The company failed to provide the care instruction.Under UK consumer rights, you may also be entitled to a return if the absence of these instructions makes the item unfit for purpose. Customer servic... Voir plus
L'entreprise a répondu
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The company failed to provide the care instruction.Under UK consumer rights, you may also be entitled to a return if the absence of these instructions makes the item unfit for purpose. Customer servic... Voir plus
L'entreprise a répondu
Ok, as a Grandmother to be, I maybe stepped ahead of the game when I purchased these but how could I resist! The detail of the sea life and dinosaurs, the size of the blocks that easily compact inside... Voir plus
My second order from Ella James . It was a beautiful Deco Lux Christmas Tree throw in cream , absolutely delighted with it , great quality and lovely and soft . Next day delivery as prompt as my fir... Voir plus
Beautiful chair purchased and delivered free within 2 days. Exceptionally well packed. Contact through their website was excellent with very quick and helpful responses. Absolutely delighted with b... Voir plus
Ella James is a UK-based home and lifestyle store, specialising in beautiful furniture, décor, and accessories. We are NOT connected in any way to the U.S. clothing store of the same name. If you’re shopping with us, you’ll find carefully curated homeware collections, children’s interiors, and timeless lifestyle pieces, all delivered with a personal touch and dedicated customer service. We kindly ask reviewers to double-check they are leaving feedback for the correct Ella James business. If your experience relates to the U.S. clothing company, please direct your review to their page instead. Thank you so much for supporting our small business. We truly value every one of our customers.
9b Sawley Park, DE21 6AS, Derby, Royaume-Uni
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
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The company failed to provide the care instruction.Under UK consumer rights, you may also be entitled to a return if the absence of these instructions makes the item unfit for purpose. Customer service made it as difficult as possible for me to return it and get a refund. I will never buy from these people ever again. I was treated very badly.

Réponse de Ella James Homeware (NOT Ella & James Clothing)
So pleased with my order.
Quality exceeded my expectations.
Delivery also quick
Will definitely shop with Emma James again.
Great products and brilliant timeline from order to receipt
Lovely lampshade looks perfect in my son’s bedroom. Beautiful quality linen. Very speedy delivery and packaged well.
Fabulous vases from Ella James. The first two I ordered were broken in the warehouse. Ella James gave me 15% off my next order. Great company
Great Service
Our purchases were delivered by hand & they look absolutely great!
The perfect umbrella's for our new terrace at The Old Horse in Leicester.
Lovely garden umbrella.Delivery very quick,would highly recommend.
Incredibly fast despatch and shipping, and a great product. Amazing all round.
Easy to order and swift delivery
Quick response when emailed for further details of item l needed to go with my purchase
They refuse to respond to multiple emails, took forever to ship my package, and completely messed up the customs process, leading to my credit card information being leaked to the courier and charged without my consent.

Réponse de Ella James Homeware (NOT Ella & James Clothing)
I ordered a product from Ella James and was really impressed with the service. It was posted the same day I purchased and arrived the following day. When the item arrived it was absolutely perfect. I am really impressed given that I was waiting for the same product from a major retail store for over 2 weeks who then cancelled my order as it was out of stock. Thank you Ella James you really saved us as this was much needed! Wouldn't hesitate to shop here again.
Lovely products and fast delivery! Packaged beautifully and excited to order again!
I couldn't be happier with my order. Stylish, high-quality items and great attention to detail. Ella James made gifting easy and stresss free.
I bought a newborn gift set and it exceeded my expectations. Everything looked high-end, thoughtfully put together, and incredibly soft. The parents loved it, and the whole ordering process was effortless.
Product was nice but extremely expensive for what it was. Essentially, a beanbag... Arrived in a box, bashed from head to toe with a very strange pocket mirror at the bottom of the box?
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