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Elia Avis 

218
•
TrustScore 4 sur 5

4,2

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

So I posted a 5 star review based upon ordering and Aftersales, the fantastic customer service from Summer and her team, and the speedy delivery and beautiful packaging. Well, my wife opened her “g... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Really disappointed with this subscription. The underwear itself isn’t particularly good quality and the sizing seems really off. The postage also states 2–3 days, but I’ve been waiting almost... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Outstanding customer service! I only recently discovered this company and have had issues with sizing, staff have gone above and beyond on numerous occasions in order to get this rectified. From t... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Such a wonderful company! Super comfy and beautiful lingerie sets, the parcels come with little goodies like flowers and face masks - all vegan which is so considerate! The sets fit perfectly and are... Voir plus

L'entreprise a répondu


Coordonnées de contact

4,2

Bien

TrustScore 4 sur 5

218 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 95 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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4,2

Tous les avis

(218)

131 avis reçus au cours des 12 derniers mois

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Noté 2 sur 5 étoiles

Overall lacking

Overall lacking
Over the months the box has declined in quality, the underwear sets do not match the box themes and the underwear always runs tight.

I am a uk 8/10 and order a S but the fit isn’t right

10 juillet 2026
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Réponse de Elia

Hi Mirren. I'm sorry to hear you haven't been having a good experience. If you send us an email to info@elia.boutique and we will look into this for you. Love Elia xox

Noté 5 sur 5 étoiles

Beautiful lingerie and great customer service

Beautiful lingerie very detailed and a treat to open. Customer service is excellent and answer all questions promptly. Highly recommend this subscription.

16 juillet 2026
Avis spontané
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Réponse de Elia

Hi Carolyn, thank you for your lovely review. We are glad to hear you have been looked after by customer service and that you are loving the boxes! Love Elia xox

Noté 5 sur 5 étoiles

Lovely lingerie and always a monthly…

Lovely lingerie and always a monthly treat
Great fit and quality

4 juillet 2026
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Réponse de Elia

Hi Safran, thank you for your kind review. We are happy to hear you are happy with the box and the quality! Love Elia xox

Noté 5 sur 5 étoiles

Absolutely fantastic

Absolutely fantastic
Ive been signed up for a year now I love them its a nice suprise every month i love all the little bits you get too
Im a tiny a and they fit beautifully

11 juillet 2026
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Réponse de Elia

Hi Sophie, wow a year? That's amazing, thank you for being such a loyal customer. We are so glad to hear you are loving the boxes :) Love Elia xox

Noté 5 sur 5 étoiles

Amazing company

Amazing company, had to change size on the subscription and they were so helpful and accommodating, love the extras, sets are beautiful and so is the packaging, thankyou :)

9 juillet 2026
Avis spontané
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Réponse de Elia

Hi Lisa,

Thank you so much for your kind review. We are so glad to hear you are happy with the customer service and box! Love Elia xox

Noté 2 sur 5 étoiles

SHEIN SCAM

Was really happy with them at first, until I was scrolling SHEIN one day and came across a set that I’d received from Elia that was priced at £2, and then another set, and another and another… I PAID £30 FOR £2 SHEIN UNDERWEAR!! Avoid avoid avoid this absolute scammer!!

3 juillet 2026
Avis spontané
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Réponse de Elia

Hi Grace,

We can assure you we don't send our source any lingerie or sets from Shein, or any other off the shelf wholesalers. We design all our sets in house, and have these manufactured all ourselves - we can provide any evidence of this to you, or anyone else who may be interested; we're very proud of our design team and processes.

Furthermore, we could not find any information relating to a Grace Dutton on our order history, as we'd love to discuss this further and see what's going on, as if there are any designs you're seeing on a third party Chinese site, it'll be pictures or designs taken without our permission.

Thanks,

Elia

Noté 5 sur 5 étoiles

Wonderful

Product issue, customer service was excellent letting me know beforehand and offering very good alternative, subscription is normally routine and lovely items, wonderful quality and worth the money

2 juillet 2026
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Réponse de Elia

Hi Samantha, thank you so much for your kind review. I am so glad we could get things sorted for you and that you are loving the quality of the boxes :) Love Elia xox

Noté 5 sur 5 étoiles

Fantastic underwear comfy stylish and…

Fantastic underwear comfy stylish and my husband absolutely loves them the presentation box was just lovely
Thank you again looking forward to my next order ❤️

28 juin 2026
Avis spontané
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Réponse de Elia

Hi Ally, we are so glad to hear that both you and your husband love the boxes and that you love the presentation! We look forward to sending your box out. Love Elia xox

Noté 5 sur 5 étoiles

Best decision I have ever made

Best decision I have ever made, I absolutely love getting these boxes through each month - they're always new and interesting, always utterly stunning pieces and extremely well priced. Much cheaper and better than lingerie you buy out in retail shops, but just as good quality and prettier designs!

