Elavon UK Avis 

Great support from Andem today, resolved in under 5 mins

I wanted to take a minute to say a huge thankyou to Lorna Yates, she went out of her way to help me with an issue and i really appreciated it. Thank you Lorna

They all scammers don’t use Elavon dont use take payments. First month they’re good eftre they charge you more and more, plus when you close with them they charge you lots of money

Great customer service and resolved problem v.quickly.

The person I spoke to was helpful and understood the issue-Alicja Pawlikowska- here was excellent service

The problem was that the letter remediation was not received by us and only knew there was an issue when we received an email- there should have been a phone call

I had an issue logging into my account. Tim quickly identified my issue and was able to rectify very easily

Once through to the correct person my problem was dealt with quickly and speedily.

Daniel was super helpful and sorted the issue quickly and effectively. Great service.

Excellent experience, all questions answered quickly and efficiently. Very pleased.

Amir showed great patience and customer service to get my issue resolved. Thank you.

excellent service from a very knowledgeable member of your team

I’ve sold my business on October I’ve returned in the card machine to yourself. I’ve spoken to somebody more than one time… for some reason the same person his name Evan answering my phone.. he doesn’t wanna help me.. every 10 minute he goes quiet and come back yes I am still here. Or what I need to leave me alone stop send me emails regarding the payment that I’ve paid you already and I’ve sold my business already and I’m not with you. The most disgusting company to deal with. i’ve sold my business. In October… so just leave me alone stop sending me bills…

On the face of it they were great. I'd been with worldpay for 13 years but using a sagepay terminal, sagepay got taken over by Elavon 6 years ago and then last year i got a call from elavon asking if i wanted to move my merchant account over to them.

They had all my info, could see what id been doing with sagepay and worldpay and the salesman was great, everything transferred across seamlessly last June.

Then just before Christmas the emailed me and said they were shutting the account with immediate affect. Any sales I took from that day forwards they would hold the money for up to 120 days! And the reason? "falling outside our risk appetite, specifically because of refund ratio exceeding the 1% threshold permitted by Elavon"

I'm extremely annoyed for a number of reasons, firstly because they already had access to my trading history for 5 years + before the approached me so were fully aware of the nature of my industry, which by the way is Watersports Clothing and Accessories so the majority of items are wetsuits, clothing and footwear, so have to fit well and hence we get returns.

Secondly, this 1% refund rate was never brought to my attention when the pitch was offers. I have since queried it and apparently my return rate has "an overall average close to 5%"

Google return rates for clothing retailer... "The average return rate for online clothing retailers is high, generally ranging from 20% to over 30%. "

Luckily I had an alternative payment option available on the site or they would have put my business under holding funds for "Please be advised that any amounts held on reserve will be held in secure account for minimum of 120 days"

Avoid and read the small print!

I had an issue with MFA and was not able to access, over the phone i tried to get support and spoke to Andem who guide me through and it was sorted.

Thanks Andem for your help.

Up to this moment, we still have not received a response to our email. Five days have passed since our last exchange, and we still need support but have been unable to obtain your assistance.

As a new customer and unsure of the system in question, I found the instructions from the representative to be clear, resulting in a quick solution.

The agent who helped me was very helpful
The problem that happened was very inconvenient though and not easy to resolve but finally got sorted