Electronic Express Avis 

17 193
TrustScore 4 sur 5

4,1

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Lisez les avis des autres

Noté 5 sur 5 étoiles

We were having issues with our television we purchased online. My husband took back into the Electronic Express Decatur store. The manager worked with him to correct but it was an issue with software... Voir plus

L'entreprise a répondu

Noté 2 sur 5 étoiles

Purchased a 65 " Samsung TV online. It was supposed to be a new item, but I was contacted by the store manager, who told me it had been unboxed and used as a floor model. Wasn't offered a discount.... Voir plus

Noté 5 sur 5 étoiles

The product (a washer) was delivered in tip top shape and the driver was very helpful with getting it in the house. They were also running late that day due to having some truck issues but were very c... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

Honestly all was GREAT until delivery. The delivery guys were not the most service oriented. They left without letting my wife know and did not have the fridge in the correct location. When I got home... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin d'électronique
  2. Magasin d'électroménager
  3. Ordinateur et accessoires
  4. Magasin d'informatique
  5. Magasin de télévisions
  6. Magasin de lave-linges et sèche-linges

À propos de Electronic Express

Écrit par l'entreprise

We make it happen

Founded in 1983, we are a family-owned and operated electronics retail company based in Nashville, TN. Over 40 years, we've grown to be Tennessee's largest electronics store. We now have over 21 locations throughout Tennessee and Northern Alabama.

Enjoy a Knowledge-Backed Shopping Experience

When you shop at Electronic Express, our friendly associates will help find what you're looking for while offering expert advice about the latest products.

Our associates will help you choose from hundreds of brands so you can find the best electronics at industry-leading prices. Plus we have new deals available every single week!

Shop Weekly Deals

Products

Shop our wide selection of products online and we ship anywhere in the continental United States (excluding Alaska and Hawaii).

Financing

We also offer financing on qualified purchases so you don't have to wait to enjoy great electronics.

Financing Plans

Services

We offer several support and repair services to help you get the most out of your electronics.

Enterprise-Level Sales

We frequently partner with organizations to provide growing communities with modern appliances. Contact our sales teams to learn more.

Corporate Sales
Builder Sales

Coordonnées de contact

4,1

Bien

TrustScore 4 sur 5

17 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 84 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,1

Tous les avis

(17 193)

838 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 2 sur 5 étoiles

My order didn't come complete

My order didn't come complete, my computer did not come with a power cord. So I had to drive over an hour to find and get one.

5 juin 2026
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Réponse de Electronic Express

Thank you for the feedback on your computer purchase. Your review has been forwarded to our product manager to look into this situation.

Noté 5 sur 5 étoiles

Super easy process

Super easy process! Delivery was quick, even though I live pretty far from the closest store. My delivery service guys were AWESOME! Super friendly and helpful!

18 juin 2026
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Réponse de Electronic Express

Thank you for the feedback on your delivery!

Noté 5 sur 5 étoiles

Speed Queen is the basic standard

Speed Queen is the basic standard that all appliances should adhere to. Thank you to all of your employees for their support and focus on your mission in having the best available appliances for the consumer. My last washer was an Amana which I bought at Lowes and it only lasted 2 years and 5 months. May each of your employees have a very Blessed year!!! The delivery crew were awesome!

18 juin 2026
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Réponse de Electronic Express

Thank you for the feedback on your laundry appliance purchase!

Noté 1 sur 5 étoiles

BUYER BEWARE: No "hassle-free returns" and uncooperative customer service

BUYER BEWARE: Electronic Express charges an astronomical 25% restocking fee on projectors, even if the item is 100% factory-sealed, unopened, and well within their 30-day return window.
I purchased an Optoma projector for $950. When I tried to return it completely untouched and unopened, I was told they would deduct nearly $240 (+ shipping) right off the top of my refund just to take back a sealed box. Their customer service refused to waive the fee or offer any flexibility, completely ignoring the fact that the exact same item is available elsewhere for significantly less ($761 currently on Amazon), and $75 less on their own website!
Their policy essentially traps your money. If you are buying home theater equipment, do yourself a favor and buy from Amazon or a retailer with fair return policies. I will never buy from Electronic Express again!

