Electronic Express Avis 

17 193
TrustScore 4 sur 5

4,1

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Lisez les avis des autres

Noté 5 sur 5 étoiles

We were having issues with our television we purchased online. My husband took back into the Electronic Express Decatur store. The manager worked with him to correct but it was an issue with software... Voir plus

L'entreprise a répondu

Noté 2 sur 5 étoiles

Purchased a 65 " Samsung TV online. It was supposed to be a new item, but I was contacted by the store manager, who told me it had been unboxed and used as a floor model. Wasn't offered a discount.... Voir plus

Noté 5 sur 5 étoiles

The product (a washer) was delivered in tip top shape and the driver was very helpful with getting it in the house. They were also running late that day due to having some truck issues but were very c... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

Honestly all was GREAT until delivery. The delivery guys were not the most service oriented. They left without letting my wife know and did not have the fridge in the correct location. When I got home... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin d'électronique
  2. Magasin d'électroménager
  3. Ordinateur et accessoires
  4. Magasin d'informatique
  5. Magasin de télévisions
  6. Magasin de lave-linges et sèche-linges

À propos de Electronic Express

Écrit par l'entreprise

We make it happen

Founded in 1983, we are a family-owned and operated electronics retail company based in Nashville, TN. Over 40 years, we've grown to be Tennessee's largest electronics store. We now have over 21 locations throughout Tennessee and Northern Alabama.

Enjoy a Knowledge-Backed Shopping Experience

When you shop at Electronic Express, our friendly associates will help find what you're looking for while offering expert advice about the latest products.

Our associates will help you choose from hundreds of brands so you can find the best electronics at industry-leading prices. Plus we have new deals available every single week!

Shop Weekly Deals

Products

Shop our wide selection of products online and we ship anywhere in the continental United States (excluding Alaska and Hawaii).

Financing

We also offer financing on qualified purchases so you don't have to wait to enjoy great electronics.

Financing Plans

Services

We offer several support and repair services to help you get the most out of your electronics.

Enterprise-Level Sales

We frequently partner with organizations to provide growing communities with modern appliances. Contact our sales teams to learn more.

Corporate Sales
Builder Sales

Coordonnées de contact

4,1

Bien

TrustScore 4 sur 5

17 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 84 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,1

Tous les avis

(17 193)

838 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

It was easy to make the purchase on…

It was easy to make the purchase on line. The options were all there. Once ordered, late Friday or Saturday morning, delivery was set for Monday. It was delivered way before I thought it might’ve. Very pleased with all aspects of purchase!!

25 avril 2026
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Réponse de Electronic Express

Thank you for the feedback on your order and delivery experience!

Noté 5 sur 5 étoiles

Courteous

Courteous, professional delivery and set up. Ensured we understood the operational features of the new appliance.

11 avril 2026
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Réponse de Electronic Express

Thank you for the feedback on your order and delivery!

Noté 1 sur 5 étoiles

Where do I begin

Where do I begin? We placed an online order for an open box dryer. We arrived shortly after receiving the email that it was ready for pickup only to find out the dryer was not supposed to be sold in the first place as it was defective. I’m not even sure why they would have stated it was ready for pickup if they knew it was a defective item. Seems like a lousy sales tactic to get us in the store to buy something else and this is why I believe that. After being told the item was defective we asked to see if there was something comparable or if they could help work something out for us for the appliance that we already paid for in full due to the inconvenience that has already been caused by them not simply calling to say the dryer is defective prior to sending the email stating it was ready for pickup. The manager immediately started stating no way we paid xxx amount we don’t have anything below $500 in my store and proceeded to blame shift to the “$10 an hour employee in Nashville that does the stock”. Not only that but he was also blaming us for not calling first as if it’s our job to call and check if the item is defective. He also stated we should know if we purchase something at electronic express it may or may not work. So if you didn’t know that now you know. Distasteful to say the least, but I digress. We desperately needed a dryer TODAY so my husband proceeded to follow him in to see what they could “work out”. He later comes to let me know they’ve found a dryer but it’s an additional $250 on top of what we already paid. I said absolutely not. Shortly after he returned after “working something out” to where we were STILL paying an additional $125 for a dryer. At this point we’ve been here almost 2 HOURS and I’m sick of it and ready to go so my husband and I decide to move forward with the sale. Went to checkout and they said we had to pay for the item in full and the money we already spent couldn’t be applied to the purchase and at that point we are out of here. Absolutely ridiculous and they are delusional if they think we are paying for two dryers and taking home one. This whole experience was nothing short of an absolute shit show and a proper display of poor management in several departments. Which at $10 an hour I can’t say I would care to do a good job either when I could go to McDonalds and make more hourly. Sad.

