I found what I was looking for at a great price. My package arrived faster than expected. Overall, great shopping experience. I will buy again from this website.
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Lisez les avis des autres
This is not a bad review on the company "Ella Paradis" service was super fast, but the product "Men Vibration masturbator" is very disappointing. It's as if they never had a male test the thing before... Voir plus
L'entreprise a répondu
I usually never write reviews, but I got the OSE 2 a couple weeks ago and it’s literally changed the game for me. I usually bought just random toys but after this purchase I realized how much quality... Voir plus
L'entreprise a répondu
Great online sex shop. I like the variety of products and fair prices. Shipping was free, discreet and super fast. Ordered on Sunday evening and received Wednesday afternoon. 5 star experience
À propos de l'entreprise
Écrit par l'entreprise
Founded in 2015, Ella Paradis leads a pleasure-positive movement by providing access to high-quality intimate products; provides stellar customer service; and leverages cutting edge technology to improve our customers' lives. We are a discreet, online boutique for all things intimate. With a curated selection of thousands of quality-body safe products, we have developed a unique shopping experience that allows our customers to shop with pleasure, comfort, and peace of mind.
Coordonnées de contact
8880 NW 20TH ST, STE K-L, 33172-2636, DORAL, Etats-Unis
- 1(844)355-2669
- wecare@ellaparadis.com
- ellaparadis.com
4,2
Bien
72 avis
Aucun historique récent de demande d’avis
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Received Promptly, good products
Ordered 3 products, they were shipped with tracking within 2 days of my order. Received them promptly and came as described.
10 juin 2021
Avis spontané
Réponse de Ella Paradis Inc.
Hello Mike H,
Thanks for the feedback! If you have any questions or concerns, please do not hesitate to reach out to us again at 1(844)355-2669 or visit EllaParadis.com to Chat (M-F 8AM-8PM & Sat 1PM-6PM EST) where one of our reps will gladly assist you!
So happy with my purchase
So happy with my purchase! Was able to track my package throughout the entirety of my waiting process and it even arrived earlier than expected. Definitely recommend to all
9 juin 2021
Avis spontané
Réponse de Ella Paradis Inc.
Hello Franco Curcio,
We're glad to hear your happy with your item! If you have any questions or concerns, please do not hesitate to reach out to us again at 1(844)355-2669 or visit EllaParadis.com to Chat (M-F 8AM-8PM & Sat 1PM-6PM EST) where one of our reps will gladly assist you!
Réponse de Ella Paradis Inc.
Hello Joann Ryan,
Thank you for the feedback! If you have any questions or concerns, please do not hesitate to reach out to us again at 1(844)355-2669 or visit EllaParadis.com to Chat (M-F 8AM-8PM & Sat 1PM-6PM EST) where one of our reps will gladly assist you!
I’m definitely coming back for more
I ordered my first product from ellaparadis back in September to try out the website and was extremely surprised at how smoothly the process went. I was able to track my shipment the entire way and was extremely happy with the product and its quality. Not only have I bought more products regularly but this is now my favorite online shopping experience! They also have great customer service. I would definitely recommend them!
9 juin 2021
Avis spontané
Réponse de Ella Paradis Inc.
Hello Olivia,
We're greatly appreciative for your feedback! If you have any questions or concerns, please do not hesitate to reach out to us again at 1(844)355-2669 or visit EllaParadis.com to Chat (M-F 8AM-8PM & Sat 1PM-6PM EST) where one of our reps will gladly assist you!
First Order and coming for more!!
This was my first time shopping for this type of articles, I was really nervous as it was a surprise for my partner really didn't know what to expect, however, Ella Paradis customer agent was so professional about everything from recommending the perfect product to the shipping time, they even gave me a little surprise gift after I told them the purpose of my order, I've recommended it to all my gal friends and heard great things from them as well! Overall Great experience, awesome people, and really good product!
9 juin 2021
Avis spontané
Réponse de Ella Paradis Inc.
Hello Patricia Martinez Pinto,
We greatly appreciate all of your feedback and we're happy to have been able to help! If you have any other questions or concerns, please reach out to us again at 1(844)355-2669 or visit EllaParadis.com to Chat(M-F 8AM-8PM & Sat 1PM-6PM EST) where one of our reps will gladly assist you!
good experience
i came to ella off a suggestion from a friend, and i'm very glad i did! the site was informative and easy to navigate. i was able to split my payment in 4s with a platform called quadpay that they offered. i got emailed as soon as my item shipped and it came on time. i got sent an email with instructions how to use the vibe i purchased. overall was a great experience and i highly recommend.
9 juin 2021
Avis spontané
Réponse de Ella Paradis Inc.
Hello GG,
We greatly appreciate all of the feedback provided! If you have any questions and/or concerns, please do not hesitate to reach out to us directly at 1(844)355-2669 or visit EllaParadis.com to Chat (M-F 8AM-8PM EST) where one of our reps will gladly assist you!
Good prices and better customer service!
Their prices are better than most...
