Electronic Express Avis 

17 193
TrustScore 4 sur 5

4,1

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

We were having issues with our television we purchased online. My husband took back into the Electronic Express Decatur store. The manager worked with him to correct but it was an issue with software... Voir plus

L'entreprise a répondu

Noté 2 sur 5 étoiles

Purchased a 65 " Samsung TV online. It was supposed to be a new item, but I was contacted by the store manager, who told me it had been unboxed and used as a floor model. Wasn't offered a discount.... Voir plus

Noté 5 sur 5 étoiles

The product (a washer) was delivered in tip top shape and the driver was very helpful with getting it in the house. They were also running late that day due to having some truck issues but were very c... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

Honestly all was GREAT until delivery. The delivery guys were not the most service oriented. They left without letting my wife know and did not have the fridge in the correct location. When I got home... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin d'électronique
  2. Magasin d'électroménager
  3. Ordinateur et accessoires
  4. Magasin d'informatique
  5. Magasin de télévisions
  6. Magasin de lave-linges et sèche-linges

À propos de Electronic Express

Écrit par l'entreprise

We make it happen

Founded in 1983, we are a family-owned and operated electronics retail company based in Nashville, TN. Over 40 years, we've grown to be Tennessee's largest electronics store. We now have over 21 locations throughout Tennessee and Northern Alabama.

Enjoy a Knowledge-Backed Shopping Experience

When you shop at Electronic Express, our friendly associates will help find what you're looking for while offering expert advice about the latest products.

Our associates will help you choose from hundreds of brands so you can find the best electronics at industry-leading prices. Plus we have new deals available every single week!

Shop Weekly Deals

Products

Shop our wide selection of products online and we ship anywhere in the continental United States (excluding Alaska and Hawaii).

Financing

We also offer financing on qualified purchases so you don't have to wait to enjoy great electronics.

Financing Plans

Services

We offer several support and repair services to help you get the most out of your electronics.

Enterprise-Level Sales

We frequently partner with organizations to provide growing communities with modern appliances. Contact our sales teams to learn more.

Corporate Sales
Builder Sales

Coordonnées de contact

4,1

Bien

TrustScore 4 sur 5

17 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 84 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,1

Tous les avis

(17 193)

838 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Good website

Good website. Easy to use. Good shipping.

12 juin 2026
Logo de Electronic Express

Réponse de Electronic Express

Thank you for the feedback.

Noté 4 sur 5 étoiles

The people at the store was amazing

The people at the store was amazing. The delivery team was outstanding, The bad thing i can say is there is no instructions booklet, I scanned the code and only gave me information about my phone .Thank God for Google

12 juin 2026
Logo de Electronic Express

Réponse de Electronic Express

Thank you for the feedback on your purchase and delivery!

Noté 5 sur 5 étoiles

Fast response

Fast response, consistent updates and follow up, awesome customer service

27 mai 2026
Logo de Electronic Express

Réponse de Electronic Express

Thank you for the feedback!

Noté 1 sur 5 étoiles
Logo de Electronic Express

Réponse de Electronic Express

Thank you for the feedback. Your review has been forwarded to our customer service manager and they informed me that the address provided cannot be changed from the address found within the payment provider you used. We apologize for the inconvenience.

Noté 1 sur 5 étoiles

Spend your money elsewhere!! This is a Nightmare!

Everyone was friendly and polite at the time of purchase. The problem began when the washer stopped draining and we called the warranty department to be told that the drain pump was not working.. I had a two year warranty so they are supposed to be replacing it. This has been going on for a month. No replacement yet. The lie that is being told now is that it’s not in stock with no ETA… The only communication from store is when I call to get updates about when will I get my replacement. This is some real bs.. Save your self the hassle. Go buy elsewhere. I will be contacting the BBB because this is ridiculous!!!

1 juin 2026
Avis spontané
Logo de Electronic Express

Réponse de Electronic Express

Thank you for the feedback. Your review has been forwarded to the manager of the warranty department and they informed me that management is trying to find inventory of the discontinued product to conduct a swap.

