Electra-Zoom Limited Avis 

90
•
TrustScore 4.5 sur 5

4,6

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

We bought a ex demo hover board and it arrived nearly perfect. The description didn't do it justice. Boxed with all instructions, charger and included a warranty. Postage was super quick next day w... Voir plus

Noté 5 sur 5 étoiles

Bought my Inokim Oxo from EZ. They have, without fail, always helped out for spare parts - either caps or the strap band for the scooter. Always informative and extremely efficient when speaking with... Voir plus

Noté 5 sur 5 étoiles

I had originally bought a Xiaomi 1S last year, when I took it out of the attic after the holidays, the battery had melted through the bottom. Wrote to Electra-Zoom via Messenger and they quickly respo... Voir plus

Noté 5 sur 5 étoiles

Everything about my experience was great. The e-scooter we bought from Electra-Zoom was priced lower than on every other site. The purchasing process was simple, the communication was impeccable, and... Voir plus

À propos de l'entreprise

  1. Magasin de vélos
  2. aussi dans
  3. Atelier de réparation de trottinettes

Écrit par l'entreprise

We are one of the UK's leading Electric Scooter retailers. Offering the lowest prices, with the highest quality.


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

90 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,6

Tous les avis

(90)

14 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

I bought 3 electric scooters from them…

I bought 3 electric scooters from them and all of them didn’t last long! I don’t know from where they ship them to the UK but most of them didn’t worth the money ! My last scooter had to be repaired by them 3 times for 1 year since I bought it and when I requested them to repair it for a 4th time, their stupid technical team didn’t pick up my scooter and wanted to charge me extra to pick it up again because the mistake was their not mine 🤦‍♂️ ! Absolutely avoid this company! It doesn’t worth any money!

16 mars 2024
Avis spontané
Logo de Electra-Zoom Limited

Réponse de Electra-Zoom Limited

Hi Ivan,

You have bought a few scooter from us. All of which have abused and not looked after. We had previously, in the past provided repairs under warranty, despite the fact the scooters had been 'trashed', this was done out of goodwill by us.

On your current scooter the warranty was for 1 year, which came to an end in February 2024.

On Friday 12th July a collection was agreed and booked in for Monday 15th July. You were advised that someone will need to be there at the time of collection, which can take place anytime between 9am-5pm.

On Monday mid-morning you sent us an email stating you will not be in, despite telling us you would be, and left the scooter outside to collect.

This was too late for the courier to action, by this point the driver was already on his route with in-excess of 100 collections and deliveries to make over the course of the day.

Had we been notified in sufficient time we could have looked to action this with the courier.

It was made clear there is a cost for missed collections, as this is time wasted by the courier.

Noté 5 sur 5 étoiles

Quick and efficient

Quick and efficient. They sorted out a wrong part immediately, so the scooter was back up and running in no time.

5 décembre 2023
Noté 1 sur 5 étoiles

Very frustrating

Bought this for my 9 year old son in June, Within 3 weeks the screen had broken off i emailed them and they sent a replacement 1 which has also fallen off. Then a week or so later 2 screws had fallen off from the handle bars making the hamdle bars quiet loose . Then my son had a really nasty fall on it and the scooter turned all the way around and the wires have snapped now the scooter is completely broken. I have emailed the company regarding this and still waiting on a reply. Very frustrating.

5 juin 2023
Logo de Electra-Zoom Limited

Réponse de Electra-Zoom Limited

Good morning,

We are sorry to hear about your issue. When you originally reported the screen cover had come off we sent a new one out ASAP.

We then had no further contact from yourself reporting any other issues. From the pictures you have now sent the screen has snapped off due to an impact, not fallen off as reported.

On the email sent to us you stated 2 screws had come out of the handle bars. Yet you contained to use the scooter, again no issues were reported to us.

You have now informed us that the scoter has been crashed.

Had we been aware of the issues this could have been looked at before your son crashed the scooter.

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus