Elavon UK Avis 

Since changing bank account, I have spent the whole year from February to October trying to get Elavon to set up a direct debit for my fees for one of my merchant accounts with them. They have not done so, even though the other account is set up. I have even made a complaint and had to switch to paying manually. Now they are ignoring the payments I have made and are saying I have an outstanding balance, which was in fact paid before it was due. I have wasted so much time on them, I cannot believe how bad their service has been for something so simple

Elavon have been very helpful and offered us a good rate for renewal. Their communication is always effective either by phone or by email.

I ordered my swift card replacement through Opayo Evalon and they genuinely just took my money without even registering my order!!! I had to wait double the amount of time to recieve my order because I had to contact TfWM that my money was taken but my order was not put in. Don't use Evalon! Extremely unreliable.

My call was answered promptly and directed to the right department quickly. I had a number of queries that were all handled with good communication and efficiency. Bradley was immensely patient with me, nothing felt like too much trouble.

I would highly recommend Elavon Customer Service.

Considerate Support Team assistance from your Team member

I was working on a Sunday trying to finalise my VAT return for the quarter. I realised that I hadn't received two Invoices from Elavon. I therefore emailed asking for copies expecting to receive them in a couple of days. To my surprise Darren replied immediately and forwarded the missing Invoices. Amazing service!

Amir was clearly very knowledgeable and patient and dealt with my query in one call

Friendly voice and able to help straight away.

Superb! The help that Tim gave me was invaluable. I'd spent a couple of hours trying to solve a website ecommerce problem last night but Tim solved it in just 10 minutes today! I cant thank him enough.

I submitted a query via the portal yesterday afternoon which was promptly answered and completed by a reply email today.
A very successful experience

Really helpful and got me back into our account with ease.

The agent on the phone was very helpful and talked me through exactly what I needed to do!

Daniel was very helpful and patient with me, while I setup the account! thank you!

Rang Opayo Support as we had an issue in the application where our embedded payment page had stopped working on 02/10/25 and we could not take card payments in the contact centre. Support call answered promptly by Ross. Ross was able to inform us that Opayo was having an issue with 3rd party URLs and that was the cause of our problem. The estimate was ~2 hours to fix. Ross took my number and email address to inform me of progress on the fix. Within 2 hours I received an email informing me that the issue was resolved. We could then successfully take card payments again. Very impressed with the level of support received and the efficient, reassuring manner in which the issue was dealt with.

I've used Elavon for many years now and have never had a problem.

Very professional and certainly gives one a sense of security for online payments. Only by virtue of my business being acquired recently, I would have remained with them for the duration.

The gentleman listened to my issues and took the time to get to the problem and rectified it. He was very knowledgeable on on the companies product .

Simon walked me through the process to set up Pay By Link.
He made it so simple and quick we had it up and running within a few minutes.
Fantastic help.
10 out of 10.
Rob