Ordering online from Edisons has been very straightforward, economical, and responsive. Most impressive was their response to a malfunction I had with a piece of equipment purchased 2 years ago. Af... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
We purchased a PLANTCRAFT 4-Stroke Tiller Cultivator less than a year ago, with warranty, trying to deal with Edisons customer service is a joke, we have been passed around to all different department... Voir plus
L'entreprise a répondu
Update-my fault didn't see email's in spam There were no bolts in the box to put it together so we had to improvise just to get it under cover now they WONT answer my emails I will change t... Voir plus
L'entreprise a répondu
I have to admit had two issues place orders as my internet kept dropping mid order but both times Darren in support done an amazing job sorting things out instantly. I could not be happier with the s... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We are a fast-growing online retailer of home, garden and outdoor machinery products. Our products range from lawn mowers and chainsaws to wood chippers and log splitters! Established for over 10 years, we are one of Australia's leading and fastest-growing e-commerce companies. Our success has seen us featured in BRW fast-starters, Sydney Morning Herald, A Current Affair and Sunrise. We’re the Aussie underdogs taking on the big retailers. Since 2006, our Sydney based company has helped over 1 million Aussies save hundreds of dollars on garden machinery tools by cutting out the expensive middlemen and going directly to the manufacturer. We have shipped over 2 million products across Australia, currently employ over 150 staff and operate a massive logistics network with warehousing covering more than 20,000 square metres. You could say that we’re a bigger, stronger and faster version of ourselves.
Coordonnées de contact
2 Costello Place, 2147, Seven Hills, Australie
- 02 8667 7842
- support@edisons.com.au
- edisons.com.au
4,4
Excellent
698 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 85 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
High Integrity Good Value Business
Ordering online from Edisons has been very straightforward, economical, and responsive.
Most impressive was their response to a malfunction I had with a piece of equipment purchased 2 years ago. After sending them details about the failure they delivered a new $400 item within days.
11 octobre 2026
Avis spontané
I was extremely disappointed with the product support and overall purchasing experience.
I was extremely disappointed with both the product support and the overall purchasing experience. I purchased what was advertised as a complete kit Baumr-AG DBR-305 12 inch Dual Bevel Mitre Saw & Baumr-AG Folding Mitre Saw Stand MS170.
Despite having all the necessary information, the kit I received was not 100% correct and the included components did not match what was originally represented.
What was most frustrating was the lack of effective support when I raised the issue. Rather than acknowledging the discrepancy and working toward a resolution, the response felt dismissive and unhelpful, despite clear evidence that the supplied kit was not exactly what had been advertised.
To make matters worse, after researching the same product, I found the identical item available on Amazon for significantly less than the price charged by this retailer even with their offer of first time customer purchase of 10% off. Paying a premium price typically comes with the expectation of accurate product information, quality customer service, and knowledgeable support. Unfortunately, this retailer failed to deliver on all three.
If you're considering purchasing from this store, I would strongly recommend comparing prices elsewhere first and confirming every component in the kit before buying. Based on my experience, the higher price did not translate into better service, better support, or a more accurate product offering. Overall, a very disappointing experience that I would not repeat with Edisons.
Tom.
5 octobre 2026
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi Tom,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with your recent purchase and the support provided did not meet your expectations.
We have reviewed the concerns you raised regarding your Baumr-AG mitre saw and stand package and would like the opportunity to assist you further. Our team will be contacting you directly via email so we can discuss the mounting and compatibility concern in more detail and work towards an appropriate resolution.
We also appreciate your feedback regarding your overall purchasing experience. Your comments have been shared with the relevant team for review as we continue to improve the support we provide our customers.
Regards,
Mich
Great Service
I have purchased several items over the years and found the customer service first rate and delivery and pick up options make it easy to save time and money.
1 octobre 2026
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi Kevin,
Thank you so much for the 5-star review!
We truly appreciate your continued support over the years. It is wonderful to hear that our customer service, fast delivery, and flexible pick-up options have made your shopping experiences both easy and cost-effective.
