Chris Porquez from Electricity Monster was a delight to chat with over the comparison of energy plans across the retailers. Not only was he informative, but so open to questions & ensuring we had... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Ms. Joe Louis was incredibly helpful and explained the topic perfectly. She broke everything down in a clear and easy-to-understand way, making even the complicated parts simple. Her patience, knowle... Voir plus
L'entreprise a répondu
Amazing service from Louise at Electricity monster! Louise was absolutely fantastic to deal with friendly, knowledgeable, and super efficient. Helped us lock in the best possible rate for both our ele... Voir plus
L'entreprise a répondu
Arvin D. was very helpful in providing me much needed information on how I could transfer the electricity account ownership to my name. Arvin also informed me on discounts I could avail. This company... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur d'énergie
- aussi dans
- Compagnie gazière
- Entreprise d'équipements collectifs ménagers
- Fournisseur d'accès Internet
- Fournisseur d'électricité
- Site de comparaison de prix
Écrit par l'entreprise
Electricity Monster provides a free comparison service for consumers looking for a better deal on electricity and gas and do free electricity connections for you. Many people don't realise that they can choose their power companies in deregulated areas of Australia. If you can choose your energy company then it also pays to compare electricity and gas rates.
Coordonnées de contact
Top level, 99 Creek Street, 4000, Brisbane, Australie
- 1300232848
- residential@electricitymonster.com.au
- electricitymonster.com.au
4,8
Excellent
4 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 25 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Good customer service
Good customer service, properly explained conditions, no pushing and very courteous sales representative .
7 novembre 2025
Réponse de Electricity Monster
Hi Benjamin,
We're so happy to have you as a customer! We're delighted we could find you a plan that puts more money back in your pocket. Thank you for your support!
Its a great agent the explanation is…
Its a great agent the explanation is clear .. good customer service and understandable.. his name is Christ thank you
7 novembre 2025
Avis spontané
Réponse de Electricity Monster
Hi Marian,
It's our pleasure! We're so happy we could help you navigate the energy market and come out on top. Thanks for your wonderful review!
Louise was awesome and very helpful to…
Louise was awesome and very helpful to deal with. It was great success!!!!
7 novembre 2025
Avis spontané
Réponse de Electricity Monster
Hi Stacey,
We're electrified to hear this! Our team is dedicated to making saving money a breeze. Thank you for your 5-star rating and kind words!
Cathy was very helpful
27 octobre 2025
Réponse de Electricity Monster
Hello,
What a brilliant result! We're so happy we could find you a win against high prices. Thank you for this lovely 5-star review!
"I recently had a consultation with Jen…
"I recently had a consultation with Jen from Electricity Monster, and I couldn't be more impressed. She was clear, concise, and tremendously helpful. Jen made sure I understood all my options and walked me through the entire process patiently. Her expertise and friendly approach made all the difference. Highly recommend her services!"
6 novembre 2025
Avis spontané
Réponse de Electricity Monster
Hi Thaneswor,
We're so grateful for your review! We work hard to make our process as simple as possible. We're thrilled we could find you a deal that helps you save!
Consultant was very knowledgeable about…
Consultant was very knowledgeable about the product available
Her name was Sara
6 novembre 2025
Réponse de Electricity Monster
Hi Deborah,
This is what it's all about! Knowing you're on a better plan and happy with our service is the best reward. Thanks for your 5-star feedback!
Réponse de Electricity Monster
Hi Kathy,
Awesome news! We're so glad our service was quick, easy, and, most importantly, saved you money. Thank you for the wonderful 5-star review!
Jyka was very clear and answered all my…
Jyka was very clear and answered all my questions
6 novembre 2025
Avis spontané
Réponse de Electricity Monster
Hello Lisa,
We're roaring with thanks for your kind words! It's great to know you're happy with your new, cheaper plan. Thanks for choosing Electricity Monster!
Shannon and Ella were a joy to deal…
Shannon and Ella were a joy to deal with. They were both very helpful in giving us the best possible plan and advise. We were very happy with the service.
