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Evergreen Credit Union Avis 392

TrustScore 5 sur 5

4,8

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I received a e-mail informing me that my account may have been accessed and not by me. I called 207-221-5000 Extension 1311. I spoke with a young man named John who has the patience of a saint. He ex... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Have been with ECU for 35 years. I was also very fortunate to work there. Reached out to Sarah in mortgage department and she was absolutely wonderful. We closed on our refinance, took equity cash out... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

My account was hit with several scam charges, resulting in a negative balance and OD fees. Rebecca Lanefski stepped in and helped me get everything sorted out efficiently. She was incredibly pleasant,... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We had a great experience with Denise! She was very clear at explaining things, she made the whole transaction processes easy for us, and she always had a smile! We will certainly be back to see her f... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Institution financière
  2. Distributeur de billets
  3. Coopérative de crédit

À propos de Evergreen Credit Union

Écrit par l'entreprise

EGCU-Logo-Gradient-RGB-2

Evergreen CU is one of the largest credit unions in Maine, with over $640 million in assets and serving over 32,000 members throughout southern Maine. We proudly serve the banking needs of individuals, families and local businesses in Cumberland, York, Sagadahoc, Androscoggin, Oxford, and Lincoln counties.

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Serving Mainers Since 1951

Écrit par l'entreprise

Committed to Serving All of Southern Maine
With world-class service and products with you in mind, Evergreen is always committed to serving those who have made us who we are today: Mainers. From checking accounts to mortgages, and CDs to auto loans, we're growing with you.

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Evergreen Credit Union

Quick decisions, award-winning service, and a local team.

4,8

Excellent

TrustScore 5 sur 5

392 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

She was wonderful a true joy to speak…

She was wonderful a true joy to speak with and she answered my questions in a professional manner.

29 juin 2023
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Réponse de Evergreen Credit Union

Hi there,

Thank you for your feedback! If you have any other questions, reach out at (207) 221-5000, or visit your local branch.

Best,
Emma P.
Evergreen Credit Union

Noté 5 sur 5 étoiles

She was patient and informative

She was patient and informative. Very good at what she does.

29 juin 2023
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Réponse de Evergreen Credit Union

Hi Joe,

Thanks for leaving a review! We're glad you had a great experience with us.

Best,
Emma P.
Evergreen Credit Union

Noté 5 sur 5 étoiles

I’m new to Evergreen Credit Union

I’m new to Evergreen Credit Union, I could not be happier to be part of this wonderful financial institution!

20 juin 2023
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Réponse de Evergreen Credit Union

Hi Julie,

Welcome to Evergreen! Thank you for leaving a review.

Best,
Emma P.
Evergreen Credit Union

Noté 5 sur 5 étoiles

Problems Solved: I was experiencing some issues with…

I was experiencing some issues with your on online portal and so I went into the Windham office and Jennel Berry was amazing she figured out what the problem was and fixed it and had me out the door in no time.

16 juin 2023
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Réponse de Evergreen Credit Union

Hi Heather,

We're glad Jennel could help navigate Online Banking! We hope you continue to use it with ease in the future. Please stop by your local branch or call us if you have any other questions.

Best,
Emma P.
Evergreen Credit Union

Noté 5 sur 5 étoiles

CD question and quick help

Paul helped me with a question I had about CDs. Friendly and efficient. Very much appreciated!

14 juin 2023
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Réponse de Evergreen Credit Union

Hi Isaac,

We're glad Paul was able to answer your questions about CDs! We appreciate you leaving your experience with us. Please feel free to reach out if you have any more questions.

Best,
Emma P.
Evergreen Credit Union

Noté 5 sur 5 étoiles

EGCU Above and Beyond in Customer Service

Today I had one of the best customer service experiences ever at EGCU. It was found my debit card had been compromised and needed to be replaced. I went to the credit union on Broadway in South Portland and as I stood there waiting for a new card I had a great conversation with both the teller working on my issue and another who was waiting for customers. Both were so professional, courteous, and genuinely kind. Not because that's their job but because they sincerely cared and it was apparent. Later at home I had to make a call back to the CU due to an issue updating a site with recurring billing using the new card. I experienced exactly the same level of attention and caring. There came a point where I was so overwhelmed and moved by this I asked who to reach out to there so I could be sure they received my gratitude. I have been a loyal EGCU customer for over 20 years. If anyone asked me to recommend a place to do their banking EGCU is unmatched. When I dealt with staff today I wasn't being waited on at a business. I felt like I was part of a family. Kudos to Evergreen Credit Union for providing stellar customer service and showing just how much they care about their patrons!

13 juin 2023
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Réponse de Evergreen Credit Union

Hi Lisa,

This is such a great experience! Thank you so much for sharing with us. We're always happy to help.

Best,
Emma P.
Evergreen Credit Union

Noté 5 sur 5 étoiles

Chelsey was very helpful and clear

Chelsey was very helpful and clear. There where no surprises in regard to documents needed.
A very efficient process

2 juin 2023
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Réponse de Evergreen Credit Union

Hi there,

Our team loves Chelsey! Thank you for sharing your experience.

Best,
Emma P.
Evergreen Credit Union

Noté 5 sur 5 étoiles

As a first time loaner it was made very…

As a first time loaner it was made very easy and enjoyable.

