Electronic Express Avis 

Too long from purchase to delivery

This was my first buying experience with Electronic Express. I live in New Hampshire and we purchased an 85 inch TCL TV for our son in Georgia so we were concerned about everything going smoothly and this extra large TV being delivered undamaged.

Electronic Express is an honest online retailer. We experienced a flawless transaction; excellent communications exceptional customer service, the shipping company did an outstanding job.

The 85 inch TCL TV was delivered undamaged and on time. The delivery crew was courteous and very helpful in getting this huge TV into the house.

Once unboxed and set in place the TV looks great and performs as advertised.

I highly recommend Electronics Express and will definitely use them again if the opportunity presents itself.

The description of my purchase included an hdmi cord and a 12 month subscription of some sort. I didn't receive either and reached out to customer service. I never heard back.

The service from ordering to delivery were exceptional

quality products with very fast shipping.

Ordered in stock refrigerator. Days later no communication. Contacted customer service and was informed not in stock could pay more for stainless that was. No! Was told later that week it would be in. Two weeks later I contacted again and finally said in two to three days it would be in. Then didn’t haul off the one I paid to have hauled off and had to come back. Communication lacked extremely. Will never purchase online again ordered June 24th, wasn’t installed until July 10

I called the store after searching online. Great product and customer service. Tech support is supposed to call me today to set at time to come to my business to help network setup.

Very easy to navigate website to order, great prices and fast shipping!

We ordered a new roomba and using the website was so easy. The order arrived when they said it would. Everything was simple and easy and their price was the best on line any where we could find.

Their delivery service was pathetic.

Purchased a monitor online and the review team declined my transaction. They said they couldn’t determine my identity. I gave them every all the information that was required and I’ve used that card several for 2 years now.

I ordered my washer online from Electronics Express. Easy. Received an email a couple hours later that it was ready to be picked up. Easy. Go to the store to pick it up. Easy. A young lady asked if she could help me as soon as I walked in the door. My washer sitting there waiting for me. I thought this is going well. Go over to the registers and have my barcode, ID and card ready to verify my identity as the buyer. The guy says we can’t scam that barcode. Doesn’t want my ID or card. Just prints the paperwork and tells me to pull up and they will load it for me.
I pulled up by the sidewalk and 2 guys bring the washer out. My disabled husband gets out of the truck so I stay inside the truck. I could tell when they put it in the bed of the truck but my husband hasn’t gotten back in yet. I get out to see why. These 2 young guys had left without securing the washer and my disabled husband was trying to get the strap around the washer. It took us a few minutes but we got it secured and left.
The buying online was the best part of the experience. You really need to teach your employees about customer service and following procedures.
I highly doubt I will be a repeat customer.

Beware!!
One of the most terrible. Consumer experiences ever. They act like shysters and maybe are.
Tried to buy a very expensive TV. $2600.
Delivery was scheduled for 2 July 10-2. Pre 4th when we will need it.
Of course, I schedule my time and a team to install for that time.
That morning they call to say "pound sand, no TV today.. call in for a new date" I call in and they say they are still delivering that day. We wait. No show.
Next scheduled date they miss again and show up an hour after scheduled.
I have team install TV-it's dead as a doornail.
They say I need to ship it back!
Of course, they say "we pick it up when we want to, not when you want us to..".
They take TV and guess what? Refuse refund until they "inspect"-- even though it's with their agent carrier.
They act like thieves... Beware!

Only thing I would suggest is a few less emails and text, felt it was a little excessive but all and all great service. Great delivery guys as well. Thank you

online order of washer and dryer, website recommended buying the additional dryer power cord and water hose, I added and paid for both.

The washer and dryer and 1 hose were delivered but no dryer cord. I went to the store to pick up the missing cord and buy a 2nd water hose (website only recommended 1 so I thought it was a kit). The store made me buy the dryer cord again and told me to call to get the charges reimbursed. I called and spoke to someone but never saw a refund for the 2nd dryer cable that I paid for.