24 juin 2026
Avis spontané
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Réponse de Electronic Express

Thank you for the feedback. Our return policy has a specific line item concerning projectors that states they have a 25% restocking fee and our team is following that policy.

Noté 5 sur 5 étoiles

Product was good

Product was good, price excellent and refund for 2nd piece that was unavailable was almost immediate and customer service concerning that was prompt, courteous and moved seamlessly through everything.

3 juin 2026
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Réponse de Electronic Express

Thank you for the feedback on your purchase and refund!

Noté 5 sur 5 étoiles

Jason is the best

Jason is the best. Great service, great prices, what else you need?

2 juin 2026
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Réponse de Electronic Express

Thank you for the feedback on Jason's performance!

Noté 2 sur 5 étoiles

Had a good price on a Yeti Rambler but…

Had a good price on a Yeti Rambler but it was either used/repackaged or b-stock with all the cosmetic damage. The return process went smoothly but was still a waste of my time.

31 mai 2026
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Réponse de Electronic Express

Thank you for the feedback! Your review has been forwarded to our Yeti buyer for review since they strive to make sure all shipped stock is in good condition. We apologize for the inconvenience.

Noté 5 sur 5 étoiles

It was very professional and really…

It was very professional and really glad to be part of it to get such a good result y'all folks are doing a good job

31 mai 2026
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Réponse de Electronic Express

Thank you for the feedback!

Noté 2 sur 5 étoiles

Poor Communication

Gaming PC arrived corrupted and despite troubleshooting for hours, it never resolved. Had to unfortunately return it since replacements could not be provided.
No communication from electronic express until I had to reach out myself regarding a monitor I ordered within the same order as gaming pc.. which still has not arrived yet. I wish there had been better communication.

14 juin 2026
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Réponse de Electronic Express

Thank you for the feedback on your computer order. Your review has been forwarded to upper-management to determine why the delay wasn't communicated. Thank you

Noté 5 sur 5 étoiles

Great service throughout

Ordering was easy and customer service kept me updated on delivery. Delivery man was extremely polite and friendly.

13 juin 2026
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Réponse de Electronic Express

Thank you for the feedback on your delivery experience.

Noté 1 sur 5 étoiles

I order my refrigerator paid with my…

I order my refrigerator paid with my Afirm account. Set up the delivery. Waited today from 12: to3:00 pm I took a day off work I worked third so I haven’t been to bed they called me 5 till 3:00 and said the dispatcher canceled my order by mistake so they can’t deliver to Tuesday I said I have no refrigerator and I take care of my mom I need a refrigerator today or refund to the Afirm and I will buy from Home Depot they said the refund will take five days so I am screwed and lost money today they have me over a barrel because if I get refund I have to wait even longer I am being punished because I chose do business with them it’s crazy makes no sense I will not buy anything from them again should have paid the extra $200 and went to Home Depot

20 juin 2026
Avis spontané
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Réponse de Electronic Express

Thank you for the detailed feedback. We apologize for the inconvenience. We will investigate why your order was cancelled. We hope you change your mind when your order arrives.

Noté 1 sur 5 étoiles

Delivery and Install service is horrible.

The people who work in the ordering department are fine and helpful. The delivery department os not... specifically the drivers, not the scheduling department. Drivers stated that pickup window was 5-8pm, then said we are 30 minutes away at 11:30am. When we stated we were not home they said would come back after weekend on Monday, I said, no I would like you to show up on the scheduled time. The result is they never showed or called. Called on Monday and they said unfortunately we cant get you until Wednesday. On Wednesday they showed up. They broke the drip pan and spilled a lot of water all down the stairs and all through the house. They apologized for the water and when I asked if they could clean up all the water, they said absolutely, and then walked out the door and left.

11 juin 2026
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Réponse de Electronic Express

Thank you for the detailed feedback on your delivery experience. Your review has been forwarded to members of upper management for review.

Noté 5 sur 5 étoiles

Ease of ordering

Ease of ordering. Fast free delivery.

2 juin 2026
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Réponse de Electronic Express

Thank you for the feedback.

Noté 5 sur 5 étoiles

Easy returns and good prices

Easy return with helpful sales associates and good prices when I asked about alternatives that were also in stock made it a great place to do business.

28 mai 2026
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Réponse de Electronic Express

Thank you for the feedback on your experience with our associate.

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