Thank you for being a loyal customer, and we look forward to serving you again soon!
Kind regards,
Bianca
Social Media Team
Easy purchase online fast delivery
Easy purchase online fast delivery
Job done
24 septembre 2026
Avis spontané
We purchased a PLANTCRAFT 4-Stroke…
We purchased a PLANTCRAFT 4-Stroke Tiller Cultivator less than a year ago, with warranty, trying to deal with Edisons customer service is a joke, we have been passed around to all different departments, been questioned from all of them, so ended up buy the part we needed ourselves, to find out more is wrong. Don't buy from Edisons it is not worth the headache with after sale support.
25 septembre 2026
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi David,
Thank you for sharing your feedback. We’re disappointed to hear that your experience has left you feeling this way.
We appreciate you bringing your concerns to our attention. We will contact you directly to discuss the matters you have raised and provide further assistance.
We’ll continue working with you directly to address your concerns.
Regards,
Mich
Edisons are A++++++++
I ordered it at lunchtime one day and it arrived the next morning and I don't live in Sydney but on the South Coast NSW near Nowra. Very impressed. Could not have been an easier transaction. Thanks Edisons! A×+++++
24 septembre 2026
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi Ca,
Thank you for the fantastic review!
We’re absolutely delighted to hear that your order arrived so quickly and that everything was smooth and easy from start to finish.
We truly appreciate your kind words and support of Edisons!
If you ever need any assistance in the future, please don’t hesitate to reach out. We’re always happy to help.
Kind regards,
Kylle
Social Media Team
recommended!!!
great pricing, very fast service in both purchase and delivery process. happy chappy..
22 septembre 2026
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi there Vince
Thank you so much for the fantastic 5-star review! We're thrilled to hear that you had such a seamless experience from start to finish and that the fast delivery put a smile on your face.
Being a "happy chappy" customer is the best compliment we could ask for! We look forward to serving you again soon.
Kind regards ,
Bianca
Social media Team
Buying process was so convenient
Buying process was so convenient. Delivery was quick.
22 septembre 2026
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi Goppo,
Thank you for taking the time to leave us such positive feedback.
It’s great to hear that the ordering process was easy and convenient, and that your purchase arrived quickly. A smooth experience from placing the order through to delivery is exactly what we aim for.
We really appreciate your support and hope you enjoy your purchase!
Regards,
Mich
There were no bolts in the box
Update-my fault didn't see email's in spam
There were no bolts in the box to put it together so we had to improvise just to get it under cover now they WONT answer my emails
I will change this to 5star when I hear back from them because the rest of the experience was excellent and the mower does the job for the price
Turns out they emailed me back immediately but unfortunately they were in spam
This is an awesome company 👏
It makes sense now as they were wonderful and so is the mower
🌟🌟🌟🌟🌟
Trustpilot contacted me and asked for more information that's how I thought to check spam
Thankyou Trustpilot and Edisons
2 septembre 2026
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi Serenity,
Thank you so much for coming back to update your review! We’re really glad you found our emails in the end, spam folders certainly have a way of causing confusion sometimes.
We really appreciate your patience while everything was being sorted out, especially with the missing bolts, and it’s great to hear that the mower is doing the job and that you’ve otherwise had such a positive experience with us.
Thank you again for the lovely update and the 5 stars. It genuinely means a lot to our team!
Regards,
Mich
Perfect experience
Perfect experience! Delivery of product and happy with item, also referred nephew who bought the same pool cleaner yesterday.
14 septembre 2026
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi Roland,
Thank you for your lovely review! We’re happy to hear you had a smooth experience with your delivery.
We also really appreciate you recommending us to your nephew. It means a lot to know you were happy enough to recommend the product to someone else!
Regards,
Kylle
Great speedy delivery well…
Great speedy delivery well communicated. Started first time after fuel and oil. The accessories are important to the hoses I might buy. Simple no frills pump ready to go.
