We were having issues with our television we purchased online. My husband took back into the Electronic Express Decatur store. The manager worked with him to correct but it was an issue with software... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Purchased a 65 " Samsung TV online. It was supposed to be a new item, but I was contacted by the store manager, who told me it had been unboxed and used as a floor model. Wasn't offered a discount.... Voir plus
The product (a washer) was delivered in tip top shape and the driver was very helpful with getting it in the house. They were also running late that day due to having some truck issues but were very c... Voir plus
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Honestly all was GREAT until delivery. The delivery guys were not the most service oriented. They left without letting my wife know and did not have the fridge in the correct location. When I got home... Voir plus
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À propos de l'entreprise
- Magasin d'électronique
- Magasin d'électroménager
- Ordinateur et accessoires
- Magasin d'informatique
- Magasin de télévisions
- Magasin de lave-linges et sèche-linges
À propos de Electronic Express
Écrit par l'entreprise
We make it happen
Founded in 1983, we are a family-owned and operated electronics retail company based in Nashville, TN. Over 40 years, we've grown to be Tennessee's largest electronics store. We now have over 21 locations throughout Tennessee and Northern Alabama.
Enjoy a Knowledge-Backed Shopping Experience
When you shop at Electronic Express, our friendly associates will help find what you're looking for while offering expert advice about the latest products.
Our associates will help you choose from hundreds of brands so you can find the best electronics at industry-leading prices. Plus we have new deals available every single week!
Shop Weekly Deals
Products
Shop our wide selection of products online and we ship anywhere in the continental United States (excluding Alaska and Hawaii).
- Kitchen Appliances
- Laundry Packages
- TVs
- Computers
- Video Games
- Toys
- Musical Instruments
- Smart Home Devices
- Small Appliances
- Furniture
- Mattresses
- Outdoor Living
- Fitness Trackers
- Smart Watches
Financing
We also offer financing on qualified purchases so you don't have to wait to enjoy great electronics.
Financing Plans
Services
We offer several support and repair services to help you get the most out of your electronics.
- Local Appliance Delivery & Installation
- After Sale Services
- TV & Home Theater Installation
- Smart Home Installation & Network Setup
Enterprise-Level Sales
We frequently partner with organizations to provide growing communities with modern appliances. Contact our sales teams to learn more.
Corporate Sales
Builder Sales
Coordonnées de contact
418 Harding Industrial Dr, 37211, Nashville, Etats-Unis
- 615-259-2031
- trustpilot@electronicexpress.com
- electronicexpress.com
4,1
Bien
17 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 84 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Electronic Express
Thank you for the feedback!
Do not buy appliances from there
Horrible experience buying a dishwasher. I called and set up a chat before I bought it to make sure they could install the new dishwasher and haul away the old one. I was assured that would be the case so I ordered online (because they said I couldn't order over the phone). There was no installation option so I just ordered and then chatted with them after the purchase and they assured me they would call and set it up. Long story short, they just delivered it and left it outside my house with no clarity on what to do. It's a completely disaorganized place where the people on the phone and chat are not in the same system as when you order online. I will pay more and get Best Buy or Home Depot next time.
4 juin 2026
Réponse de Electronic Express
Thank you for the detailed feedback. Your situation has been forwarded to our technical team. The product display page is supposed to pop-up an installation service drawer when you add the item to your cart to provide you an opportunity to specify if you want installation or drop-off delivery only. Our technical team will double check various OSs and browsers to confirm that the drawer behaves as intended.
Amazing customer service
Wonderful customer service. Scheduling for delivery was easy and super fast! The gentlemen that delivered our deep freezer were very friendly/professional and even took the trash after unboxing it for us. We are very happy with our purchase and the quality of the deep freezer for the price we paid. We’ll definitely be returning customers at Electronic Express!
3 juin 2026
Réponse de Electronic Express
Thank you for the detailed feedback on our services. Enjoy your new deep freezer!
Called to tell me they were canceling…
Called to tell me they were canceling my order I don’t know the reason couldn’t understand the lady. She was very unprofessional when I asked what she had said so I just gave up and said okay. And the email I got for the cancellation was very unprofessional.
3 juin 2026
Réponse de Electronic Express
Thank you for the feedback on our performance when we reached out to inform you that we couldn't complete your order. You review has been forwarded to our customer service manager.
Effective communication
Effective communication, showed up when said they woudl and did a great job
2 juin 2026
Réponse de Electronic Express
Thank you for the feedback!
Dan was the man- helped us tremendously…
Dan was the man- helped us tremendously and saved us a lot of of money. This is the 3rd time we have bought from these guys, we live over an hour away but worth the time and effort!
9 juin 2026
Avis spontané
Réponse de Electronic Express
Thank you for detailed review on Dan's performance!
I ordered a monitor 8 days ago and no…
I ordered a monitor 8 days ago and no word of where it’s at, no tracking information and when I contacted customer service, the lady said they were trying to find one.
2 juin 2026
Réponse de Electronic Express
Thank you for the feedback. Our inventory showed that we had your monitor instock at one of our stores. We apologize that the process is taking longer than our owns standards. Your review has been forwarded to members of upper management to look into the situation.
good service friendly sales personnel
2 juin 2026
Réponse de Electronic Express
Thank you for the feedback on our customer service!
Réponse de Electronic Express
Thank you for the feedback.
Great experience
Great experience. Messaged customer service and they politely replied right away. Product came quickly and was of good quality.
31 mai 2026
Réponse de Electronic Express
Thank you for the detailed feedback.
Réponse de Electronic Express
Thank you for the feedback.
Great customer service and reasonable…
Great customer service and reasonable prices. Delivery was fast
30 mai 2026
Réponse de Electronic Express
Thank you for the feedback.
My package says delivered and it’s been…
My package says delivered and it’s been 2 days and it’s nowhere to be found.!
30 mai 2026
Réponse de Electronic Express
Thank you for the feedback. Please contact our customer service team so they can investigate your situation.
The gentlemen that brought in and…
The gentlemen that brought in and hooked up our washing machine were great! 10 out of 10! They were fast, thorough and very informative.
30 mai 2026
Réponse de Electronic Express
Thank you for the feedback on our delivery and installation service. Enjoy your new washing machine!
Réponse de Electronic Express
Thank you for the feedback.
Réponse de Electronic Express
Thank you for the feedback.
Réponse de Electronic Express
Thank you for the feedback. Please contact our customer service team to schedule a return. If you have the time, could you let us know how the product was improperly advertised so we can look into making a correction?
Réponse de Electronic Express
Thank you for the feedback.
Product arrived on time and in great…
Product arrived on time and in great condition! Thank you!
15 mai 2026
Réponse de Electronic Express
Thank you for the feedback.
The communication was excellent
The communication was excellent. I was notified on a constant basis of when my delivery was scheduled. On the day of delivery, I was notified on the day and 30 minutes before their arrival. Installation went great without any problems. I received the best customer Service. I like the way they operate.
28 mai 2026
Réponse de Electronic Express
Thank you for the feedback on your delivery and installation!
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