sourced with sustainably in mind.
4 août 2023
Réponse de Edge of Ember
Hi James, we would love to provide more information about our business practices and suppliers, which will address the issues you have raised. Please email us at hello@edgeofember.com, as we cannot find any email/chat communications or customer orders with your name. We also have more detailed info at this link https://edgeofember.com/pages/sustainability
Looking forward to hearing from you,
the EOE team
Really gorgeous jewellery at fair…
Really gorgeous jewellery at fair prices. I wear mine everyday :)
20 juillet 2023
Great service
20 juillet 2023
Really lovely product as described and…
Really lovely product as described and quick postage
18 juin 2023
10/10 customer service
I contacted regarding a broken clasp on a chain that was gifted to me and the team offered me a discount on the chain and replaced it instantly. The new chain has since my original chain gone to little upgrades such as a better clasp and a stopper to avoid the pendants from sliding which made it more user friendly. The customer service is 10/10 and am looking forward to purchase more from this brand.
18 juin 2023
A beautiful piece of jewellery with…
A beautiful piece of jewellery with quality and design. Plus the packaging and service was great.
I give a 10 out of 10. For sure I will continue buying here.
19 juin 2023
Great service
Great service, beautiful jewelry, delivery was ok as my parcel was left on my neighbours door step even though my porch was open and number of my house is on the wall so not hard to find, disappointed with the delivery company..
19 juin 2023
The bracelet I bought was a birthday…
The bracelet I bought was a birthday gift I got for myself. It arrived on time and I love the way it looks on me. I also loved the package the bracelet came in.
18 juin 2023
Superb customer service
Superb customer service. Went out of their way to help with a bracelet that was slightly too small. Will definitely buy from them again.
15 juin 2023
Beautiful jewellery with the option of…
Beautiful jewellery with the option of solid gold useful for those who can’t wear plated. Lovely packaging better than some companies who send in plastic bag and tissue. Fine if for personal use but I tend to buy as gifts. Will definitely purchase again.
14 juin 2023
Beautiful earrings
My order arrived quickly. The earrings are beautiful and good quality. I have a few pieces from this company now. This was a positive experience all round, and I would continue to buy from this company.
14 juin 2023
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