12 septembre 2026
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi Jamie,
Thanks for taking the time to share such a detailed review. It’s great to hear the pump arrived quickly, the communication was clear, and, most importantly, it fired up first time once you added the fuel and oil.
We’re also pleased you found the accessories useful, especially when considering the hoses you may add down the track. We designed the pump to be straightforward and ready to work without unnecessary fuss, so your comment about it being a simple, no-frills pump really hits the mark.
We appreciate your support and hope it continues to serve you well!
Regards,
Mich
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi Leslie,
Thank you so much for taking the time to share your kind words! We’re genuinely thrilled to hear that you had such a positive experience with us. Our team puts a lot of care into making every interaction a great one, so knowing that our service made an impression truly means a lot.
We really appreciate your support.
Regards,
Mich
We ordered on the Thursday and received…
We ordered on the Thursday and received on Sunday morning. Website does say same or next day delivery. We are happy with the item and the service received.
30 août 2026
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi Vicki,
Thank you for sharing your experience!
We’re thrilled to hear the item arrived so quickly and, most importantly, that you’re happy with both the product and the service you received.
We really appreciate you choosing us and taking the time to let us know how everything went. We hope you enjoy your purchase!
Regards,
Mich
It was the first of many purchases for…
It was the first of many purchases for my daughter’s campervan I’m building. Bought a gecko 228lt fridge freezer which we paid an extra $200 delivery. Arrives in courier truck laying on its side for atleast 2.5hr drive from Dandenong to Geelong not tied down like rest of box’s. Take inside open up and it’s damaged. Edison’s offers $50 off as scratch’s and dints don’t effect function! (Laying on side does though) I said not good enough and was assured it’s gone to priority and not to worry. 2days go by I email again and am offered 150 off even though I paid 200 just on delivery?? Clueless organisation and I dealt with sales manager instead of complaints thinking he’d have half a brain!! Don’t waste your money time or breathe with EDISON’S!!
Update after rejecting 150 compensation and telling them to refund and collect fridge I received email telling me to be patient as it’s been hand to another area to review before it can be refunded or other? 3rd department this case has been sent to with no resolution. Consumer affairs told me to get all communications in writing as they will try pressur me into taking damaged goods. They won’t listen to me when I ask for refund3 times so far. I’ll have my new fridge from Harvey Norman before Edison’s picks up this dinted scratched brand new fridge! Want me to leave it laying down for your courier so he can slide it back on truck??
26 août 2026
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi Luke,
We understand your frustration, particularly given that the fridge was purchased for your daughter’s campervan project and that you were hoping to continue with your plans without delays.
We have reviewed the concerns you have raised, including the condition of the fridge on delivery, and the options discussed. Your case is currently being handled internally by our customer support team so that the circumstances and available resolution can be properly reviewed.
We appreciate that you have made your preferred outcome clear. We do want to ensure the matter is assessed fairly and that you receive a clear response rather than being given conflicting information.
We will continue working through this with you directly and provide a resolution.
Regards,
Mich
Product arrived
Product arrived, litterally the next day. Was expecting at least a week for bulky item. Quiet motor, does everything it says it does and a fraction of the price of others.
18 août 2026
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi Logan,
Thanks so much for taking the time to leave us a review! We’re really pleased to hear you’re happy with your purchase and that everything has worked out so well.
We truly appreciate your support and hope you get plenty of use out of it!
Regards,
Mich
2 x major mower failures as well as…
2 x major mower failures as well as deceptive behaviour selling me a battery mower that was discontinued and had no spares available so when battery died in a bit over 12 months I could not buy or have repaired the battery so now the $500 mower is unserviceable and hasn’t done much work. Edisons knew full well it was discontinued but purposefully neglected to advise me, had I known I could get no spares (battery mainly) I would not have purchased it. They then ignored my continued efforts to buy a battery in the hope I would give up - as they knew they had none. They should take it back and give me something else but gave me a $70 credit on another purchase (Weak Moment) - another mower that failed but actually did so on DAY 1. The effort to repackage and return is significant and time consuming - and i still have no mower - I hope no one has a similar experience.
