Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

I got gifted a stunning bracelet from my partner which I absolutely love. Unfortunately a chain loop came loose and it broke, however Edge of Ember where nothing but helpful. They immediately sent... Voir plus

Noté 1 sur 5 étoiles

Won’t be shopping here again after recent experiences. The quality of items is not what you would expect given the price. I was gifted a necklace by my grandmother which is now not fit for its purpose... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

First time ordering from Edge of Ember, took advantage of their 30% off Black Friday sale after eying up a necklace and a bracelet for a while. Pleasantly surprised at the quick delivery, lovely packa... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I recently contacted Edge of Ember regarding a necklace I have had for coming up 5 years. It had lost its lustre and I wanted to enquire about a replate. Zoe, the customer service agent, could not ha... Voir plus

L'entreprise a répondu

À propos de l'entreprise


Coordonnées de contact

4,3

Excellent

TrustScore 4.5 sur 5

213 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

EoE is Perfect for gift finding

There was a lot to choose from as a birthday gift for an olde family member who cares about ethical trading. The cost was reasonable and the delivery was efficient and I was kept informed throughout the process. The gift was well received

7 juin 2023
Avis spontané
Noté 5 sur 5 étoiles

Lovely addition to my necklace

I bought an initial pendant to add to a birthday gift I was given and it's beautiful! Amazing quality and really quick delivery all with reasonable pricing. Not too cheap to be low quality but not too overpriced like some of the other brands

31 mai 2023
Avis spontané
Noté 5 sur 5 étoiles

Excellent customer service

Excellent customer service, helped with my quiry quick and efficiently. Express dilvery, items came with gift box and gift bag. Overall pleasant experience. I definitely recommend.

14 juin 2023
Avis spontané
Noté 5 sur 5 étoiles

Victoria Gili Pearl Bracelet

Bought the Victoria Gili Pearl bracelet as a gift for a friend. The delivery was extremely fast, gift packaging was lovely and the bracelet itself, absolute perfection!

8 juin 2023
Avis spontané
Noté 5 sur 5 étoiles

‘P’ for ‘Perfect’

Bought a ‘P’ necklace for my partner as our daughter (Pippa) was born last month. Absolutely loves it - understated and classy. Would 100% recommend this business - excellent shipping and packaging also.

6 juin 2023
Avis spontané
Noté 5 sur 5 étoiles

Really beautiful items

Really beautiful items. I bought a ring and an earring and both are gorgeous. I’m yet to see how the plating lasts on the ring but so far so good. Really happy

10 juin 2023
Avis spontané
Noté 5 sur 5 étoiles

Stunning and unique necklace - looks lush!

The necklace is beautiful, I've gotten nonstop compliments on it and wear it every day. The length is perfect for me and love how the pearl stands out. I also appreciated that they personally emailed me when it came back in stock as I'd been waiting for the "S" charm.

16 juin 2023
Avis spontané
Noté 5 sur 5 étoiles

Zodiac Pendant

There is a great choice of beautiful jewellery! I ordered a zodiac pendant, with my son’s birth sign, & a birthstone pendant representing my daughter, to compliment it. I wear them together and they look stunning!

16 juin 2023
Avis spontané
Noté 5 sur 5 étoiles

Top Quality

Very pleasant experience, my order dispatched quickly and kept me updated and when the necklace arrived I was very happy with the presentation and the quality. Would highly recommend.

3 juin 2023
Avis spontané
Noté 5 sur 5 étoiles

Great buying experience

Very happy with the quality of the product and also the elegant packaging as it was a gift. Excellent customer service which put me at ease ordering jewellery online and from overseas! My order arrived within a week from UK to Australia.

20 mai 2023
Avis spontané
Noté 1 sur 5 étoiles

i purchased a gold plated neclace from…

i purchased a gold plated neclace from there with an initial and birth stone. It did not last as it was not soldered together properly. it could not be fixed as you can’t heat it up again as the gold plating would melt away. I sent an email asking what they could do - no response. I followed up - no response. Really disappointed with them and the quality of their jewellery!

5 juin 2023
Avis spontané
Logo de Edge of Ember

Réponse de Edge of Ember

Hi Larissa,

Sorry to hear about your necklace! We've checked our inbox and spam folder, however cannot find an email from you. Would you be able to email us at hello@edgeofember.com? We will assist you with a replacement necklace ASAP. This will be covered under our warranty.

Best, EOE team

Noté 2 sur 5 étoiles

Interesting encounter from the brand

I really like the jewellery, I haven't had it long enough to comment on quality but the designs are beautiful. I'm reviewing the service provided at a recent sample sale. My mum and I visited the sale and I ended up purchasing £300+ worth of jewellery. During our time there my mum was urging me to hurry up so we could leave. She didn't tell me until we left that one of the staff there was literally following our every move and staring at us like we were going to steal something. She felt really uncomfortable and out of place. She was a south-east Asian lady and I think she may be the owner of the brand, based on a photo I found on their website. We're honest people and we paid for everything we took, it's just a bit disheartened to get profiled like that, especially in such a small room with multiple staff members. That being said the lady at the till was lovely and a pleasure to be served by.

24 mai 2023
Avis spontané
Logo de Edge of Ember

Réponse de Edge of Ember

Hi Kavita,

Sorry to hear about this, it was definitely not our intention to make our customers feel this way! It was our first physical sample sale, and our team wanted to be around to make sure that everyone had their inquiries taken care of promptly. Our sincere apologies if this might have come across another way. Hope you and your mum enjoy the pieces you picked up at the sample sale!

Best, EOE team

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