27 juin 2026
Avis spontané
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Réponse de Elia

Hi Caitlin, thank you so much for your kind review. We are so glad to hear that you are loving the boxes and are excited for them every time. If you need any help please reach out! Love Elia xox

Noté 5 sur 5 étoiles

The product is fantastic

The product is fantastic! The packaging, communication everything! I love all the colours & styles. I love the surprise opening the boxes! The little things like the team bags, bobbles, flowers. Such lovely wee touches. The fit is amazing also!

26 juin 2026
Avis spontané
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Réponse de Elia

Hi Angela, thank you so much for your kind words. We are so glad to to hear you are loving the boxes and the little extras. Love Elia xox

Noté 5 sur 5 étoiles

Love, love love this 😀

This company is great! Its such a lovely way to spoil yourself with such pretty underwear. I have the surprise box, every other month. I never know what im getting and there's always a scrunchie, and other little treats included. I love the fabric petals; I'm collecting them in a little crystal bowl. I like the attention to detail. The bottoms sizing were a bit small, when I explained this, customer service got straight back to me and sent me replacements, which I thought was really kind and shows how much they value their customers. I can't wait for my next box!

23 juin 2026
Avis spontané
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Réponse de Elia

Hey Sofia! Thank you so much for your kind words and we are so glad to hear that you love your monthly boxes and are being well after. If you ever have any issues or need to change anything just let us know! Love Elia xox

Noté 1 sur 5 étoiles

No email response and poorly made lingerie!

I sent an email about 2-3 days ago regarding my order, with no response. Not only did I not get the colour I asked for (I was given light blue and white instead of dark shades), but the quality was awful, with loose thread, finishing issues and extra lace that they had forgotten to cut off. Considering they advertise this email as their point of contact, I’m confused as to why I have yet to receive a response. It is evident that both their quality control and customer service are not up to standard.

21 juin 2026
Avis spontané
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Réponse de Elia

Hey, I'm sorry to hear you haven't had a good experience. Can you email us again and specifically ask for Summer and I will look into this for you. Thank you

Noté 5 sur 5 étoiles

GREAT QUALITY ADORABLE PACKAGING

AAA omg my boyfriend keeps ordering me these and the quality is incredible. As a curvy girl i adoreeeee receiving these adorable themed lingerie packages that make me feel so confident. They have given me such a confidence boost and are true to size. We upped our subscription from monthly to twice a month as im addicted. Cute extras, cute packaging, great feeling. Thankyou !!!

20 juin 2026
Avis spontané
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Réponse de Elia

Hi Lily, we are so glad to hear that you are loving the sets you are receiving and that they make you feel confident. And wow twice a month?! that's amazing! Thank you! Love Elia xox

Noté 4 sur 5 étoiles

Sam has been an absolute angel

Sam has been an absolute angel, sorted my mistake on delivery address as I put the an old one on the order, great service and very pretty boxes with a few extras in there for my wife.

19 juin 2026
Avis spontané
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Réponse de Elia

Hi Chris, its Summer lol but thank you for your kind words. I'm glad I could sort things out for you and I am glad you both loved the boxes :)

Noté 5 sur 5 étoiles

I put in my style and size preference…

I put in my style and size preference and every single month a new box arrives, each as gorgeous as the last month but never repeated, opening my monthly Elia box has become an event amongst my friends and boyfriend is excited about it!

12 juin 2026
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Réponse de Elia

Hi Rainy, thank you for your kind words, we are so glad to hear you are all loving the box and the variety. If you ever need help or have any questions please reach out to us :) Love Elia xox

Noté 4 sur 5 étoiles

Beautiful underwear

The underwear is beautiful I had a problem work the knickers not dotting because I ordered the wrong size, they went above and beyond to send me a new pair one eight size at no extra cost, absolutely fantastic customer care and so helpful

21 mai 2026
Avis spontané
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Réponse de Elia

Hi, thank you so much for your kind words and of course we are here to help :) Love Elia xox

Noté 5 sur 5 étoiles

The subscription is a wonderful present…

The subscription is a wonderful present every month. Always beautiful and is something to look forward to.

8 juin 2026
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Réponse de Elia

Hi John, thank you so much for your kind words. If you ever need any help with anything just let us know :) Love Elia xox

Noté 5 sur 5 étoiles

My wife has been receiving monthly sets…

My wife has been receiving monthly sets of underwear. The sets have always been very pretty and delicate, femininity personified.
It’s true to say I’ve had to contact Elia on sizing issue, but I couldn’t be happier with the service received from Stacey in customer support. Excellent, first class.
The underwear makes my wife feel fantastic, that makes the subscription worthwhile.

5 juin 2026
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Réponse de Elia

Hi John , thank you for your kind words. We are glad to hear you and your wife are loving the sets and we are glad she feels amazing in them. Always here to help and I will pass your kind words onto Stacy. Love Elia xox

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