Noté 3 sur 5 étoiles

Inventory is unreliable and disappointing

I visited the Cookeville TN store, needing a microwave oven. Inventory said they had two. They had one and it was the display model which they would not discount. I was headed home to Nashville at the time and checked the item at the 100 Oaks Mall store online and made a purchase for pickup. Arriving at the store, it was the same situation as at Cookeville - Display only, no box, no discount. So I went across the road to Home Depot and made my purchase, no problem. Inventory is all messed up at Electronic Express.

7 juin 2026
Noté 5 sur 5 étoiles

Great experience

Good website, quick and accurate online help, quick and easy delivery, and good price.

8 juin 2026
Logo de Electronic Express

Réponse de Electronic Express

Thank you for the feedback

Noté 4 sur 5 étoiles

Great job! Shipping, not so much

I think Electronic Express did a great job. But the shipping was horrible. After my purchase I received a tracking number and date for the delivery. I took time off work and waited several days. Then I received a text message telling me that I now had to schedule the delivery which was an additional week and a half out, after already taking time off. After I scheduled it, they told me the delivery would be between 8am and 5pm. They showed up at almost 6pm. I think they need to work with their shipping company better. It was not a smooth process after purchase. But the store was great.

22 mai 2026
Logo de Electronic Express

Réponse de Electronic Express

Thank you for the detailed, honest feedback on our courier's service. Your review has been forwarded to upper management for review.

Noté 5 sur 5 étoiles

Good pricing

Good pricing, prompt service and delivery.

24 mai 2026
Logo de Electronic Express

Réponse de Electronic Express

Thank you for the feedback

Noté 5 sur 5 étoiles

Bought a Yeti item that isn’t being…

Bought a Yeti item that isn’t being sold at Yeti’s website. Just a specific color that is no longer being sold. Of note - item was even cheaper than what Yeti is selling the item for currently. Item arrived very quickly & in perfect condition. Very happy with my purchase.

7 juin 2026
Logo de Electronic Express

Réponse de Electronic Express

Thank you for the feedback on our Yeti selection!

Noté 1 sur 5 étoiles

Horrible on-line experience.

Placed an order on line on a Sunday because it was last one they had in stock - was Monday and still no word when I could pick up order. I called numerour times and was told I had to wait for a 3rd party verification on charge. Late Monday they cancelled order. I called the Jones Valley store (where I had placed order for pick up) spoke to Jeremy - he physically looked for unit - found it and set it aside for me and I picked it up and paid with same credit card the 3rd party "couldn't verify" - Jeremy was GREAT - made a bad experience good. Their online ordering is junk - go in store in person for good service for horrible customer service use their online ordering - those people are just rude.

7 juin 2026
Logo de Electronic Express

Réponse de Electronic Express

Thank you for the detailed feedback on our BOPIS (buy online, pickup in store) service. We apologize for the inconvenience. This isn't the service we want our BOPIS customers to experience. Your review has been forwarded to upper management to look into the issue

Noté 5 sur 5 étoiles

Refrigerator ordered Sunday afternoon…

Refrigerator ordered Sunday afternoon and delivered on Tuesday afternoon within minutes of delivery window. Completely without damage and very efficient and polite delivery team!

7 juin 2026
Logo de Electronic Express

Réponse de Electronic Express

Thank you for the feedback on our delivery and installation service!

Noté 5 sur 5 étoiles

The staff that helped us at the store…

The staff that helped us at the store were very professional, polite, and helpful. They even carried the microwave to our car and loaded it in. A+++

6 juin 2026
Logo de Electronic Express

Réponse de Electronic Express

Thank you for the glowing feedback on our customer service!

Noté 5 sur 5 étoiles

Top notch service.

Service was very friendly and knowledgeable. Loading in my car was unexpectedly good as you could see the associate was as concerned about my car as he was about my purchase ensuring neither was scuffed/scratched.

6 juin 2026
Logo de Electronic Express

Réponse de Electronic Express

Thank you for the feedback on our service!

Noté 5 sur 5 étoiles

Good experience from order to delivery.

Ordering was easy and straight forward. Price was fair plus received a new account discount. Delivery was on time as scheduled. The item arrived in perfect condition (it was well packaged).

5 juin 2026
Logo de Electronic Express

Réponse de Electronic Express

Thank you for the feedback!

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.

En savoir plus sur les différents types d'avis.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus