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Evergreen Credit Union Avis 392

TrustScore 5 sur 5

4,8

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I received a e-mail informing me that my account may have been accessed and not by me. I called 207-221-5000 Extension 1311. I spoke with a young man named John who has the patience of a saint. He ex... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Have been with ECU for 35 years. I was also very fortunate to work there. Reached out to Sarah in mortgage department and she was absolutely wonderful. We closed on our refinance, took equity cash out... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

My account was hit with several scam charges, resulting in a negative balance and OD fees. Rebecca Lanefski stepped in and helped me get everything sorted out efficiently. She was incredibly pleasant,... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We had a great experience with Denise! She was very clear at explaining things, she made the whole transaction processes easy for us, and she always had a smile! We will certainly be back to see her f... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Institution financière
  2. Distributeur de billets
  3. Coopérative de crédit

À propos de Evergreen Credit Union

Écrit par l'entreprise

EGCU-Logo-Gradient-RGB-2

Evergreen CU is one of the largest credit unions in Maine, with over $640 million in assets and serving over 32,000 members throughout southern Maine. We proudly serve the banking needs of individuals, families and local businesses in Cumberland, York, Sagadahoc, Androscoggin, Oxford, and Lincoln counties.

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Serving Mainers Since 1951

Écrit par l'entreprise

Committed to Serving All of Southern Maine
With world-class service and products with you in mind, Evergreen is always committed to serving those who have made us who we are today: Mainers. From checking accounts to mortgages, and CDs to auto loans, we're growing with you.

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Evergreen Credit Union

Quick decisions, award-winning service, and a local team.

4,8

Excellent

TrustScore 5 sur 5

392 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Disappointed

I was very disappointed to be denied a credit card from Evergreen. We successfully paid our boat loan with them and were looking for a good credit card to transfer a higher interest one.
We are homeowners with no mortgage who have been with Evergreen for 5 years. Maybe it's because we are retired?

18 juillet 2024
Avis spontané
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Réponse de Evergreen Credit Union

Hi Marian,

We understand how frustrating it can be to be denied for lending opportunities. It is never our intention to deny you from a card or loan. We are happy to work with you to make sure that next time you apply for a credit card with us that there is a very high chance you will be approved.

If you have any questions about the card approval process, we encourage you to speak with an Evergreen team member at your nearest branch.

Best,
Emma
Evergreen CU

Noté 5 sur 5 étoiles

Quick and efficient.

Quick and efficient.

15 juillet 2024
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Réponse de Evergreen Credit Union

That is what we strive for. Thank you for leaving a review with us!

Noté 5 sur 5 étoiles

Amazing Team at Evergreen

I just wanted to thank the Evergreen Team again for all they did to assist my husband and I in securing an auto loan. We definitely were not the easiest people to work with our constant questions but their quick, efficient, and friendly attitudes made us feel at ease and comfortable throughout the entire process. I was able to pick up my car the same day after receiving excellent service at the South Portland location even coming in with only a few minutes until close. Im so grateful to have Evergreen, and proud to have them as our trusted credit union!

9 juillet 2024
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Réponse de Evergreen Credit Union

Hi Ashleigh,

It was our pleasure to serve you and your husband! We're happy to hear your auto loan process went successfully. Thank you for sharing your experience!

Best,
Emma
Evergreen CU

Noté 5 sur 5 étoiles

Great customer service

My wife and I are buying are house and something appeared on my credit report which was no longer my affiliation. Rebecca was very helpful and fast in getting a letter out to me to clear things up.
Buying a house is pretty stressful and when odd things pop up its great to know ECU and people like Rebecca are your corner to take quick action.

THANK YOU REBECCA!

2 juillet 2024
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Réponse de Evergreen Credit Union

Thank you for reaching out to us to help with your credit report. We're happy to hear Rebecca answered your questions and helped you in the best way possible!

Best,
Emma
Evergreen CU

Noté 5 sur 5 étoiles

Evergreen Credit Union was amazing to…

Evergreen Credit Union was amazing to work with. Sarah Hutchins, our Mortgage Loan Originator, went above and beyond in guiding us through the loan process. There were many calls accommodating after work hours, which I was grateful for. Thank you Sarah for helping us with closing on our forever home!
Sherry

2 juillet 2024
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Réponse de Evergreen Credit Union

We're happy Sarah was able to help you, Sherry! Thank you for choosing us for your loan.

Best,
Emma
Evergreen CU

Noté 5 sur 5 étoiles

My experience is great

My experience is great, evergreen credit union are the best ever

28 juin 2024
Avis spontané
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Réponse de Evergreen Credit Union

That's what we like to hear! Thank you for the kind words, Bassy.

Best,
Emma
Evergreen CU

Noté 5 sur 5 étoiles

Easy and pleasant to deal with

Easy and pleasant to deal with, understanding and helpful

10 juin 2024
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Réponse de Evergreen Credit Union

Thank you very much, Anne! We're happy to help.

Best,
Emma
Evergreen CU

Noté 5 sur 5 étoiles

I requested bank statements and the…

I requested bank statements and the request was fulfilled within 15 minutes. Great customer service!

