I ordered a single chair bed with a 3month delivery as the colour I wanted was not in stock. I was happy to wait 3 months, however 1 day before delivery I received a phone call to say that they did no... Voir plus
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Lisez les avis des autres
I ordered a The Mobility Scooter from EEEZA on the 26/3/2026. Paid $3499/99 . Received the Scooter 15/7/26. The Scooter arrived in a well constructed crate made from angle iron , covered with thick c... Voir plus
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Ordered a 4-1 pool table through amazon that was listed by them as a 3rd party seller, order accepted and then a day later cancelled by Eeezahome. Delivery was just down the road as well, probably 20... Voir plus
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I ordered the 5 tier natural wood shoe storage cabinet organizer. It arrived quickly. I didn't realize that it would be IKEA style in that I would have to build it but the instructions were easy to... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Eeeza is a full-service e-commerce platform designed to meet a wide range of lifestyle needs, offering everything from premium fitness equipment and table tennis tables to essential household items.
Coordonnées de contact
WHS C, Building 6, 161 Manchester Road Auburn NSW 2144, Australie
- (02) 7255 9868
- customerservice@eeezahome.com
- eeezahome.com
2,9
Moyen
72 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 86 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Eeezahome
Thank you! We hope you can enjoy your product. And we look forward to your next visit to our store or our website: www.eeezahome.com
So happy with the service,communication…
So happy with the service,communication and quality of my order. Will definitely shop there again.
25 mai 2026
Réponse de Eeezahome
We're glad to hear that you're satisfied with our customer service, we will continue to improve our customer service so that we can better serve you in the future.
We hope you can enjoy your product. And we look forward to your next visit to our store or our website: www.eeezahome.com
Réponse de Eeezahome
Thank you! We hope you can enjoy your product. And we look forward to your next visit to our store or our website: www.eeezahome.com
Réponse de Eeezahome
Dear Ola,
Thank you for choosing Eeeza Home and for taking the time to share your shopping experience with us.
Please contact us with your order number, we can provide you the installation video and instruction manual. We hope to do our best to help you and ensure your satisfaction with our products.
We are committed to providing honest, transparent, and responsible service, and we welcome direct communication with you.
Best Regards,
Eeeza Home
After-Sales Support Team
Serena bent over backwards to assist me…
Serena bent over backwards to assist me when I bought their Deluxe Mobility Scooter, there were many questions that she patiently answered. I am very happy with the quality of the scooter and the price was very, very competitive for such a quality item. Thank you Serena.
10 avril 2026
Avis spontané
Réponse de Eeezahome
We're glad to hear that you're satisfied with our customer service, we will keep improving our customer service so that we can better serve you in the future.
We hope you can enjoy your product. And we look forward to your next visit to our store or our website: www.eeezahome.com
Lack of Customer Service
I attempted to purchase a product through this website. On the site, it states 24/7 customer support and instant answers through its chat options- NO, it doesn’t offer this! I wanted to find out about a discount offer I was sent which was not working in checkout, which had no conditions attached, and when someone finally did respond, I was told there was a condition, then when I queried further, yet another condition. Then, no further response. Luckily, I read the other reviews here and decided not to purchase through this company because if this is the ‘customer service’ before I even buy, goodness knows what it would be if there was a problem with something I actually did buy!
16 avril 2026
Avis spontané
Réponse de Eeezahome
Dear Customer,
We sincerely apologize for the unpleasant experience during your communication with our team. This does not reflect the service standard we strive to provide. We highly value your experience.
Could you please provide a screenshot of the discount code so we can check exactly which discount it is? Once we confirmed, we’ll guide you on how to use and redeem it.
We are committed to providing honest, transparent, and responsible service, and we welcome direct communication with you.
Best Regards,
Eeeza Home
After-Sales Support Team
Fraud
Fraud, ads clearly stated includes chair, when chair not included, refused to be responsible, claimed I should have thought its too cheap.
Afterwards demanded me to deliver goods to their warehouse.
8 avril 2026
Avis spontané
Réponse de Eeezahome
Dear Molly,
Thank you for choosing Eeeza Home and for taking the time to share your shopping experience with us.
We sincerely apologize for the confusion and inconvenience caused by the product information displayed on our website. We never intend to mislead our customers, and we take your feedback very seriously.
We have already submitted the product page description, sizing details, and display content you mentioned to the relevant department for verification and improvement to prevent similar issues in the future.
I believe you selected the wrong combination when placing your order; you likely chose the SKU that includes only the table, rather than the SKU for the table-and-chair set.
Thank you for bringing this to our attention, and we sincerely apologize again for the unpleasant shopping experience.
Best Regards,
Eeeza Home
After-Sales Support Team
The quality of the product is terrible.
Disappointing quality - arrived damaged and unfinished.
I was really looking forward to this cat tree, but unfortunately, the quality was awful. During assembly, I noticed several significant issues:
• Cracked MDF pieces: Multiple structural panels made of MDF arrived with visible cracks right out of the box (as shown in the attached pictures).
