ElectroCity Avis 

384
•
TrustScore 4 sur 5

3,9

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Lisez les avis des autres

Noté 1 sur 5 étoiles

I don’t like to leave reviews, however the service in the Kilkenny store was not to an acceptable standard, 5 staff members standing around laughing at phones, after a period I had to make my way to t... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Bought a home cinema system on line from Electrocity in late July. I had previously ordered elsewhere but it was taking an age to dispatch so gave up. On a further search i struggled to find what I wa... Voir plus

Noté 5 sur 5 étoiles

These guys are brilliant, my Mother in Laws kettle broke and she asked me to order a new one for her over Black Friday weekend, of course trying to finish up my shopping during the sales I completely... Voir plus

Noté 5 sur 5 étoiles

Placed an order on a Wednesday 10th January 2024 for two 11" Xiaomi tablets. They were delivered on Friday morning 12th Jauary 2024 to Dublin - that's an excellent service by any means. Delighted wit... Voir plus

À propos de l'entreprise

  1. Magasin d'électroménager
  2. aussi dans
  3. Magasin d'électronique
  4. Magasin d'informatique
  5. Magasin de lave-linges et sèche-linges
  6. Magasin de matériel Hi-Fi
  7. Magasin de télévisions

Écrit par l'entreprise

With stores in Kilkenny, Carlow and Waterford (Kelly and Dollard), ElectroCity is one of the largest independent electrical retailers in Ireland. Established in 1993, we now employ over 50 people across the south east and pride ourselves on the quality of products we sell and excellence of service we provide


Coordonnées de contact

3,9

Bien

TrustScore 4 sur 5

384 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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A répondu à 100 % de ses avis négatifs

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3,9

Tous les avis

(384)

13 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 4 sur 5 étoiles

Very good customer service

Ordered a Shark cordless vacuum cleaner which was in stock and was decently priced, expecting it to be dispatched within a few days. Unfortunately got an email a week later saying that stock was not expected until the end of the month, 3 weeks later. I was given the choice of waiting and getting some money back for the inconvenience, vs a similar replacement. I chose to wait. The end of the month came and went, with no updates, so I emailed again. Still no stock! At that stage I asked about alternatives and was pleasantly surprised that the option was if anything slightly better than what I'd chosen initially. They dispatched it essentially straight away and it was delivered soon after.

So, not ideal that it was all delayed by weeks and weeks and the website may show items that aren't in stock. However, I really have to say that the service around it was really good. They always answered emails quickly (Jayne and Mairéad were the ones in touch), were friendly and efficient, and did their best to sort it out for me. I think I was treated very fairly and they genuinely tried to come to a satisfactory outcome. I think problems can occur with any purchase/service, but the important thing is how it's dealt with. They impressed me and I would happily buy again.

30 décembre 2024
Avis spontané
Noté 1 sur 5 étoiles

We bought Dyson V8 absolute and paid…

We bought Dyson V8 absolute and paid €320 same price as everywhere else and battery doesn’t even last 10 minutes faulty item couldn’t return because don’t have packaging and box 👎

17 février 2025
Avis spontané
Logo de ElectroCity

Réponse de ElectroCity

Hi Naqash,

Thank you for sharing your feedback about your Dyson V8 Absolute. We're sorry to hear you're experiencing issues with the battery performance.

The Dyson V8 should typically provide up to 40 minutes of run time in eco mode, though this reduces significantly to about 10-15 minutes when using the boost mode. If you're getting less than 10 minutes even in eco mode, this could indicate a technical issue that needs attention.

While our returns policy does require original packaging for unwanted items, this doesn't apply to faulty products. Since you're experiencing a potential fault, we'd like to help you get this resolved. Here are your options:

1. Contact Dyson directly to troubleshoot the battery performance. They can often provide immediate assistance and may be able to verify if there's a fault.

2. Send us photos and your order details to help@electrocity.ie, and our team can help arrange an assessment of the device.

Please let us know which option you'd prefer, and I'll be happy to guide you through the next steps.

— The ElectroCity Team ⚡

Noté 5 sur 5 étoiles

Online order.

I ordered an echelon bike from ElectroCity. Their website is easy to navigate and the delivery was within the specified dates. I'd definitely shop online with them again.

10 janvier 2025
Avis spontané
Noté 1 sur 5 étoiles

Stay away

Stay away, the store only has a 28-day warranty. Although when you buy it, it says that you have a one-year warranty. You can't return the product you bought to the store, they refer you to consultants online, with whom I had to fight for half a day, because they sent me instructions to repair an electronic device that doesn't respond to anything. That's why I buy in a local store, so that in the event of a failure I can return it under warranty, they wash their hands of it and you have to do the work for them yourself. I DO NOT RECOMMEND

14 janvier 2025
Avis spontané
Logo de ElectroCity

Réponse de ElectroCity

Hi Marcin,

Thank you for sharing your feedback. We take all customer concerns seriously and would like to clarify our warranty process.

All our products include a full manufacturer's warranty of at least 12 months. While we handle issues directly in the first 28 days, working with manufacturers after this period actually provides the fastest resolution because their technical teams can diagnose issues immediately and speak directly with customers about the specific problem.

We understand this might seem like we're not taking responsibility, but it's the opposite — we're here to help throughout the entire warranty period. Once a manufacturer confirms a fault, we process repairs or replacements quickly. We can also contact manufacturers on customers' behalf, though this does take longer as the manufacturer will be passing queries through us to you, which creates a lag in the process. This would be normal of any similar retailer and does not affect your rights as our valued customer.

If you'd like our assistance with your printer, please email help@electrocity.ie with your order details and we'll be happy to help.

— The ElectroCity.ie Team ⚡

Noté 3 sur 5 étoiles

Product arrived with a damaged part and…

Product arrived with a damaged part and I had to order a replacement part myself because Electrocity couldn’t source a replacement part themselves. Other than that the service was fine.

10 janvier 2025
Avis spontané
Noté 5 sur 5 étoiles

Highly recommend

I literally could not recommend this buisness enough .... They literally are the best delivery service i have ever came across ... Products are 10 out of 10 .... Honestly thank you i will order again and recommend you to anyone i cross paths with in need ❤️

25 décembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Great store

Fair pricing. Amazing delivery time and the surprise choc bar in package was a nice touch.

Would recommend.

23 décembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Really nice shopping experience

These guys are brilliant, my Mother in Laws kettle broke and she asked me to order a new one for her over Black Friday weekend, of course trying to finish up my shopping during the sales I completely forgot, again I realised it she was upset that it was days later and she was still kettle-less. I used Google to find a seller within Ireland and this site came up, I asked in the sale note to please send it ASAP which they kindly did and sent on the same day.. My MIL called me to say her kettle arrived safe and sound and she's happy, and so am I for being saved a grumpy mother in law! Thanks so much to Electro City I will be a return customer ☺️

6 décembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Excellent service

Excellent service , extremely good online help , bought iPad yesterday and received today with the great Dpd service , thank you so much , you have a new customer, merry Christmas to you all , thanks Nicola

5 décembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Excellent product & support

I ordered a charger online, the product is great. They provided excellent customer support. The packaging is good. Will definitely recommend them to everyone.

1 août 2024
Avis spontané
Noté 5 sur 5 étoiles

Great customer service

Great customer service, friendly and helpful. Arranged a quick replacement of an appliance that developed an issue 5 months after purchase.

2 mai 2024
Avis spontané

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