I found what I was looking for at a great price. My package arrived faster than expected. Overall, great shopping experience. I will buy again from this website.
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Lisez les avis des autres
This is not a bad review on the company "Ella Paradis" service was super fast, but the product "Men Vibration masturbator" is very disappointing. It's as if they never had a male test the thing before... Voir plus
L'entreprise a répondu
I usually never write reviews, but I got the OSE 2 a couple weeks ago and it’s literally changed the game for me. I usually bought just random toys but after this purchase I realized how much quality... Voir plus
L'entreprise a répondu
Great online sex shop. I like the variety of products and fair prices. Shipping was free, discreet and super fast. Ordered on Sunday evening and received Wednesday afternoon. 5 star experience
À propos de l'entreprise
Écrit par l'entreprise
Founded in 2015, Ella Paradis leads a pleasure-positive movement by providing access to high-quality intimate products; provides stellar customer service; and leverages cutting edge technology to improve our customers' lives. We are a discreet, online boutique for all things intimate. With a curated selection of thousands of quality-body safe products, we have developed a unique shopping experience that allows our customers to shop with pleasure, comfort, and peace of mind.
Coordonnées de contact
8880 NW 20TH ST, STE K-L, 33172-2636, DORAL, Etats-Unis
- 1(844)355-2669
- wecare@ellaparadis.com
- ellaparadis.com
4,2
Bien
72 avis
Aucun historique récent de demande d’avis
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Took forever and item broke first day
Took forever and item broke first day. They told me they would replace it and shipped it to the wrong address. Horrible customer service.
26 octobre 2020
Avis spontané
Réponse de Ella Paradis Inc.
Hello Della Temple,
We're terribly sorry to hear about the lemon you received and that your replacement was shipped to the incorrect address, however, we'd like to help. We'd also like inform you that we've been working diligently to improve our customer service team and we'd like to invite you back. To atone for our previous mistakes, please reach out to us at 1(844)355-2669 or visit EllaParadis.com to Chat(M-F 8AM-8PM EST) and reference this review, so we can provide you with a complimentary Gift Card!
Réponse de Ella Paradis Inc.
Hello Karen,
We're sorry to hear you've had a poor experience and we'd like to help. We'd also like inform you that we've been working diligently to improve our customer service team and we'd like to invite you back. To atone for any and all of our previous mistakes, please reach out to us at 1(844)355-2669 or visit EllaParadis.com to Chat(M-F 8AM-8PM EST) and reference this review, so we can provide you with a complimentary Gift Card!
I believe there is scam there is no one…
I believe there is scam there is no one to talk to and then when you try to track your package it takes you out of the system and then when you try to log back in it acts like you don't have an account or you never ordered anything but it took your money do not order from here ever😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡
21 octobre 2020
Avis spontané
Réponse de Ella Paradis Inc.
Hello Lexis Pitka,
We are terribly sorry to hear about the lack of support you've received in the past. We'd also like inform you that we've been working diligently to improve our customer service team and we'd like to invite you back. To apologize for all of our previous mistakes, please reach out to us at 1(844)355-2669 or visit EllaParadis.com to Chat(M-F 8AM-8PM EST) and reference this review, so we can provide you with a complimentary Gift Card!
Horrible customer service
Horrible customer service. They are scam artists. My order didn’t work and they refused to replace it. They insisted it worked even when I sent proof that it didn’t. DO NOT ORDER FROM THIS COMPANY.
8 septembre 2020
Avis spontané
Réponse de Ella Paradis Inc.
Hello Jenny Jones,
We are sincerely apologetic regarding all issues encountered with your defective purchase. We'd also like inform you that we've been working diligently to improve our customer service team and we'd like to invite you back. To atone for our previous mistakes, please reach out to us at 1(844)355-2669 or visit EllaParadis.com to Chat(M-F 8AM-8PM EST) and reference this review, so we can provide you with a complimentary Gift Card!
Do not buy from this company
Do not buy from this company. I ordered a month ago and still have not received my order. Never again. When they do answer my email I get - it,s on the way. I wanted to cancel because they sure took my money fast. They told me to refuse it when it comes. Yeah right when it comes. It’ on the way!
1 août 2020
Avis spontané
Réponse de Ella Paradis Inc.
Hello Jamie Martine,
We are sincerely apologetic in regards to the delays in shipping, as well as support response time. We'd also like inform you that we've been working diligently to improve our customer service team and we'd like to invite you back. To atone for any and all of our previous mistakes, please reach out to us at 1(844)355-2669 or visit EllaParadis.com to Chat(M-F 8AM-8PM EST) and reference this review, so we can provide you with a complimentary Gift Card!
Waiting for over a month
I ordered a gift for my sister on June 12, 2020. It's July 20 and I still haven't received my order yet. I can't cancel my order because the SKU # I need is not on my order. I will never order anything else from them ever again. Since I ordered it through Adam and Eve.com I will also never order from their website again either.
20 juillet 2020
Avis spontané
Réponse de Ella Paradis Inc.
Hello Sharmeen Brocks,
We are terribly sorry regarding the delays associated with your order. We would also like to inform you that we've been working diligently to improve our customer support and we'd like to invite you back. To apologize for our previous mistakes, please reach out to us at 1(844)355-2669 or visit EllaParadis.com to Chat(M-F 8AM-8PM EST) and reference this review, so we can provide you with a complimentary Gift Card!