5 novembre 2025
Réponse de Electricity Monster
Hi Lynn,
This is fantastic! We're so happy we could help you switch and save. We're always here if you need to check your rates again in the future!
Shannon and ella were wonderful in…
Shannon and ella were wonderful in giving us the best deals and advise. We were very happy with them both.
5 novembre 2025
Avis spontané
Réponse de Electricity Monster
Hello,
You've made our day! We're so glad we could take the "scare" out of your energy bills. Thank you for taking the time to share your positive feedback.
the consultant i spoke to was very thorough …
Your consultant that i spoke to was very thorough in explaining in detail and getting the best price on electricity and gas for us thanks
5 novembre 2025
Réponse de Electricity Monster
Hi Kenneth,
Thank you for your trust in us! We're honored to have your business and thrilled we could deliver a 5-star experience. Enjoy those savings!
very good experience got good deal
4 novembre 2025
Réponse de Electricity Monster
Hello,
That's what we love to hear! We believe saving money shouldn't be complicated. We're so glad you had a fast and easy experience with us.
Réponse de Electricity Monster
Hi,
Your review is a huge jolt of energy for us! We're so happy we could find you a better plan and make the process simple. Thanks for your support!
Arvin was very helpful
Arvin was very helpful, clear and quick. Thank you for your help
3 novembre 2025
Réponse de Electricity Monster
Hello,
We're thrilled to hear this! Our team is always on the hunt for monster savings, and we're so glad we caught a great deal for you. Thank you for the 5 stars!
Louise was easy & pleasant to deal with
3 novembre 2025
Réponse de Electricity Monster
Hi David,
Another win against high prices! We're so happy we could find you a great plan. Thanks for letting us know we did a good job!
Worst customer service
CSR interupts you every time, becomes rude, and try to force-sell you things even after hearing "no".
Don't trust 5 stars here.
3 novembre 2025
Avis spontané
Réponse de Electricity Monster
Hello,
We are deeply concerned and truly sorry to read about your experience. The behavior you described—being constantly interrupted, encountering rudeness, and feeling pressured into a sale—is completely unacceptable and does not represent our company's values or customer service standards.
We want to assure you that we take your feedback seriously. We would like to launch a full investigation immediately to identify the representative involved and take appropriate action.
To help us investigate this matter thoroughly and quickly, could you please provide us with Your Email Address (Used when you initially contacted us) or Your Phone Number
Please send this information directly to our dedicated Customer Care contact at residential@electricitymonster.com.au.
We are committed to resolving this issue, ensuring that actions are taken, and preventing this from happening again.
Thank you for bringing this to our attention.
Sincerely,
Vianny
Customer Service and Complaints Officer
Electricity Monster
Louise was very clear in the process of…
Louise was very clear in the process of staying with Origan
3 novembre 2025
Réponse de Electricity Monster
Hi Marilyn,
We're so glad we could take the guesswork out of switching! Our goal is to make it as easy as possible. Thank you for your 5-star review!
Very clear information and good support
Very clear information and good support . Thank you so much Sara
3 novembre 2025
Réponse de Electricity Monster
Hello,
Your recommendation means everything to us! We're thrilled we could provide a service you'd share with others. Thank you for your support!
Sara was a great help
Sara was a great help. She answered all my questions professionally and with great knowledge of the product
3 novembre 2025
Avis spontané
Réponse de Electricity Monster
Hi Gayle,
It's a fantastic feeling to be on a better deal, isn't it? We're so happy we could make that a reality for you. Thanks for your kind words!
Alex was very helpful and knowledgeable…
Alex was very helpful and knowledgeable about all info and wasn't pushy when up selling your other products but did it tastefully, I will recommend electricity monster to others
Cheers Dave
2 novembre 2025
Réponse de Electricity Monster
Hi Dave,
We're all about those sweet, sweet savings! We're so glad we could deliver for you. Thank you for your awesome 5-star feedback!
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.