1 mai 2026
Avis spontané
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Réponse de Electronic Express

Thank you for your feedback. We’re sorry for the frustration—especially since you needed a dryer the same day.

The open-box unit should not have been available for sale, as it had a prior reported issue and wasn’t properly removed from inventory. We’ve addressed this with our team to prevent it from happening again. Once the issue was identified, our staff shared what we knew and worked to find a solution, including offering an exchange within your price range and a discounted upgrade. We understand those options didn’t meet your needs, and we regret we couldn’t reach a resolution that worked for you.

Noté 1 sur 5 étoiles

I placed an order over 2

I placed an order over 2
Months ago and I still have not received the order, do I need to cancel and get my money back?

19 mars 2026
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Réponse de Electronic Express

Thank you for the feedback. Your review was forwarded to our customer service manager and they confirmed that your order has been cancelled. The banking system can take 3 to 7 days to return the funds your account. We apologize for the inconvenience.

Noté 5 sur 5 étoiles

What more could I want?

Exactly what I wanted - at the best available price - delivered earlier than promised. It was my first experience with Electronic Express, and it was great.

23 avril 2026
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Réponse de Electronic Express

Thank you for the feedback on your order!

Noté 5 sur 5 étoiles

Easy and seamless experience shopping…

Easy and seamless experience shopping online. Ordered an item at a pretty good sales price, quick free shipping too.

23 avril 2026
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Réponse de Electronic Express

Thank you for the feedback on your online shopping experience!

Noté 5 sur 5 étoiles

Great Yeti Cups

Fast delivery and great selection.

23 avril 2026
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Réponse de Electronic Express

Thank you for the feedback!

Noté 1 sur 5 étoiles

Never got anything

23 avril 2026
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Réponse de Electronic Express

Thank you for the feedback. Have you contacted our customer service on this matter?

Noté 5 sur 5 étoiles

I was able to find two difficult to…

I was able to find two difficult to find Yeti Ramble 42 oz. Tumblers and ordered both. They were shipped pretty quickly and packaged really well. Would definitely order from this company again!

21 avril 2026
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Réponse de Electronic Express

Thank you for the feedback!

Noté 5 sur 5 étoiles

Very competitive pricing

Very competitive pricing. I attempted to get home depot to price match and the price was so good that HD refused to price match. Saved over $500.

6 avril 2026
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Réponse de Electronic Express

Thank you for the review on our pricing!

Noté 3 sur 5 étoiles

Initial problems with this company…

Initial problems with this company declining our first attempt at purchasing, second attempt went through but the frezzer came damaged but useable. Was in need of it immediately so no time to return or wait for a new one.

2 avril 2026
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Réponse de Electronic Express

Thank you for the review. Please contact our customer service for a partial refund on your dented freezer.

Noté 4 sur 5 étoiles

Yeti Lunchbox

Excellent price on my Yeti lime lunchbox. Timely delivery but it came slightly scuffed up. Not a huge issue but I was a bit surprised.

20 avril 2026
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Réponse de Electronic Express

Thank you for the feedback! Your review has been forwarded to our Yeti product manager to review.

Noté 5 sur 5 étoiles

Looking for discontinued yeti color and…

Looking for discontinued yeti color and they had it and shipped out very next day. So glad I found this company

20 avril 2026
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Réponse de Electronic Express

Thank you for the feedback! Enjoy your Yeti product!

Noté 1 sur 5 étoiles

They cancelled my order without any…

They cancelled my order without any further explanation.

19 avril 2026
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Réponse de Electronic Express

Thank you for the review. Your review has been forwarded to our customer service manager so they can look into your situation.

Noté 5 sur 5 étoiles

Online

First time buying an appliance strictly online, and everything went smoothly.

18 avril 2026
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Réponse de Electronic Express

Thank you for the review on your online appliance purchase!

Noté 5 sur 5 étoiles

Quick shipping!

I was looking for an item that had been discontinued and found it at Electronics Express online. I was thrilled with the speed of shipping and the reasonable cost for the item.

17 avril 2026
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Réponse de Electronic Express

Thank you for the review on our selection and shipping speed!

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