I have had 4 yearly service plans via my Lexus vehicle and they served me well however on taking up a 5th plan, and making 3 instalments, I found myself purchasing a newer car with a plan included... Voir plus
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Lisez les avis des autres
I have been with EMaC for quite along time and only ever got fantastic service. They are very professional and helpful. I am sorry to leave but different make of vehicle forces me to regrettably mov... Voir plus
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On changing my car, I needed to end one scheme and commence another; My phone query was dealt with positively - clearly, efficiently, and in a very friendly yet professional manner, and a refund on t... Voir plus
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Have been with EMaC Ltd for 8 years and have had excellent service throughout. As my car was written off, my existing policy has been cancelled and a new one taken out for current vehicle. The lady... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
We work in close partnership with vehicle manufacturers and dealerships to strengthen their aftersales relationships with their customers, creating positive experiences that lead to increased loyalty and greater revenues. We call this ‘Ownercare’. The core of the business is service plans: with a live book of 1.8 million customers we are the acknowledged UK leader.
Coordonnées de contact
EMaC House, Southmere Court, CW1 6GU, Crewe, Royaume-Uni
- 0330
- support@emac.co.uk
- emac.co.uk
4,5
Excellent
7 k avis
A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Call handler was very helpful and…
Call handler was very helpful and sorted my refund out quickly and efficiently
25 mars 2026
Avis spontané
Réponse de EMaC Ltd
Good afternoon David,
Many thanks for your fantastic review – we are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
Scott at EMaC
I took a service plan out with Nissan…
I took a service plan out with Nissan and due to having the services earlier than estimated I had to pay a top up before each service therefore zi would have paid more into the plan via my direct debits originally agreed. I cancelled the direct debits and worked out how much I still owed them £30 and rung EMac up directly. The young man was veryhelpful and polite. He agreed with my calculations and sent a link through for the outstanding amount. Very efficient service. Thank you. One less thing to worry about !
25 mars 2026
Avis spontané
Réponse de EMaC Ltd
Good afternoon Melissa,
Many thanks for your fantastic review – we are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
Scott at EMaC
Very helpful person who dealt with my…
Very helpful person who dealt with my cancellation request very quickly, explaining the process as she did so.
25 mars 2026
Avis spontané
Réponse de EMaC Ltd
Good afternoon Patrick,
Many thanks for your fantastic review – we are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
Scott at EMaC
Quick and efficient
Quick and efficient
Polite, understanding and knowledgeable
Thank you
25 mars 2026
Avis spontané
Réponse de EMaC Ltd
Good afternoon Reg,
Many thanks for your fantastic review – we are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
Scott at EMaC
I had some cosmetic paintwork carried, very poor
I had some cosmetic paintwork carried out approximately 3 months ago to address stone chips on the front bumper. At the time of repair, the technician advised that the existing paintwork was of poor quality due to a previous repair. I was informed that the warranty for the front bumper would therefore be void under my policy, which I agreed with.
During the same visit, the front spoiler was also treated for stone chips.
A few days ago, after a long drive, I noticed that the paint has started to peel in the areas where the repairs were carried out.
They still have not returned my calls and refused to rectify the damaged paintwork.
VERY POOR Service.
27 février 2026
Avis spontané
Réponse de EMaC Ltd
Good afternoon Anthony,
We are sorry to learn that your experience as an EMaC Plan holder has fallen short of expectation.
We pride ourselves on our industry leading customer service levels and are keen to resolve your enquiry. We would like the opportunity to understand your complaint fully and review it further but to do so we would require details of your policy to locate the plan information.
We've asked for additional information to help us find your plan. If possible, please provide your plan number or vehicle registration.
Once we receive this information, we will be happy to review this with urgent attention.
Kind regards,
Scott at EMaC
It was call handler Daniel
It was call handler Daniel, who was knowledgeable, patient, and very helpful in resolving my query.
19 mars 2026
Avis spontané
Réponse de EMaC Ltd
Good afternoon,
Many thanks for your fantastic review – we are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
Scott at EMaC
Avoid at all cost your lied to
Should be zero I was pressured into buying the warranty and told everything to electrical is covered and even wiring. All the documents provided was to do petrol and diesel cars nothing for my Mach E, Electric car. The company could not provide me with anything to say what was covered. The Ford dealership said they have spoken with EMac and confirmed everything in a Mach e is covered as it would be on a standard car. I was pressured into getting it and my vehicle has been to the Ford dealership 8 months from buying to be told by the service team the sales staff will tell you anything to get a sale that’s from their own team. Law and behold the wiring harness has gone on the calliper and isn’t covered as we was told it would be before booking it into Ford. It’s also a common problem with Mach e and Ford should cover it themselves. It’s a waste of money and your lied to in every direction. I’m half way through a complaint with the financial ombudsman with this. Avoid at all cost
23 mars 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning Jason,
We are sorry to learn that your experience as an EMaC Plan holder has fallen short of expectation.
