I got gifted a stunning bracelet from my partner which I absolutely love. Unfortunately a chain loop came loose and it broke, however Edge of Ember where nothing but helpful. They immediately sent... Voir plus
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Lisez les avis des autres
Won’t be shopping here again after recent experiences. The quality of items is not what you would expect given the price. I was gifted a necklace by my grandmother which is now not fit for its purpose... Voir plus
L'entreprise a répondu
First time ordering from Edge of Ember, took advantage of their 30% off Black Friday sale after eying up a necklace and a bracelet for a while. Pleasantly surprised at the quick delivery, lovely packa... Voir plus
L'entreprise a répondu
I recently contacted Edge of Ember regarding a necklace I have had for coming up 5 years. It had lost its lustre and I wanted to enquire about a replate. Zoe, the customer service agent, could not ha... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Coordonnées de contact
London, Royaume-Uni
- hello@edgeofember.com
- edgeofember.com
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
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EoE is Perfect for gift finding
There was a lot to choose from as a birthday gift for an olde family member who cares about ethical trading. The cost was reasonable and the delivery was efficient and I was kept informed throughout the process. The gift was well received
Lovely addition to my necklace
I bought an initial pendant to add to a birthday gift I was given and it's beautiful! Amazing quality and really quick delivery all with reasonable pricing. Not too cheap to be low quality but not too overpriced like some of the other brands
Classy, unique and affordable luxury
I love EOE. The necklaces are so dainty and sophisticated and are classics. They go with anything. I have 4 necklaces and really want to buy the matching pearl bracelet. :)
Excellent customer service
Excellent customer service, helped with my quiry quick and efficiently. Express dilvery, items came with gift box and gift bag. Overall pleasant experience. I definitely recommend.
Beautiful gold initial necklace
I have been looking for an initial necklace for a long time and never quite found the right one. This is perfect. Interesting and simple at the same time.
Quality jewellery
Really quick delivery, bracelet was beautiful, made my partner really happy
Victoria Gili Pearl Bracelet
Bought the Victoria Gili Pearl bracelet as a gift for a friend. The delivery was extremely fast, gift packaging was lovely and the bracelet itself, absolute perfection!
‘P’ for ‘Perfect’
Bought a ‘P’ necklace for my partner as our daughter (Pippa) was born last month. Absolutely loves it - understated and classy. Would 100% recommend this business - excellent shipping and packaging also.
Really beautiful items
Really beautiful items. I bought a ring and an earring and both are gorgeous. I’m yet to see how the plating lasts on the ring but so far so good. Really happy
Beautiful jewellery, fantastic presentation.
Saw an advert on instagram for Edge of Ember, liked tye jewellery and ordered a couple of pieces. Products were delivered quickly, in beautiful packaging and the items looked exactly loke they did in the advert.
Pretty and a little bit different
Found exactly what I was looking for, the choice of earrings are really nice and I initially was looking to find a helix piercing item but found a beautiful pair of gold hoops as a priority
Stunning and unique necklace - looks lush!
The necklace is beautiful, I've gotten nonstop compliments on it and wear it every day. The length is perfect for me and love how the pearl stands out. I also appreciated that they personally emailed me when it came back in stock as I'd been waiting for the "S" charm.
Quality staple jewellery
Zodiac Pendant
There is a great choice of beautiful jewellery! I ordered a zodiac pendant, with my son’s birth sign, & a birthstone pendant representing my daughter, to compliment it. I wear them together and they look stunning!
Top Quality
Very pleasant experience, my order dispatched quickly and kept me updated and when the necklace arrived I was very happy with the presentation and the quality. Would highly recommend.
So happy with my purchase !
Great buying experience
Very happy with the quality of the product and also the elegant packaging as it was a gift. Excellent customer service which put me at ease ordering jewellery online and from overseas! My order arrived within a week from UK to Australia.
Couldn’t be happier!
Couldn’t be happier with the product as well as with the fast delivery!
i purchased a gold plated neclace from…
i purchased a gold plated neclace from there with an initial and birth stone. It did not last as it was not soldered together properly. it could not be fixed as you can’t heat it up again as the gold plating would melt away. I sent an email asking what they could do - no response. I followed up - no response. Really disappointed with them and the quality of their jewellery!

Réponse de Edge of Ember
Interesting encounter from the brand
I really like the jewellery, I haven't had it long enough to comment on quality but the designs are beautiful. I'm reviewing the service provided at a recent sample sale. My mum and I visited the sale and I ended up purchasing £300+ worth of jewellery. During our time there my mum was urging me to hurry up so we could leave. She didn't tell me until we left that one of the staff there was literally following our every move and staring at us like we were going to steal something. She felt really uncomfortable and out of place. She was a south-east Asian lady and I think she may be the owner of the brand, based on a photo I found on their website. We're honest people and we paid for everything we took, it's just a bit disheartened to get profiled like that, especially in such a small room with multiple staff members. That being said the lady at the till was lovely and a pleasure to be served by.

Réponse de Edge of Ember
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