Electronic Express Avis 

17 193
TrustScore 4 sur 5

4,1

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Lisez les avis des autres

Noté 5 sur 5 étoiles

We were having issues with our television we purchased online. My husband took back into the Electronic Express Decatur store. The manager worked with him to correct but it was an issue with software... Voir plus

L'entreprise a répondu

Noté 2 sur 5 étoiles

Purchased a 65 " Samsung TV online. It was supposed to be a new item, but I was contacted by the store manager, who told me it had been unboxed and used as a floor model. Wasn't offered a discount.... Voir plus

Noté 5 sur 5 étoiles

The product (a washer) was delivered in tip top shape and the driver was very helpful with getting it in the house. They were also running late that day due to having some truck issues but were very c... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

Honestly all was GREAT until delivery. The delivery guys were not the most service oriented. They left without letting my wife know and did not have the fridge in the correct location. When I got home... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin d'électronique
  2. Magasin d'électroménager
  3. Ordinateur et accessoires
  4. Magasin d'informatique
  5. Magasin de télévisions
  6. Magasin de lave-linges et sèche-linges

À propos de Electronic Express

Écrit par l'entreprise

We make it happen

Founded in 1983, we are a family-owned and operated electronics retail company based in Nashville, TN. Over 40 years, we've grown to be Tennessee's largest electronics store. We now have over 21 locations throughout Tennessee and Northern Alabama.

Enjoy a Knowledge-Backed Shopping Experience

When you shop at Electronic Express, our friendly associates will help find what you're looking for while offering expert advice about the latest products.

Our associates will help you choose from hundreds of brands so you can find the best electronics at industry-leading prices. Plus we have new deals available every single week!

Shop Weekly Deals

Products

Shop our wide selection of products online and we ship anywhere in the continental United States (excluding Alaska and Hawaii).

Financing

We also offer financing on qualified purchases so you don't have to wait to enjoy great electronics.

Financing Plans

Services

We offer several support and repair services to help you get the most out of your electronics.

Enterprise-Level Sales

We frequently partner with organizations to provide growing communities with modern appliances. Contact our sales teams to learn more.

Corporate Sales
Builder Sales

Coordonnées de contact

4,1

Bien

TrustScore 4 sur 5

17 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 84 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,1

Tous les avis

(17 193)

838 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

Put a po box down and thihorrible companys company…

Put a po box down and this company didn't tell me ups doesn't drop off packages at my post office then post office would have so
Red
They sent out package then sent it back. But still charged me 600 dollars for item they knew they couldn't deliver

28 mai 2026
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Réponse de Electronic Express

Thank you for the review. Your feedback has been sent to management to consider adding a PO box check to our order fulfill process to avoid this issue from occurring in the future.

Noté 1 sur 5 étoiles

Received damaged bezel

Waited a full week for the product to arrive and when it did, one of the bezels (for Frame TV) was broken. I called the company immediately, now I have to wait another week (or so) to get refunded and place another order. Plus it was my responsibility to repackage and take to the UPS store. I think they should have immediately sent me a replacement.

28 mai 2026
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Réponse de Electronic Express

Thank you for your feedback. We're very sorry that your bezel arrived damaged and understand how frustrating it is to wait for a product only to have an issue with it upon delivery.

While we know a replacement would have been your preferred solution, our process in these situations is to issue a refund so a new order can be placed. We also understand that repackaging and dropping the item off for return was an inconvenience. Unfortunately, because we were not contracted to provide installation services, we are unable to take responsibility for repackaging or handling the product after delivery.

Noté 5 sur 5 étoiles

How easy it was to get a great deal online

How easy it was to get a great deal. Buying online was hassle free. The additional parts needed for hookup were easily advertised and it wasn't a gimmick pricing markup. The additional parts do not normally come with the unit. I did my research.
The delivery was early due to cancelations and I was able to call the driver back immediately to confirm someone would be present. I was told by my girlfriend they were very polite courteous and professional. They put our brand new washer and dryer exactly in the proper area and it runs great and looks sharp. Couldn't be happier

26 mai 2026
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Réponse de Electronic Express

Thank you for the detailed review on your washer dryer order!

Noté 1 sur 5 étoiles

Meh.

I ordered something I was very excited to receive and after 6 days I reached out inquiring about when it would be shipped and only then was I told that the item was damaged and couldn't be sold. I asked if I could see a photo of it to assess the damage myself and was told it was thrown away. I would have liked the option to see it and purchase it anyway because I wanted it that badly. The item is very hard to find. I am suspicious about whether or not it was thrown away. I would have liked to have known when i placed the order that it wouldn't be completed.

26 mai 2026
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Réponse de Electronic Express

Thank you for the detailed feedback. We apologize that our process didn't include you to provide you a chance to decide if we should continue with the order anyway. Your review has been forwarded to management for consideration.

Noté 5 sur 5 étoiles

The guys were great

The guys were great. Very helpful and meticulous on handling my order and installing. I greatly appreciated the service!

11 mai 2026
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Réponse de Electronic Express

Thank you for the feedback!

Noté 5 sur 5 étoiles

We have dealt with Electronic Express…

We have dealt with Electronic Express several times. We've never had a problem. They are prompt on their delivery, polite and efficient and Trustworthy.

25 mai 2026
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Réponse de Electronic Express

Thank you for the feedback! We look forward to fulfilling your next order!

Noté 5 sur 5 étoiles

Great product

Quick, easy and affordable! Great product/TV packaged well!!

8 mai 2026
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Réponse de Electronic Express

Thank you for the feedback on your TV order!

Noté 5 sur 5 étoiles

No issues; good price; fast shipping…

Shopping experience was without any issues and / or discrepancies. Fast shipping. Items arrived as described and they were at a great price.

10 mai 2026
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Réponse de Electronic Express

Thank you for the feedback on your online order!

Noté 1 sur 5 étoiles

RECEIVED TV BY UPS

RECEIVED TV BY UPS. OPENED BOX AND NO REMOTE CAME WITH SHIPMENT. CALLED STORE AND THEY WOULD NOT SEND ME A REMOTE.

21 mai 2026
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Réponse de Electronic Express

Thank you for the feedback. Your review has been forwarded to our customer service team.

Noté 5 sur 5 étoiles

Great experience

Great experience. Arrived when expected and in excellent condition. Washer works great.

20 mai 2026
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Réponse de Electronic Express

Thank you for the feedback on your washer order! Enjoy your new washer!

Noté 5 sur 5 étoiles

Purchase of Samsung Dryer

Tonya at Columbia store was very helpful. We got a good sale. The delivery came when expected and help was courteous and installed promptly.

27 mai 2026
Avis spontané
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Réponse de Electronic Express

Thank you for the feedback on our associate's performance!

Noté 5 sur 5 étoiles

Super helpful

Super helpful, very knowledgeable, very friendly. Went out of there way to help me with all my needs. Thank you so much!

19 mai 2026
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Réponse de Electronic Express

Thank you for the feedback on our Huntsville store's performance!

Noté 5 sur 5 étoiles

No Problems at all

The delivery team were quick and professional Very easy to deal with

20 mai 2026
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Réponse de Electronic Express

Thank you for the feedback on our delivery team's performance.

Noté 5 sur 5 étoiles

Very impressed and satisfied with Electronic Express

The delivery driver was incredibly friendly and placed the product exactly where I wanted it to be located; all I had to do was unbox and plug it in. The product also arrived in a timely manner, and the person helping me arrange the delivery time was friendly and helpful. I would use Electronic Express again in the future solely based off these two people, but the price of the freezer was also the best price I could find.

20 mai 2026
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Réponse de Electronic Express

Thank you for the feedback on our delivery team's performance!

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