So I posted a 5 star review based upon ordering and Aftersales, the fantastic customer service from Summer and her team, and the speedy delivery and beautiful packaging. Well, my wife opened her “g... Voir plus
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So I posted a 5 star review based upon ordering and Aftersales, the fantastic customer service from Summer and her team, and the speedy delivery and beautiful packaging. Well, my wife opened her “g... Voir plus
L'entreprise a répondu
Really disappointed with this subscription. The underwear itself isn’t particularly good quality and the sizing seems really off. The postage also states 2–3 days, but I’ve been waiting almost... Voir plus
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Outstanding customer service! I only recently discovered this company and have had issues with sizing, staff have gone above and beyond on numerous occasions in order to get this rectified. From t... Voir plus
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Such a wonderful company! Super comfy and beautiful lingerie sets, the parcels come with little goodies like flowers and face masks - all vegan which is so considerate! The sets fit perfectly and are... Voir plus
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A répondu à 95 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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My wife loves the quality of the product and the team go above and beyond when we moved address and solved the issue quickly

Réponse de Elia
Have had two of these so far the fit is perfect on both and they are so beautiful ❤️ lovely little box to get each month also love the satin scrunchys that came with, soooo cute

Réponse de Elia
You’re lingerie is beautifully designed and well stitched, attractively packaged with the little extras that that make each box feel special, on one bra the underwire started coming out, I can fix it no problem. Perhaps a tiny touch of stretch in the bra might be helpful as I cant decide if I’m better off with a 34B or C , I’m really looking forward to receiving my next set xxx

Réponse de Elia
Amazing customer service and great attention to detail on each piece

Réponse de Elia
It's ok. the first box or two is great until you realise it's the same underwear every month just in increasingly ugly colours. Also I specifically asked not to have thongs yet I got sent them. And a couple of the bras really looked awful on me so I asked them not to send that style again..but yep, they kept sending them. I feel a little conned tbh by this. All jazz hands at the beginning but it's just cheap stuff in the end.
UPDATE: A very nice person got back to me with refunds for unwanted underwear and apologies. I would hasten to add that the question of style of underwear and colours is my personal one - and that the actual service - packaging and customer service is overall good and I wouldn't want anyone not to take up a subscription because of my review. I enjoyed it while it lasted for me - and I did get some nice undies out of it! I have amended my rating as a result.

Réponse de Elia
Some of the underwear is lovely but I’m a size 10 weighing 9stone 5 and the Large was just not big enough. Seemed crazy! Also a lot of the same designs

Réponse de Elia
I love this lingerie box. The underwear was stunning, beautifully made and designed, excellent quality. Fitted perfectly and to size. Beautifully wrapped with lovely little gifts and accessories and delivered every month.

Réponse de Elia
Such quick, friendly and professional service! I contacted Elia Boutique by email on Sunday evening and the problem was solved first thing Monday morning by Stacy.
Also beautiful online presence!

Réponse de Elia
Everything is fantastic and good fitting. Like the extra surprises

Réponse de Elia
The set I've received is so beautiful and well made. They are extremely comfortable and fit like a dream! I feel so confident wearing them. I love the little gifts you get in the box and so worth the price! I can't wait to receive more! Customer service is really quick when there's an something needing clearing up and they are extremely kind. Thank you ❤️

Réponse de Elia
I love receiving my package each month. Its a gift to myself and self care. Beautiful feminine sets.

Réponse de Elia
I am now waiting my 3rd delivery, I can not fault Elia boutique the sets are beautiful I pick to have a surprise and I have never been more excited to receive a parcel as when my new underwear sets come, would highly recommend

Réponse de Elia
Beautiful sets my daughter and I both had our 2nd box and absolutely love it..the little surprise extras are amazing .

Réponse de Elia
You can contact this company by email and they respond quickly to your query and sort it promptly with a replacement if needed and if you want to change the style of the bras pants /thongs its not a problem their happy to do so. I have been very pleased with the style colour and the fit of the bras pants/thongs you even get little gifts inside you monthly subscriptions which are well thought out l would recommend Elia boutique to anyone that wants something different to what you can buy in there local store their attention to the detail to each item they sent out is fantastic l look forward to my monthly subscription

Réponse de Elia
Beautiful underwear and the package is pretty to.
Fit is good and have no issues

Réponse de Elia
Fuller cups are just small bras run slightly larger - they are useless. Straps very thin, only 2 hooks, no side support at all, no projection in the cup. Received one that fitted well but the second was just awful. About 4 cup sizes too small awful. Return window extremely short.

Réponse de Elia
I originally ordered the wrong size for both the top and bottom. After speaking with the team at Elia, they helped me choose the right size, and once the replacement set arrived, it fit perfectly. It’s a beautiful set and I’m very much looking forward to receiving my next set! I also received very good feedback 😉

Réponse de Elia
After loosing weight having 3 children and loosing my sparkle i came across Ella boutique for a simple treat each month for myself the laundry each moth I recive is quality comfortable and sexy I look forward to see what I have in the box each month and so far I love it all its easy to change sizes and styles each month by going on to my account and editing 100% recommend xx

Réponse de Elia
Lovely quality, comfortable and beautiful!
Best customer service I have received in ages I would highly recommend!

Réponse de Elia
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