• Horizontal splitting: One specific piece had a major crack running horizontally all the way across it, compromising its strength.
• Unfinished wood and splinters: The slats on the round piece at the bottom were completely unsanded and covered in sharp splinters, which is quite dangerous for a pet.
I attempted to start assembling it, but after seeing the extent of the damage and the splintered wood, I realised it was pointless to continue. Because it was completely unusable and unsafe for my cat, I ended up putting it straight into the rubbish bin. I cannot recommend this product and I wonder is this the type of products Eeezahome is selling?
6 mars 2026
Réponse de Eeezahome
Dear German,
Thank you for choosing Eeeza Home and for taking the time to share your shopping experience with us.
We are truly sorry that the product quality left you disappointment. This is absolutely not the experience we want our customers to have.
Regarding the quality issue you mentioned, we have reviewed the matter internally and will further improve our quality control.
We sincerely hope to resolve this for you properly. Please contact us with your order details, and we will arrange a replacement, refund, or reasonable compensation based on the situation.
Your feedback is extremely important to us and helps us continue improving. Please accept our sincere apologies once again.
Best Regards,
Eeeza Home
After-Sales Support Team
I liked the finished product (foldable…
I liked the finished product (foldable dining table with storgage area), but I must say the instructions on how to assemble were not very clear and it took a very long time to assemble. Instructions need to be a bit more understable, especially if you are not very good and assembling work. Other than that I am happy with the product. I would have rated higher apart from that.
11 avril 2026
Réponse de Eeezahome
Dear Customer,
Thank you for your feedback. We always value every customer review and would like to better understand the issue you experienced.
This folding dining table with storage space does take a bit of time to assemble due to its design and functionality. However, we have detailed installation videos and instruction manual for your reference. We are very happy that you are satisfied with our product. This table is indeed multifunctional, has large storage space, a beautiful appearance, and is very convenient to use.
Thank you for your feedback and for giving us the opportunity to improve.
Best Regards,
Eeeza Home
After-Sales Support Team
Mobility Scooter is GARBAGE
Bought a mobility scooter for my mum.
Arrived missing a bunch of parts to secure the front wheel and battery/wiring loom.
Went in circles with their garbage customer service for 2 months before having to submit a chargeback and report to consumer affairs.
10 décembre 2025
Avis spontané
Réponse de Eeezahome
Dear Adam,
Thank you for choosing Eeeza Home and for taking the time to share your shopping experience with us.
We are truly sorry that both the product quality and our service left you disappointment. Regarding the quality issue and the unpleasant after-sales communication you mentioned, we have reviewed the matter internally and will further improve both our quality control and customer service process.
Please allow me to clarify: After the issue arose, we immediately sent you the installation instructions to assist with the setup and asked which screws needed to be replaced, we also offered a partial refund as a gesture of apology, but you declined these options. Ultimately, we let you keep the mobility scooter and issued you a full refund.
Your feedback is extremely important to us and helps us continue improving. Please accept our sincere apologies once again.
Best Regards,
Eeeza Home
After-Sales Support Team
Ordered on Tuesday and arrived on…
Ordered on Tuesday and arrived on Thursday. That’s what I call service
25 mars 2026
Réponse de Eeezahome
We're glad to hear that you're satisfied with our delivery speed, we will continue to improve our customer service so that we can better serve you in the future.
Great communication and fast delivery
25 mars 2026
Réponse de Eeezahome
We're glad to hear that you're satisfied with our delivery speed, we will continue to improve our customer service so that we can serve you better in the future.
The product was totally unusable…
The product was totally unusable because it was falsely advertised as 37cm depth but was on reality only 30cm. Shoes don’t fit. Service was horrible. Bunting short of a full refund is fraud. Horrible experience.
25 mars 2026
Réponse de Eeezahome
Dear Customer,
Thank you for choosing Eeeza Home and for taking the time to share your shopping experience with us.
We are truly sorry that both the product quality and our service left you disappointment. This is absolutely not the experience we want our customers to have.
Regarding the quality issue and the unpleasant after-sales communication you mentioned, we have reviewed the matter internally and will further improve both our quality control and customer service process.
Allow me to clarify: the damage to your product occurred during the cabinet door assembly process and was not a product quality issue. However, in order to ensure you have a better shopping experience, we offered you a compensatory discount of up to 40%—a solution with which you expressed your satisfaction.
Your feedback is extremely important to us and helps us continue improving. Please accept our sincere apologies once again.
Best Regards,
Eeeza Home
After-Sales Support Team
The scooter was packed good and tight…
The scooter was packed good and tight with no scratches , well done.
25 mars 2026
Réponse de Eeezahome
Thanks for your kind word! We hope you can enjoy your product. And we look forward to your next visit to our store or our website: www.eeezahome.com
Réponse de Eeezahome
Thank you! We hope you can enjoy your product. And we look forward to your next visit to our store or our website: www.eeezahome.com
The Product I think is good.