9 juin 2023
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Réponse de Evergreen Credit Union

Hi Daniel,

We're so happy that our team made it easy and fun for you to get your first loan with us. Thanks for the review!

Best,
Emma P.
Evergreen Credit Union

Noté 5 sur 5 étoiles

great bank...errr credit union great people

I financed my new vehicle and had an amazingly easy experience. Isaiah made the process easy... thanks so much!!

2 juin 2023
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Réponse de Evergreen Credit Union

Hi there,

Thank you for leaving a review! We're so glad you had a great experience with Isaiah.

Best,
Emma P.
Evergreen Credit Union

Noté 5 sur 5 étoiles

Chealsy was amazing and very helpful

Chealsy was amazing and very helpful
Very happy with the whole experience

22 mai 2023
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Réponse de Evergreen Credit Union

Hi there,

Thank you so much for leaving a review! We'll make sure to tell Chelsey about your positive feedback.

Best,
Emma P.
Evergreen Credit Union

Noté 5 sur 5 étoiles

Chelsey was detailed and super…

Chelsey was detailed and super friendly! She made it a very easy experience. I’d definitely recommend Evergreen to anyone!

17 mai 2023
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Réponse de Evergreen Credit Union

Hi Colby,

We're so glad Chelsey was able to make your Evergreen experience a great one. Thanks for leaving a review!

Best,
Emma P.
Evergreen Credit Union

Noté 5 sur 5 étoiles

This was the most hassle free loan I…

This was the most hassle free loan I have ever taken out.
The staff had everything done with just a few phone calls. When I went in to sign the paperwork,I was in and out in just about 10 minutes. There staff is on there A game.

1 mai 2023
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Réponse de Evergreen Credit Union

Hi there,

Thank you so much for your review! We're glad our team was able to make your loan process easy for you.

Best,
Emma P.
Evergreen Credit Union

Noté 5 sur 5 étoiles

I stopped in to update my address and…

I stopped in to update my address and ended up getting a low rate credit card and my car loan was transferred to Evergreen so I am saving $25 a month on my car payment! Thank you Chelsea!
Kelly P.

24 avril 2023
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Réponse de Evergreen Credit Union

Hi Kelly,

Congratulations on your monthly savings! We're always here to help. Thanks for sharing your experience with us!

Best,
Emma P.
Evergreen Credit Union

Noté 5 sur 5 étoiles
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Réponse de Evergreen Credit Union

Good afternoon,

We're glad our team was able to help you quickly and efficiently. Thanks for leaving a review!

Best,
Emma P.
Evergreen Credit Union

Noté 5 sur 5 étoiles

My husband and I were able to open the…

My husband and I were able to open the required account and have our loan processed in a timely manner.

1 mai 2023
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Réponse de Evergreen Credit Union

Hi Karen,

Thanks for sharing your experience! We're glad our team was able to help you and your husband quickly.

Best,
Emma P.
Evergreen Credit Union

Noté 5 sur 5 étoiles

Friendly, helpful, professional and efficient service.

Applied and closed on a loan and opened two accounts in a timely manner. Easy, helpful, friendly and professional made this a great experience.

21 avril 2023
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Réponse de Evergreen Credit Union

Good afternoon,

We're glad our team was able to help you with your loans and accounts!

Best,
Emma P.
Evergreen Credit Union

Noté 5 sur 5 étoiles

Simple & Quick Loan!

Our loan officer, Chelsey was awesome! She was always responsive and kept us in the loop every step of the way. She made the process simple and stress free. Thank you, Chelsey and Evergreen!

19 avril 2023
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Réponse de Evergreen Credit Union

Hi Arian,

Thank you for your kind review! We're happy that Chelsey was able to assist you.

Best,
Emma P.
Evergreen Credit Union

Noté 5 sur 5 étoiles

Evergreen

The customer representative was very helpful with our questions and the process of opening up our accounts and credit cards. The facility was cheerful and staff also friendly. We felt confident with our decision making the move to this credit union.

3 avril 2023
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Réponse de Evergreen Credit Union

Good Afternoon,

Thank you for your review. We are always grateful for your support and kind words. If there is anything we can do, never hesitate to reach out to us.

Regards,
Paul L
Evergreen Credit Union

Noté 5 sur 5 étoiles

Heidi was extremely helpful through the…

Heidi was extremely helpful through the process with me being in a tough time crunch. She made everything run as smoothly as possible for my situation and I am incredibly grateful. Thanks Heidi!

10 avril 2023
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Réponse de Evergreen Credit Union

Good Afternoon MIchael

Thank you for your review. We are glad that Heidi was able to help. Please keep us posted if we can help you in any other way.

Regards,
Paul L
Evergreen Credit Union

Noté 5 sur 5 étoiles

I applied for a small personal loan…

I applied for a small personal loan with Chelsey Cargen at the South Portland branch. Chelsey made the approval process very easy and communicated important updates and details in a timely manner.
I already have a checking, savings and sun select credit card with EGCU and am grateful to be building my credit and savings with a great institution.
Thank you!

7 avril 2023
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Réponse de Evergreen Credit Union

Good Afternoon Mandi

Thank you for your message and review.

We are happy that Chelsey was able to assist you. If there is anything else she or any of us can do, please reach out to us at 27-221-5000.

Regards,
Paul L
Evergreen Credit Union

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