Customer service makes this experience 5 out of 5. Dealt with a lady called Natalie that went the extra mile finding out everything we needed with a ventilation system and kept her awesome attitude... Voir plus
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I made my first ever purchase from eFans having found them to be one of only a few companies who had what I needed. Having worked in a service industry for over 30 years the one thing you remember mor... Voir plus
Absolutely first rate level of service and expertise. Geoff went completely 'above and beyond' in his efforts to get the complicated extraction system to work clearly he has years of experience in th... Voir plus
Great experience , usually use another retailer but with Efans quick response and help as our first choice was obsolete . we placed the order with no regrets. 400mm fan received , installed and will u... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We are the online store for ventilation & heating equipment. Free UK delivery, free expert advice and great deals on the best range of fans, air terminals & heat recovery units.
Coordonnées de contact
Royaume-Uni
- 0161 818 2050
- hello@efans.co.uk
- efans.co.uk
4,8
Excellent
340 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de eFans Direct
Great to hear everything arrived quickly and smoothly! We really appreciate your feedback and are always here if you need anything. :)
Best wishes,
Natalie
I think it's shocking how you charge…
I think it's shocking how you charge 25% of the cost of the item when you return it when it's not even come out of the box
8 août 2025
Avis spontané
Réponse de eFans Direct
Hi Paul. Thanks for your review.
We’re really sorry to hear you were unhappy with the return process. We did email you to check if you’d like a replacement unit, as that would have allowed us to waive the stocking charge for your order.
We’d love the chance to put this right for you, so please do get in touch with us directly at hello@efans.co.uk
Best wishes,
Natalie
Réponse de eFans Direct
Thanks for your review Dean! We’re so glad you’re happy with the fan, price, and speedy delivery.
Best wishes,
Natalie
Nice to deal with people who understand…
Nice to deal with people who understand the product and the requirements
19 août 2025
Avis spontané
Réponse de eFans Direct
Thanks for your review Bruce! We’re really glad our team could support you with the right product and advice.
Best wishes,
Kerry
I've always found you very efficient…
I've always found you very efficient and provide what is asked for in a timely manner.
5 août 2025
Avis spontané
Réponse de eFans Direct
Thanks so much for your kind words! It’s great to hear you’ve always had a smooth and timely experience with us.
Thanks,
Natalie
Good experience
Easy to order, paid for next day delivery which arrived on time as scheduled, overall good service and good product.
6 août 2025
Avis spontané
Réponse de eFans Direct
Thanks for your review! We’re so glad the order process was easy, delivery arrived as expected, and you’re happy with the product.
Best wishes,
Natalie
Great experience
Great experience , usually use another retailer but with Efans quick response and help as our first choice was obsolete . we placed the order with no regrets. 400mm fan received , installed and will use again thanks
22 juillet 2025
Réponse de eFans Direct
Thanks so much for your review Ian! We’re delighted we could help. It’s great to hear everything went smoothly as well.
Best wishes,
Nick
Réponse de eFans Direct
Thanks for your review Daniel! We’re really pleased you had a great experience. 😊
Best wishes,
Natalie
Absolutely first rate level of service…
Absolutely first rate level of service and expertise. Geoff went completely 'above and beyond' in his efforts to get the complicated extraction system to work clearly he has years of experience in this field. An absolute pleasure to deal with. - thank you.
30 mai 2025
Avis spontané
Called efans as my extractor fan failed…
Called efans as my extractor fan failed , superb knowledge and response got me a fan the next day , good price ,working better than the last one
Great company thankyou
20 mai 2025
Avis spontané
Réponse de eFans Direct
Thank you for such a wonderful review Ian! I’ll make sure Geoff sees your kind words — he’ll be happy with that one! 😊
Best wishes,
Natalie
Regular stockist
I have to change my MHV filters yearly and eFans stocks my make at a competitive price, so its a no brainer using this company. The ordering is easy and the filters arrived within two days.
29 avril 2025
Excellent service
Excellent service
Wasn’t sure which part to order, sent them through the spec of my fan and they sent me a link with the parts in my basket. Thank you so much, great service.
30 avril 2025
Great Service
eFans are a great company to use as they always deliver on time and great customer service.
3 avril 2025
Réponse de eFans Direct
Always a pleasure Milan! If we could rate our customers you'd get a 5 star too! 😊
Thanks
Natalie
Accurate information on a purchase item…
Accurate information on a purchase item and responsible delivery time
28 mars 2025
Quick accurate competitive and…
Quick accurate competitive and delivered on time excellent
20 mars 2025
Ordered through eFans Direct and the…
Ordered through eFans Direct and the process was straightforward. Delivery was quick, and installation went smoothly. The products I received seem fine, but it's too early to judge durability or the long-term results. Communication was helpful throughout, though there's room for improvement in overall service quality. Decent experience, but not extraordinary.
1 mars 2025
Avis spontané
Réponse de eFans Direct
Thanks for your honest review! We really appreciate your feedback and will take it on board as we continue to improve our service. We’re glad everything went smoothly with ordering and delivery, and we hope the products serve you well long-term.
Best wishes,
Natalie
Great service & responded timely to a…
Great service & responded timely to a query. Reasonable price also. Overall, very pleased.
4 mars 2025
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