I used their live chat when I had a question and the staff is knowledgeable and available...a real person and not a bot! Their help is professional and not awkward (considering the question and subject matter!)
My items arrived quickly, but I had a question about how to charge one of them...I started a ticket since it was late, and had an email response the following morning.
I, like many others, was concerned about the poor reviews, but they seem to have their act together!
19 mai 2021
Avis spontané
Réponse de Ella Paradis Inc.
Hello Bruce T,
We greatly appreciate all of the feedback provided here! If you have any other questions or concerns, please reach out to us again at 1(844)355-2669 or visit EllaParadis.com to Chat(M-F 8AM-8PM EST) where one of our reps will gladly assist you!
When I read the bad reviews after I…
When I read the bad reviews after I made my purchase I was worried. But I must say that every thing went very smooth from online ordering to delivery for me. It came quickly, tracking showed up in my e mail immediately, and the product totally meets my expectations. Nicely packaged with directions as well. I think this company possibly had a rocky customer service from many of the negative reviews. It seems they have definitely made some improvements. I have zero complaints at this time.
6 mai 2021
Avis spontané
Réponse de Ella Paradis Inc.
Hello Gina Blonde Fosdick,
We greatly appreciate all of your feedback! If you have any questions and/or concerns, please do not hesitate to reach out to us directly at 1(844)355-2669 or visit EllaParadis.com to Chat (M-F 8AM-8PM EST) where one of our reps will gladly assist you!
I have nothing but compliments for this…
I have nothing but compliments for this amazing company! They went above and beyond to make sure I was completely satisfied! My order arrived well packaged and on time! Their customer support team answered all my questions as well!
4 mai 2021
Avis spontané
Réponse de Ella Paradis Inc.
Hello Vanessa Lopez,
We greatly appreciate your feedback! If you have any other questions or concerns, please reach out to us directly at 1(844)355-2669 or visit EllaParadis.com to Chat(M-F 8AM-8PM EST) where one of our reps will gladly assist you!
A fantastic organization
A fantastic organization! Great cutomer support from beginning to end of the process. The team is really well informed and go the extra mile at every stage. I would recommend them unreservedly.
4 mai 2021
Avis spontané
Réponse de Ella Paradis Inc.
Hello Jayden Crespo,
We greatly appreciate your feedback! If you have any other questions or concerns, please reach out to us directly at 1(844)355-2669 or visit EllaParadis.com to Chat(M-F 8AM-8PM EST) where one of our reps will gladly assist you!
Shipping was a bit delayed but the…
Shipping was a bit delayed but the awesome customer service team definitely made up for it.
4 mai 2021
Avis spontané
Réponse de Ella Paradis Inc.
Hello Darren La Rosa,
We greatly appreciate your feedback and apologize for any delays you encountered! If you have any other questions or concerns, please reach out to us directly at 1(844)355-2669 or visit EllaParadis.com to Chat(M-F 8AM-8PM EST) where one of our reps will gladly assist you!
Not as imagined
The transaction went smoothly, however the item I ordered is too loud and distracting. The plus and/or minus buttons seemed to be the same speed. The item was not a comfortable fit for me.
26 avril 2021
Avis spontané
Réponse de Ella Paradis Inc.
Hello Trina Woods,
We're terribly sorry to hear this item was not the best fit for you. However, keep in mind, we offer a 30 Day Satisfaction Guarantee. Please reach out to us at 1(844)355-2669 or visit EllaParadis.com to Chat(M-F 8AM-8PM EST) and reference this review, so we can resolve this matter.
Horrible Customer Service
I have attempted to order from here twice. I can never track my orders and I can't ever get anyone to message me back. Ive invested in $100+ in toys and haven't received one. I will not be ordering from here again.
23 avril 2021
Avis spontané
Réponse de Ella Paradis Inc.
Hello Makaela Brooks,
We're terribly sorry to hear about any tracking issues you've encountered. As per our records, your package should be delivered by end of day today 4/26/2021. Should any issues arise with this order, please reach out to us directly at 1(844)355-2669 or visit EllaParadis.com to Chat(M-F 8AM-8PM EST) and reference this review, so we may resolve this matter.
The product I bought worked twice and…
The product I bought worked twice and then wont stay on more than a second. It was after 30 days as stated in their return policy, but they must stand by their products. It cost $80 and I am out that money. I want my money back. They have referred me to the manufacturer who will give me a replacement of the same defective product.
Customer service actually reached out to me by phone which is unusual but kept repeating the same return policy. Junk is junk. I want my money back.
7 avril 2021
Avis spontané
Réponse de Ella Paradis Inc.
Hello Janice,
We are terribly sorry to hear about your defective item and we'd like to sincerely apologize again. With most manufacturers, warranty service's are handled by them directly after any limited time store warranty has expired. Although a month after our 30 day Satisfaction Guarantee, we have gone ahead and refunded your total purchase as a one time courtesy. To show we'd still love you to come back, please reach back out to us at 1(844)355-2669 or visit EllaParadis.com to Chat(M-F 8AM-8PM EST) and reference this review, so we can provide you with a complimentary Gift Card!