It was not convenient to have to go to the store to pick up the dryer cord that was missed on the delivery but also to have to pay for it again was not the level of customer support I expected. Maybe I will get the call back regarding the credit some day......

Per employees, the delivery times quoted on the website are complete fabrications. Learn from my mistake and don't rely on Electronic Express for business needs/fast turnarounds.

I made my purchase online. When I entered the store for pickup, everyone was so friendly. Even those that were with customers welcomed me in. They got me squared away and loaded in minutes. A truly great experience.

This will be lengthy but worth the read, it covers 225 days. November 21, 2025 I purchased a complete set of kitchen appliances. I went with the Media brand. I will say nice stuff. Now let’s get down to the quality of Electronic Express service after I paid. All appliances were delivered on November 25, 2025. The delivery crew brought the boxed units into the house. What was odd is the stove was not in a box but wrapped fully in bubble wrap with a Midea MGS30S2AST sticker taped to it. I questioned it and delivery men said it’s ok, they left. I started unwrapping the bubble wrapped stove and noticed it was a KitchenAid gas stove (KGS700ESS). I called the driver and the store and asked them to come back , it’s not the correct stove. The store manager told me it was correct and it was the last one that was in warehouse. Thanksgiving was 2 days away and my wife had no stove. They did not know if this stove was a defect of floor model. They wanted me to keep it. I explained no, I want what I ordered. They informed me to go ahead and use it until a new stove arrived. The convection on the KitchenAid stove didn’t work, trips breaker when try to use it. Called store manger and warehouse manager. Was told they cannot do a warranty service on that stove since I didn’t purchase it. Told me not to use the convection. Wow really!
- [ ] It took many phone calls to them to find out where my stove was. Now 4 months later during one of my phone calls to them, I asked a person I haven’t spoken with yet, did they have any in stock? He told me yes, 1. I said send me that stove and they did. When it arrived 2 weeks later the box was open and stove was dented from end to end. The delivery guys took photos and called warehouse. The warehouse wanted me to accept the delivery, I said no. I wanted new in box not damaged. I was advised it will be 4 more weeks. Well after several more months of me calling them I came up with a solution to their problems. I called 1 last time and same thing 0 stock. I explained the stove they left is defective and needs repaired I felt it was not safe to use. This guy said no problem he will put in a service ticket. Crickets after that. No call no service. I called back 2 weeks later and told them I had enough of their inability to meet my simple requests - my stove. I told them I wanted a full refund of the stove and I was going to Lowe’s to get one. Same day I pitched a new stove from Lowe’s and had delivered very next day by Lowe’s . Amazing. I love the Midea gas stove (MGS30S2AST). Much nicer than that KitchenAid they left me. Now more of electronic express. Still have not gotten my refund from electronic express. I called to get refund, was told I have to go to store so they can put refund in system and set up a pick up date to take the KitchenAid away. (Policy- All refund go through store you purchased from) I did that on 6/25/2026. I went to store and the manager ran my card and printed a recipient and gave it to me. On receipt it stated I was given wrong stove and they cannot get customer his stove. Refund recipient showed I was getting $1,207.24 back on my credit card 7 days after KitchenAid stove was picked up. It gets worse. They picked up the stove on 6/30/2026. I have plenty of pictures. Today 7/8/2026 still no refund. After 3 days on phone with electronic express I am told it will be 5 more days, but I have to repeat the return process at the store again or give credit card number over the phone so they can run my card again. I also found out the manger that was handling my case left the company and no one felt the need to tell me I have to start refund process all over. What a scam. Get this, today they sent an email stating they are deducting $250 from refund for rebates from when I purchased the appliances last year. Are you kidding me! How low will they go. They cannot get what they sold me and now they want more money from the customer ? Stay away from Electronic express. Nothing but lie after lie. I have been given the run around for 6 months, “we have one on special order”, I have been told that statement over a dozen times in past 6 months while Lowe’s has had them in stock 10 minutes from my house all this time. I am turning this over to my credit card company. I will never shop electronic express ever again. My warning to you reading this, shop elsewhere if you do not want a hassle.

Tv Was Ready Next day.