Worst experience ever
Worst experience ever. First item broke, replacement that took forever to arrive broke and now I’m waiting for it to be replaced. Extremely poor customer service. No one to call. It takes days to get a response and when they are out at one location and need to send it from another, they don’t bother to tell you that this has happened and it hasn’t even been shipped, you have to try to contact them and play the waiting game. Do they make amends and apologize or try to send it via express mail? No. Just tell you it hasn’t been sent and to check the tracking link they just gave you. I will never shop here again and I would not recommend this company to anyone
6 juillet 2020
Avis spontané
Réponse de Ella Paradis Inc.
Hello Sherri Sholar,
We are extremely apologetic to hear about the inconveniences you've encountered, as well as the lack of support received. We would also like to advise that we've been working diligently to improve our customer service team and we'd like to invite you back. To apologize for our previous mistakes, please reach out to us at 1(844)355-2669 or visit EllaParadis.com to Chat(M-F 8AM-8PM EST) and reference this review, so we can provide you with a complimentary Gift Card!
Awful Company. Terrible Customer Service.
Awful, Awful, Awful. This company is just awful. It took forever to get my order. I inquired as to what was taking so long but it took a week for them to get back to me. Basically they take your money and ship the item when they are good and ready. Once I FINALLY received it the item was faulty. It took ONE MONTH for Ella Paradis to answer my inquiry about the faulty item. I can't imagine any company that wants return customers taking a month to answer a simple email. Don't buy from them! Awful!
3 juin 2020
Avis spontané
Réponse de Ella Paradis Inc.
Hello Dissatisfied Customer,
We are terribly sorry to hear about any and all issues encountered due to your delay in support. We'd also like to inform you that we've been working diligently to improve our customer satisfaction and we'd like to ask you to give us another try. To atone for our mistakes, please reach out to us at 1(844)355-2669 or visit EllaParadis.com to Chat(M-F 8AM-8PM EST) and reference this review, so we can provide you with a complimentary Gift Card!
Scam & lies!
This is getting ridiculous it's been OVER 2 weeks since I placed my order and it STILL HASN'T even been processed yet! It's been OVER a week since customer service told me they'd process my order THAT DAY and my order STILL HASN'T been processed! Is your company a scam? Do I need to contact the BBB to report a scam? There was only 1 employee Caroline Ramos who actually seemed to want to help me even if the answers she got customer support to give me were a lie I'm still grateful for her & only her.
31 mai 2020
Avis spontané
Réponse de Ella Paradis Inc.
Hello Kim Tiller,
We are terribly sorry regarding the shipping delays and lack of customer support. Two weeks is too long for an order to be processed and shipped, and we'd like to apologize again. We'd also like to inform you that we've been working diligently to improve our customer satisfaction and we'd like to ask you to give us another try. To atone for our mistakes, please reach out to us at 1(844)355-2669 or visit EllaParadis.com to Chat(M-F 8AM-8PM EST) and reference this review, so we can provide you with a complimentary Gift Card!
Products did not ship on time and tried…
Products did not ship on time and tried contacting customer service several times and never heard back. Will not use this site again.
26 mai 2020
Avis spontané
Réponse de Ella Paradis Inc.
Hello Brynne Williams,
We are sincerely apologetic regarding the delays in shipping, as well as the delay in response time/lack or support during your previous encounter's with us. We wanted to let you know, we have been working around the clock to improve our customer support team. At this time, we'd like to offer you a complimentary Gift Card to hopefully entice you to take another look. Please reach out to us at 1(844)355-2669 or visit EllaParadis.com to Chat! (M-F 8AM-8PM EST) Don't forget to reference this review when contacting us to receive your E-Gift Card!
Worst experience buying ever!!!!
Worst experience buying ever!!!!
No home number to call! No one to talk to! I ordered an 150.00 product April 9th! It’s May 5th and nothing. Just stupid email reply’s saying the same thing. Don’t buy from these people
5 mai 2020
Avis spontané
Réponse de Ella Paradis Inc.
Hello Pangea Salon,
We sincerely apologize for any shipping delays you experienced, as well as the lack of support. We have been working diligently to improve our customer service team since your last visit with us. As a welcome back gift, we'd like to offer you a complimentary Gift Card to use on your next purchase! Please reach out to us 1(844)355-2669 or visit EllaParadis.com to Chat! (M-F 8AM-8PM EST) Don't forget to reference this review when contacting us for your Gift Card!
Does anyone even work here?
My item was shipped to an undeliverable address because when creating the lable the last number of my apartment was cut off. This is an honest mistake so I didn't remove a start because of that reason. The item was shipped very quickly which was awesome but since the package didn't make it to me I tracked it all the way back to them and for over two weeks I wasn't able to get ahold of anyone at this company. I was extremely worried that no one actually worked there. Thankfully I paid through Amazon so it wasn't until Amazon was about to refund me my money that they finally replied. Once they replied we were able to resolve the problem but the item was late and I didn't get to give it to my friend at her Bachelorette party.
14 avril 2020
Avis spontané
Réponse de Ella Paradis Inc.
Hello Shelby,
We are terribly sorry for the shipping inconveniences, as well as the delay's associated with it. We are also sincerely apologetic regarding the lack of support available at that time. No need to worry though! We have been working diligently to drastically improve our customer pleasure center and feel you'd approve. As a welcome back gift, we'd like to offer you a GC to use on your next purchase! Give us a shout at 1(844)355-2669 or visit EllaParadis.com to Chat! (M-F 8AM-8PM EST) Don't forget to reference this review!
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