We pride ourselves on our industry leading customer service levels and are keen to resolve your enquiry. We would like the opportunity to understand your complaint fully and review it further but to do so we would require details of your policy to locate the plan information.
We've asked for additional information to help us find your plan. If possible, please provide your plan number or vehicle registration.
Once we receive this information, we will be happy to review this with urgent attention.
Kind regards,
James at EMaC
Efficient and professional service
All round efficient and professional service.
Helpful telephone manner and follow-up email
23 mars 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning Ray,
Many thanks for your review – we are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
James at EMaC
Easy to use.
I bought a service plan through my car dealership to stop price rises. I sold my car before the service was due so cancelled the service plan. Dealership cancelled on my behalf. 3 days later a cheque was sent as a refund. Cheque never arrived due to Royal Mail error, called customer service and received a bank transfer that day. Excellent service
19 mars 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning Mark,
Many thanks for your fantastic review – we are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
James at EMaC
I cancelled my plan when I bought a new…
I cancelled my plan when I bought a new car with an included maintenance plan. The process was painless and went through so quickly that I thought they hadn't processed it. I will rejoin when the current service expires.
29 janvier 2026
Avis spontané
Réponse de EMaC Ltd
Good Afternoon Peter,
Many thanks for your fantastic review – we are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
James at EMaC
The advisor was very polite and…
The advisor was very polite and explained to me what was going on and why I had to pay a small amount towards the Service plan they then confirmed the new direct debit amount all very good great service.
20 mars 2026
Avis spontané
Réponse de EMaC Ltd
Good Afternoon Julie,
Many thanks for your fantastic review – we are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
James at EMaC
Réponse de EMaC Ltd
Good Afternoon Gary,
Many thanks for your fantastic review – we are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
James at EMaC
Very helpful and pleasant staff member…
Very helpful and pleasant staff member resolved my issue quickly and efficiently……only reason it was not 5 stars is because of the long winded options menu before call actually gets put through anywhere
23 mars 2026
Avis spontané
Réponse de EMaC Ltd
Good Afternoon K Hall,
Many thanks for your review – we are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
James at EMaC
Pleasant lady dealt with my situation…
Pleasant lady dealt with my situation excellently prompt and quick top service
23 mars 2026
Avis spontané
Réponse de EMaC Ltd
Good Afternoon Brian,
Many thanks for your fantastic review – we are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
James at EMaC
Read the T&Cs
I'd like to make a comment with reference to Emac. Be very careful when contemplating taking cover out. There are exemptions, the roof is not covered, the company they use, Revive, need a drive or such to carry out repairs, plus electric. Our car was due to have a a few cosmetic repairs today, I don't have a drive so arranged to have it done on a designated car parking space but company policy won't allow it.
So dont waste your money unless you are able to provide an adequate location.
23 mars 2026
Avis spontané
Réponse de EMaC Ltd
Good Afternoon Robert,
We are sorry to learn that your experience as an EMaC Plan holder has fallen short of expectation.
We pride ourselves on our industry leading customer service levels and are keen to resolve your enquiry. We have been able to identify your plan and will be in contact shortly.
Kind regards,
James at EMaC
I had a good experience overall with EMaC
I had a good experience overall with EmaC over the phone, very helpful.
19 mars 2026
Avis spontané
Réponse de EMaC Ltd
Good Afternoon Patricia
Many thanks for your fantastic review – we are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
James at EMaC
Réponse de EMaC Ltd
Good Morning Mrs Woodhouse,
Many thanks for your fantastic review – we are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
James at EMaC
Rang to change the date of my direct…
Rang to change the date of my direct debit- took a while to get through (3 times to pick an option) but then straight to the correct area, quick and easy, and the chap was very helpful and pleasant
19 mars 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning Tracey,
Many thanks for your fantastic review – we are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
James at EMaC
Service plan cancellation
Julia was very helpful and polite when I rang to cancel my service plan as I was changing my car. I would definitely recommend them.Thanks Julia
18 mars 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning John,
Many thanks for your fantastic review – we are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
James at EMaC
Very easy to cancel ,person very polite…
Very easy to cancel ,person very polite and helpful
19 mars 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning Ann,
Many thanks for your fantastic review – we are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
James at EMaC
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