MOVERS BEWARE!!!!
MOVERS BEWARE!!!!! I wish I could leave 0 stars.
I am in process of a cross-country move with Elite Moving Partners and feel compelled to write this review. I may have written 3 reviews in my time, always to share praise, but I am writing this to hopefully save someone the stress and anxiety I've been undergoing for the past 2 weeks.
Ever since I paid my deposit for pickup, it has been a horrible experience!
I initially spoke with Christian ("Moving specialist") who among other companies I reached out to for quotes, was super fast to respond. We went over my 1bdrm apartment inventory (approx 796 Sq feet apartment) and he quoted me with a competitive price. He also said that due to a sudden cancellation on the truck, I would receive a "discounted price," if I booked that day. He also told me that my move from CA to NJ shouldn't be more than 11 days after pickup - So I decided to move out of my Apartment 8 days early to give them a head start to NJ. Christian said to ignore the contract sent stating that it could take, 5-30 days and that the average is no more than 11 days. He stated that they have to create a larger window in case of bad weather - Fine. That seemed fair to me.
What a fool I was to believe this!
I paid approx $1500 for initial deposit. When it came time for pickup, Elite Moving Company failed to tell me that they actually outsource a different company to do the actual moving/travel. They also have NO control over when this company decides to finally move your stuff. Christian also told me I could continue to pay with my credit card - LUCKILY I happened to call their Customer service number the day before and, Robin ("specialist") informed me that I would need to pay them with a cashier's check. Upon pickup morning, one of the movers looked around my apartment and instantly said I'd have to pay at least $600 more than my second payment installment quote ($1242) because they'll need to wrap my furniture pieces in blankets... I have moved several times in my life and NEVER has a moving company charged me extra to temporarily wrap my wooden furniture pieces in the used blankets they generally bring. Also, when I spoke to Christian, he told me that blankets, tape are covered in the overall cost of the move. However, since i was moving out that day, I didn't have much choice - I told the Mover that I would accept but will need to speak with Elite Moving regarding my final bill since this is NOT what we agreed on.
It has now been 2 weeks since my stuff was picked up and it's STILL sitting in a warehouse somewhere in CA. I was also quoted to pay an additional $2788 - For what??! I requested a breakdown of my bill from Robin and Jordyn several times for the past 2 weeks and of course - NO UPDATE. - Both of them are completely useless and unprofessional. I tried to call Christian back to discuss our initial conversation but he's conveniently unresponsive. Now when I call, they've transferred me to a nice woman, Nicki - However, she doesn't seem to have any further information for me thus far. I've now paid over $3K for a very small move ( I didn't even pack my bed!) and I couldn't be more upset about my experience. I continue to call them every few days for an update because nobody follows up! I am chasing down an ETA to understand at least when my furniture will be ON THE ROAD. I was told 4 days ago that they're "loading the truck" and when I called back today for an update, of course my things are still sitting in CA.
I also want to share that my Mom who lived in the same complex as me in CA, hired a different company to move her to FL (Great Wall Moving Co.- Highly recommend!!) She moved a week after me, had a move 3 times the size, and her things were delivered in 3 DAYS! She also received her car a day later from CA. Here I am, like an idiot, still awaiting an update on 1. When my things will finally be in route 2. WHY I am now being quoted a new price almost 2k more than my initial $4k quote. No answers.
Moving is so stressful and Elite Moving Partners should be ashamed of themselves! Horrible