31 juillet 2026
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi Craig,
Thank you for taking the time to share your feedback.
We're sorry to learn that your experience has not met your expectations. We understand you've raised concerns regarding your products and have been in contact with our Customer Support team.
Our records show that we have been working with you to assess the matters you've raised, including arranging the return of the current mower for inspection.
We are also continuing to review your separate concerns regarding your previous mower through the appropriate channels.
We remain committed to working with you to reach an appropriate resolution based on the outcome of our assessment. Please continue corresponding with us through your existing support case so we can assist you directly.
Regards,
Mich
Edison MX9500 conctete cutter is not worth purchasing, poor quality, waste of money
Writing
⭐☆☆☆☆ (1/5)
I would not recommend the Edison MX9500 concrete cutter.
The machine failed after very little use. It would only run properly in certain positions and repeatedly stalled during normal cutting, making it unreliable and not fit for its intended purpose.
The warranty process was disappointing. I provided videos and completed all the troubleshooting requested, but instead of resolving the issue, I felt the responsibility was placed back on me. The experience was time-consuming, frustrating, and left me without a satisfactory outcome.
If you're looking for a dependable concrete cutter backed by good customer service, my experience with the MX9500 was the opposite. Unfortunately, I cannot recommend either this product or the after-sales support.
2 juillet 2026
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi Mary,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience with both the MX9500 Concrete Cutter and our after-sales support did not meet your expectations.
We understand that it can be frustrating when an issue remains unresolved despite the time and effort invested throughout the assessment process. We appreciate your cooperation in providing the requested information to assist with our review.
We value all customer feedback as it helps us review and improve both our products and the service we provide. We'd welcome the opportunity to review your case further and discuss your concerns directly to see if there is anything more we can do to assist.
Regards,
Mich
After Sales Service non existent
I have been dealing with Darren regarding needing to repair a HSP500 MKII log splitter. Not able to use since 2020 just after warranty expired due to it leaking. Edison said it was out of warranty (by 2 weeks) so they wouldn't cover.
Finally got the courage to look at repairing recently. I have had a ram seal kit since 2020 no instructions on how to open the ram. Been emailing Darren since early July 2026 and he has sent me a video on how to replace the ram but nothing on how to repair or open it. I can't believe they dont have any information on how to open the ram. They don’t have any replacement parts available anymore. Even tried contacting Baumr-Ag no response. Edison is only interested in making sales not assist you when you need help in repairing a product bought from them.
Have now been forced to get a hydraulic specialist to look at. DO NOT BUY from this company if you expect help when you really need it.
14 juillet 2026
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi Mark,
Thank you for taking the time to share your feedback. We appreciate you bringing your concerns to our attention.
We've noted your review and can see that you've been corresponding with our support team regarding this matter. We're currently reviewing the details of your case and the communication to ensure we have a complete understanding of the situation.
We've also sent you an email with an update regarding your case and look forward to continuing to assist you.
Regards,
Mich
The Social Media Team
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi Christopher,
Thank you for taking the time to share your feedback!
We're delighted to hear that your order arrived promptly and that the product reached you in excellent condition. We know how important it is for your purchase to arrive quickly and exactly as expected, so it's wonderful to hear we delivered on both.
Your kind words mean a great deal to our team, and we truly appreciate your support. We hope you enjoy using your new purchase, and if you ever have any questions or need assistance in the future, we're always here to help.
Regards,
Mich
Happy customer
Good price, good product. Delivered on time, no complaints here.
13 juillet 2026
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi Andrew,
Thank you for your fantastic review!
We're so pleased to hear everything went smoothly, from getting great value to receiving your order on time. It's great to know the product met your expectations, and we really appreciate you taking the time to share your experience.
We truly appreciate your support and are glad we could provide a positive experience.
Regards,
Mich
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.