Everything is very satisfactory
Everything is very satisfactory. I have gotten multiple orders and I have zero complaints. The items are good for solo play and spices up my romances.
8 mars 2021
Avis spontané
Réponse de Ella Paradis Inc.
Hello Heather Morningstar,
We greatly appreciate your feedback and we'd love to have you back! Please reach out to us at 1(844)355-2669 or visit EllaParadis.com to Chat(M-F 8AM-8PM EST) and reference this review, so we can provide you with a complimentary Gift Card!
Skeptical of this company
Ordered two items. Received package with only one. No receipt or paperwork was included. Nothing about being shipped in two separate packages. Sent communication to company support. Received an email from no name/anonymous thanking me for contacting them.
When entering a shipment tracking number, it states package delivered. Order history states order shipped an complete. On another page on company website, entering the order number informs me a 2nd package is on its way. At this time, I'm skeptical of the company.
Update: I eventually received both products and was quite satisfied. No longer skeptical.
2 mars 2021
Avis spontané
Réponse de Ella Paradis Inc.
Hello Patriotblue1,
We are terribly sorry to hear about the confusion encountered with more than one shipment. Due to the stock in our multiple warehouses, we sometimes ship items separately to ensure the speediest delivery. We've been making improvements to our support team and we'd like to invite you back! Please reach out to us at 1(844)355-2669 or visit EllaParadis.com to Chat(M-F 8AM-8PM EST) and reference this review, so we can provide you with a complimentary Gift Card!
yet, still in business... how??
don't trust this company!! all they want is the money that you can best spent elsewhere.
have been trying to get a replacement product for something i ordered in early december. as of early february nothing has happened despite multiple communications via phone, live chat and email. i finally received an email today informing me my free gift is on the way. i already received that ( useless ) thing. where is my replacement product? i think the point is to give up. they get the money and you get a defective product. fortunately for them it's not returnable and they won't accept a defective product return for a refund as they don't accept any returns ( understandable and desirable but sill not helpful to the consumer with a a product that doesn't work. ) not sure how they are still operating with that business model...
4 février 2021
Avis spontané
Réponse de Ella Paradis Inc.
Hello Andra M,
We are sincerely apologetic regarding this matter and hope to alter your view on Ella Paradis. We would also like to inform you that we've been working diligently to improve our customer support team and we'd like to invite you back. To atone for our previous mistakes, please reach out to us at 1(844)355-2669 or visit EllaParadis.com to Chat(M-F 8AM-8PM EST) and reference this review, so we can provide you with a complimentary Gift Card!
Buyer beware
I agree, they are scammers. After two months of getting the run around for a refund on a cancelled order, I got the BBB involved. I received a refund within a day.
30 décembre 2020
Avis spontané
Réponse de Ella Paradis Inc.
Hello Lee Provance,
We are terribly sorry too hear about the complications encountered with your refund. We'd also like inform you that we've been working diligently to improve our customer service team and we'd like to invite you back. To atone for any and all of our previous mistakes, please reach out to us at 1(844)355-2669 or visit EllaParadis.com to Chat(M-F 8AM-8PM EST) and reference this review, so we can provide you with a complimentary Gift Card!
Is there any customer service at all?
I ordered and cancelled an item within the same day. "Mario Lopez" emailed saying my cancel request was received and yet they still charged and sent the item to me (the wrong address by the way which would have been seen in my cancellation request #93941). I've submitted like 10 customer service "forms" and have received 0 calls. I finally had the charge reversed by my bank. I'm done dealing with this terrible company.
30 décembre 2020
Avis spontané
Réponse de Ella Paradis Inc.
Hello Angela Koepp,
We are sincerely apologetic regarding the lack of service you've received in the past. We'd also like inform you that we've been working diligently to improve our customer service team and we'd like to invite you back. To atone for any and all of our previous mistakes, please reach out to us at 1(844)355-2669 or visit EllaParadis.com to Chat(M-F 8AM-8PM EST) and reference this review, so we can provide you with a complimentary Gift Card!
Terrible customer service and scam…
Terrible customer service and scam artists. They claim no responsibility if a package was not delivered and provide no solutions. They took their time in responding and went back and forth regarding an undelivered package and they said I should report to their delivery system Route, and Route said it was past their time limit leaving you at a dead end. Horrible company. Would not recommend.
20 novembre 2020
Avis spontané
Réponse de Ella Paradis Inc.
Hello DG,
We are terribly sorry to hear about the lack of support and solutions provided during this instance and we'd really like to rectify this matter. We'd also like inform you that we've been working diligently to improve our customer service team and we'd like to invite you back. To atone for any and all of our previous mistakes, please reach out to us at 1(844)355-2669 or visit EllaParadis.com to Chat(M-F 8AM-8PM EST) and reference this review, so we can provide you with a complimentary Gift Card!
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