Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 4 sur 5 étoiles

Package came earlier than expected. It was in a padded envelope. The product was in good condition but the box it was in seems to have been crushed a little which I wasn’t fond of. Though I received t... Voir plus

Noté 5 sur 5 étoiles

EIO's customer service is well-trained and polite. My questions were answered thoroughly and to my satisfaction. I will definitely return to purchase more items from this website. The orders were d... Voir plus

Noté 5 sur 5 étoiles

Great Customer Service! I have been doing business with EIO for years now and I always come back and do business with them each year! They are very honest, and easy to talk to - a special shout out... Voir plus

Noté 1 sur 5 étoiles

Your policy lists shipping within 2 days. I had to send an email inquiry, which was not responded too directly. The next day I received an email it was shipping. It took 5 business days to ship.... Voir plus

À propos de l'entreprise

  1. Fournisseur d'équipement

Écrit par l'entreprise

Please contact us prior to leaving a negative review. We would prefer working with you to resolve your issue. You may call us at 310-533-5150 between 930AM - 5PM PST or you may email us at support@eio.com. We typically respond to all emails within 24-48 hours.


Coordonnées de contact

3,5

Moyen

TrustScore 3.5 sur 5

715 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

N'a pas répondu aux avis négatifs

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

3,5

Tous les avis

(715)

36 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Great business that continues to improve

I have made many purchases from this company and have yet to have any issues. They have very competitive prices and free shipping which has made for great experience. They have also lately gotten much better and more proactive about any sort of delays or issues that may arise with an order.

2 juin 2023
Noté 1 sur 5 étoiles

Misleading photo

Misleading photo. Showed two players only got one.

1 juin 2023
Logo de EIO

Réponse de EIO

This review is 100% demonstrably false and therefore defamatory (though TP refuses to remove a false review), the listing shows only one individual pliers, not "players" and not more than one.

Customer is now trying to strong arm us into sending a free item that was never offered in the listing, aka feedback extortion. How this is allowed on this platform is hard to understand.

You can see the listing for yourself here: https://eio-com.myshopify.com/products/stahlwille-74152001-11069-piston-ring-pliers-size-1-50-100-mm?_pos=1&_sid=2777969ee&_ss=r

Noté 4 sur 5 étoiles

Worth the wait.

Great rock hammer in perfect condition. Price and free shipping is hard to match. It took longer than expected with no explanation as others have mentioned but now that I know what to expect it will be five stars next time. Thanks.

31 mai 2023
Noté 5 sur 5 étoiles

EIO is my goto

great prices, great communication, and free shipping offered. Lots of specialty tools from quality manufacturers worldwide.

31 mai 2023
Noté 1 sur 5 étoiles

International buyers should be aware.

International buyers should be aware.
I buy conformal coating from eio.com. However, it was "disposed of" by USPS. I asked them to follow up with the USPS. They reply that it should be me who asks the USPS. Ok
I ask them to inquire with USPS so the reimbursement process can be started. Since only U.S. senders could inquire. They reply, "It should be me.

It's kind of frustrating since they have a statement on their website, as per below.

"My order was tampered with, damaged, or lost while in transit. What can I do?"

"If your order was tampered with or damaged while in transit, please contact us within 3 business days of delivery. If your order was lost while in transit, please contact us within 7 business days of not receiving your order"

kind of no help at all. If the package I got has   problem at my border, I don't mind handling it myself since I can easily contact the costume office or the post office.

23 mai 2023
Avis spontané
Noté 1 sur 5 étoiles

Bought a screwdriver set via…

Bought a screwdriver set via Walmart.com. The advertised price was terrific. When I went to pay for it, the price doubled. Shipment was delayed by 2-3 weeks. When I got it, it was the wrong item. There was an issue with a listing/database. When I contacted EIO, the guy on the line wouldn't honor the advertised cost (Walmart told me the 3rd party sets the price and they have no control) and EIO said I'd have to return the item via Walmart.com. I paid the advertised price and then some. The guy at EIO told me I was trying to rip them off and that I thought I was "entitled" and they wouldn't take the hit ($20) and would not let me talk to anyone else there. Sorry, this is unacceptable.

Note: EIO is the 3rd party seller that listed on Walmart.com.

20 mai 2023
Logo de EIO

Réponse de EIO

This customer bought something from Walmart.com, not EIO.com, this review should be removed. The customer's experience is 100% related to his purchase and shopping experience on Walmart.com, not EIO.com. The reviews on this Trust Pilot profile are ONLY for EIO.com, NOT purchases on other sites like Walmart, eBay or Amazon. The review should be removed as it should have been left for Walmart's Trust Pilot page, not EIO. We requested this to be removed but the robots and check boxes didn't allow us to provide proof this review was for walmart, not us and thus now our score is not accurate.

L’expérience Trustpilot

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Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

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