Chris Porquez from Electricity Monster was a delight to chat with over the comparison of energy plans across the retailers. Not only was he informative, but so open to questions & ensuring we had... Voir plus
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Ms. Joe Louis was incredibly helpful and explained the topic perfectly. She broke everything down in a clear and easy-to-understand way, making even the complicated parts simple. Her patience, knowle... Voir plus
L'entreprise a répondu
Amazing service from Louise at Electricity monster! Louise was absolutely fantastic to deal with friendly, knowledgeable, and super efficient. Helped us lock in the best possible rate for both our ele... Voir plus
L'entreprise a répondu
Arvin D. was very helpful in providing me much needed information on how I could transfer the electricity account ownership to my name. Arvin also informed me on discounts I could avail. This company... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur d'énergie
- aussi dans
- Compagnie gazière
- Entreprise d'équipements collectifs ménagers
- Fournisseur d'accès Internet
- Fournisseur d'électricité
- Site de comparaison de prix
Écrit par l'entreprise
Electricity Monster provides a free comparison service for consumers looking for a better deal on electricity and gas and do free electricity connections for you. Many people don't realise that they can choose their power companies in deregulated areas of Australia. If you can choose your energy company then it also pays to compare electricity and gas rates.
Coordonnées de contact
Top level, 99 Creek Street, 4000, Brisbane, Australie
- 1300232848
- residential@electricitymonster.com.au
- electricitymonster.com.au
4,8
Excellent
4 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 25 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Electricity Monster
Hello,
Thank you so much for taking the time to share this with us. We're genuinely sorry to hear that our consultant spoke too fast and made the experience frustrating for you. We want our service to be clear, comfortable, and accessible for everyone, and we clearly missed the mark here.
Please accept our sincerest apologies. We will be sharing your valuable feedback with our team as a critical training opportunity to ensure our consultants are more mindful of their speaking pace and accommodating to all our customers' needs. We truly appreciate you letting us know so we can improve.
Regards,
Vianny
Customer Service & Complaints Officer
Réponse de Electricity Monster
Hi Robert,
You've made our day! We're so happy we could make a positive difference. Thank you for your trust and for this glowing review!
Réponse de Electricity Monster
Hi,
We're beaming! It's fantastic to hear that our service was straightforward and helpful. We're here to help you keep those bills low, always!
Prompt and efficient service
31 octobre 2025
Avis spontané
Réponse de Electricity Monster
Hello,
A perfect 5 stars! Thank you so much! We're delighted we could guide you through the energy market and find a winning plan.
Réponse de Electricity Monster
Hi Zach,
This is wonderful! We're so glad we could provide a 5-star service. Helping you save is what motivates us every single day.
Louis was very helpful in assisting…
Louis was very helpful in assisting thanks a lot
1 novembre 2025
Avis spontané
Réponse de Electricity Monster
Hi Mohammad,
We love a happy customer! Thank you for letting us know you're pleased with the switch. We're always on the hunt for the best deals for you!
Réponse de Electricity Monster
Hi,
That's what we're here for! We love taking the "scare" out of high energy bills. We're thrilled you're happy with your new plan and the savings that come with it.
I didn’t ask to be contacted but it was…
I didn’t ask to be contacted but it was a good experience
28 octobre 2025
Réponse de Electricity Monster
Hi Jami,
This is the best news! We're so happy we could find you a "monster" of a deal. Thank you for taking the time to share your positive experience with us!
Energy plans made easier
Arvin was most helpful and patient in explaining the energy bills and how the plans can be compared and made cheaper. He explained the bills in a way that a layperson could understand. It helped me to navigate the complicated bills in a way that made sense.
31 octobre 2025
Avis spontané
Réponse de Electricity Monster
Hi Rachel,
You've got us roaring with pride! Thank you for this fantastic feedback. We're thrilled we could help you find a plan that puts more money back in your pocket.
Louis was very helpful listened and…
Louis was very helpful listened and answered every question clearly, and helped me set up nice and easy the over all the process is quite long but very much worth it helped me get the best I can
30 octobre 2025
Réponse de Electricity Monster
Hi,
Awesome! We're so glad we could get you a better deal without any hassle. We believe saving money should be simple and fast. Thanks for the 5-star rating!
I give 5 stars to Chris for his full…
I give 5 stars to Chris for his full knowledge about the services, his friendly and polite manners and his problem solving skills. He is the best phone operator I came across so far. He was very patient with my questions and answered them accordingly. The best customer service i have experinced after a very very long time. God bless and keep it up Chris
30 octobre 2025
Réponse de Electricity Monster
Hi Venus,
We're over the moon with your review! It's our favorite thing to hear that we've saved someone money and made their day a bit easier. Thank you for your support!
Louise help me with a better deal so…
Louise help me with a better deal so I'm so happy about thank u
30 octobre 2025
Réponse de Electricity Monster
Hi Louis,
This is what it's all about for us! We're so happy you chose us. Thank you for the lovely feedback and for trusting us to find you a better deal.
Réponse de Electricity Monster
Hello Duncan,
We're so grateful to have you as a customer! Thank you for this wonderful review. Knowing you're happy with your new, cheaper plan is the best news!
I dealt with Liam and found him…
I dealt with Liam and found him extremely informative and he made the entire process easy.
Obtained good pricing on Electricity, Gas and Internet.
A pleasure to deal with.
29 octobre 2025
Réponse de Electricity Monster
Hi Gary,
Thank you for being such a valued customer! We're delighted we could find you a plan that helps you save. Your positive feedback is much appreciated!
Energy Plan Update
Arvin was patient and gave me enough information to satisfy my concerns about whether I was being scammed. He gave me a lot of information and allowed me time to understand.
The new plan he put me on will save me money.
29 octobre 2025
Avis spontané
Réponse de Electricity Monster
Hi Mark,
We're so happy to have you as a customer! Thank you for this lovely feedback. We're delighted we could find you a plan that helps you save.
Sarah was just so good in explaining …
Sarah was just so good in explaining everything to me and the offer she gave me was excellent
29 octobre 2025
Réponse de Electricity Monster
Hi Daphne,
Thank you for this glowing 5-star review! We're thrilled we could make the process of switching and saving so simple for you.
Réponse de Electricity Monster
Hello Andrew,
That's fantastic news! We're so happy we could find you a win. Thanks for letting us help you fight back against high prices!
Sara was great & found the best deal…
Sara was great & found the best deal for our home.
29 octobre 2025
Réponse de Electricity Monster
Hi Cassandra,
We're so glad we could help you find a monstrously good deal! Thank you for taking the time to share your feedback with us. It's greatly appreciated!
Réponse de Electricity Monster
Hello,
We're beaming! It's fantastic to hear that you're happy with your new plan and our service. Thank you for trusting us with your energy needs!
Knew what they were talking about and…
Knew what they were talking about and saved us money.
29 octobre 2025
Avis spontané
Réponse de Electricity Monster
Hi Robert,
We're honored to have your recommendation! Thank you for spreading the word. We're so glad you had a positive and easy experience.
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