The Product I think is good.
* These are my issues not resolved
1. No guidance on how the Speedo works or how I can turn it on , can only see a battery 🔋 level .
2. No detail on the Warranty I paid for & what I covers
3. No Catalogue on email or online to purchase spare parts eg. Tyres
4. No guidance on how to do repairs
5. No Referral programme as I have about 5 people that wish to buy however I’ve said I have issues just wait & see how they are resolved .
6. These electric ride on Vehicles can be registered in Qld with a form I’ve found out, no guidance or help
7. Any problem I’ve had has been met with a Closed door 🚪 & pass the buck solution rather than try this .
8. The Seller is not helpful & doesn’t know the product .
9. They sold me a product & warranty then wiped their hands of me.
10. Im happy with product need service to maintain it &support further sales .
11. I need a bolt for rear cushion part to secure , no help .
12. Please help
13. Just Rude & Unhelpful
14. One excuse - Chinese New Year
15. Another just sent me a useless you tube recording
16. Just no help at all
17. They say they can sell spare parts then don’t
18. How can you sell a product you have no clue about .
19. Margins are 100% after looking at alibaba , really disappointed.
20. City Co seem like they’re more helpful .
21. If you want me to refer I’m giving you a second chance , I shouldn’t
25 mars 2026
Réponse de Eeezahome
Dear KK,
Thank you for choosing Eeeza Home and for taking the time to share your shopping experience with us.
We are truly sorry that both the product quality and our service left you disappointment. This is absolutely not the experience we want our customers to have.
Regarding the quality issue and the unpleasant after-sales communication you mentioned, we have reviewed the matter internally and will further improve both our quality control and customer service process.
We sincerely hope to resolve this for you properly. Please contact us with your order details, and we will arrange a replacement, refund, or reasonable compensation based on the situation.
Your feedback is extremely important to us and helps us continue improving. Please accept our sincere apologies once again.
Best Regards,
Eeeza Home
After-Sales Support Team
Shocking customer scooter scooter nearly set on fire
Shocking customer service will not replace electrical scooter after the charger wires inside the scooter burnt and broke the scooter, fire risk no customer support they just ignore emails, next step is to go legal.
23 janvier 2026
Avis spontané
Réponse de Eeezahome
Dear Steve,
Thank you for choosing Eeeza Home and for taking the time to share your shopping experience with us.
We are truly sorry that both the product quality and our service left you disappointment. This is absolutely not the experience we want our customers to have.
Regarding the quality issue and the unpleasant after-sales communication you mentioned, we have reviewed the matter internally and will further improve both our quality control and customer service process.
We sincerely hope to resolve this for you properly. Please contact us with your order details, and we will arrange a replacement, refund, or reasonable compensation based on the situation.
Your feedback is extremely important to us and helps us continue improving. Please accept our sincere apologies once again.
Best Regards,
Eeeza Home
After-Sales Support Team
AVOID $3550 MISTAKE AND BUY SOMEWHERE ELSE
I am a home care provider and I have never experienced such unprofessional and negligent conduct from a supplier. We purchased a mobility scooter for $3,550 for a client who relies on this equipment for their basic quality of life.
When the unit failed and was taken for a warranty assessment on 26/03/2026, the communication completely stopped. I was promised an immediate update, yet days later, I was told a technician hadn't even looked at it. They effectively held both our money and our client's essential mobility equipment while providing zero solutions.
It was only when I began the formal process of lodging a complaint with NSW Fair Trading that a refund was suddenly issued. If you are a provider or a family looking for reliable medical equipment, stay far away from Eeeza Homes. They have shown a total disregard for the health and safety of the seniors they claim to support. Absolute failure of service and zero accountability.
30 mars 2026
Avis spontané
Réponse de Eeezahome
Dear David,
Thank you for choosing Eeeza Home and for taking the time to share your shopping experience with us.
We are truly sorry that both the product quality and our service left you disappointment. This is absolutely not the experience we want our customers to have.
When you reported an unusual noise coming from the electric mobility scooter, we immediately arranged for a technician go to your home to inspect the mobility scooter and adjust the brakes. Upon discovering additional minor issues, we took the mobility scooter back for further repairs—a process that typically takes 1-4 weeks. However, as you were unable to wait long time for repairs, we took immediate action and issued you a full refund.
Your feedback is extremely important to us and helps us continue improving. Please accept our sincere apologies once again.
Best Regards,
Eeeza Home
After-Sales Support Team
Delivery was as expected
Delivery was as expected, the E Scooter is exceptionally good. I live stability and seated ride position. Overall an excellent online experience.
8 mars 2026
Réponse de Eeezahome
We're glad to hear that you're satisfied with our delivery speed, we will keep improving our customer service so that we can serve you better in the future.
We hope you can enjoy your product. And we look forward to your next visit to our store or our website: www.eeezahome.com
Réponse de Eeezahome
Thank you! We hope you can enjoy your product. And we look forward to your next visit to our store or our website: www.eeezahome.com
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