The only feedback I would provide is having a place online to view the statements in PDF format so customers could download them without having to request them in the future. This would remove the extra step of requesting them.

18 juin 2024
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Réponse de Evergreen Credit Union

Hi Noel,

Thank you very much for your feedback and your review! We appreciate the kind words.

You can download your statements as PDFs anytime through our Online Banking services. On your desktop computer, visit egcu.org and log into Online Banking. Once you are logged in, click the "Other Services" menu, then click "eDocuments". From there, you can export any monthly statement as a PDF.

If you ever have any questions, our Member Experience Center is happy to help by calling (207) 221-5000. Of course, if you would like to visit your nearest Evergreen location, our teams are ready to assist.

Thanks again for your review,
Emma
Evergreen CU

Noté 5 sur 5 étoiles

Great experience

I had multiple scam charges ending in a negative balance with OD charges and I worked with Rebecca Lanefski and we were able to resolve all my account issues quickly and she was very delightful, knowledgeable, and easy to work with. Thank you Rebecca and thank you evergreen for your support!!!!

18 juin 2024
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Réponse de Evergreen Credit Union

We're happy Rebecca could help you, Matthew! Thanks for sharing your experience.

Best,
Emma
Evergreen CU

Noté 5 sur 5 étoiles

All my questions were answered in a…

All my questions were answered in a timely manner and customer service was awesome.

Thank you

7 juin 2024
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Réponse de Evergreen Credit Union

We're always happy to help, Terrie. Thank you for your review!

Best,
Emma
Evergreen CU

Noté 5 sur 5 étoiles

Rebecca did a wonderful job

Rebecca did a wonderful job! My problem was handled quickly, friendly, and with professionalism. Always love working with the folks at Evergreen.

31 mai 2024
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Réponse de Evergreen Credit Union

Thank you for sharing your experience with Rebecca, Dan! We appreciate your review.

Best,
Emma
Evergreen CU

Noté 5 sur 5 étoiles

The whole experience was very smooth

The whole experience was very smooth. Al my questions were immediately answered. Very professional and efficient.

28 mai 2024
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Réponse de Evergreen Credit Union

That's great to hear! Thank you for leaving a review with us.

Best,
Evergreen CU

Noté 5 sur 5 étoiles

Best Ever Banking Experience

Casey has been amazing to work with. I have been waiting for a vehicle to arrive for months and through the entire process, Casey has been informative, responsive and friendly. I am a first time customer and I am so impressed. When I told the finance department at the dealership our rate, they said they wouldn’t even try to match it because they couldn’t get close. My husband is a veteran and we really appreciate the rate discount. It’s an incredible thing to do. Thank you for being the bright side of buying a car.

23 mai 2024
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Réponse de Evergreen Credit Union

Hi Lindsay,

We're glad Casey helped you in so many ways! Thank you for sharing your experience with us.

Best,
Emma
Evergreen CU

Noté 5 sur 5 étoiles

Sarah did a great job helping me with…

Sarah did a great job helping me with my questions today! I appreciate it very much!
Thank you
Tara

22 mai 2024
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Réponse de Evergreen Credit Union

Hi Sarah,

We're glad to hear Sarah was able to ease your mind! Thank you for leaving a review.

Best,
Emma
Evergreen CU

Noté 5 sur 5 étoiles

Your Customer Service is great!

Your Customer Service is simply the best at answering my questions. I appreciate how awesome Evergreen has been!

14 mai 2024
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Réponse de Evergreen Credit Union

Hi Mike,

Thank you for letting us know! We're happy to help answer your questions.

Best,
Emma
Evergreen CU

Noté 5 sur 5 étoiles

Some of the most help and friends…

Some of the most help and friends people I know easy to find and allways smiling to see U and good to know what I was doing

11 mai 2024
Avis spontané
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Réponse de Evergreen Credit Union

Thank you for sharing your experience, Natalie! We're happy to help!

Best,
Emma
Evergreen CU

Noté 5 sur 5 étoiles

Exceptional Service From Entering to Exiting!

We wanted to extend our gratitude to the exceptional team that works at the Riverside Evergreen Credit Union branch. The atmosphere promoted at ECU is inviting, friendly, professional, efficient, and caring. Whether you are making a deposit, lost your debit card, or are taking out a loan... you will be taken care of by this incredibly accommodating and lovely team.

Thank you for the many years of exceptional service!

10 mai 2024
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Réponse de Evergreen Credit Union

Thank you, Noyes Family! We're always happy to help.

Best,
Emma
Evergreen CU

Noté 5 sur 5 étoiles

I was anxious when I called egcu.org on…

I was anxious when I called egcu.org on Monday March 30, 2024. I spoke with Sara Adams and an IT person (Paul?). Sara is an asset to the establishment, helpful and knowledgeable. I want this commendation to be part of her permanent personnel record and for her to be recognized for her fast, courteous service! Thank you Sara.
Linda A. McCann

1 mai 2024
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Réponse de Evergreen Credit Union

Hi Linda,

Thank you very much for sharing your experience with us, and highlighting Sarah and Paul! We're glad they were able to give you peace of mind.

All the best,
Emma
Evergreen CU

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