Appalling customer service journey from start to finish, purchased the cosmetics maintaince plan through Honda. Complaints process has finally and rightly upheld and agreed to carry out work on small... Voir plus
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Lisez les avis des autres
Have been with EMaC Ltd for 8 years and have had excellent service throughout. As my car was written off, my existing policy has been cancelled and a new one taken out for current vehicle. The lady... Voir plus
L'entreprise a répondu
I rang this morning worried that the car dealership I have with EmaC shut without warning and what would happen to the car servicing plan I took out? Would all be lost ???? I spoke to a lovely lady... Voir plus
L'entreprise a répondu
Rang and spoke to Kay to find out when I would be receiving my refund for my cancelled service plan. She answered all my questions perfectly and let me know how much my refund was and approximately wh... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We work in close partnership with vehicle manufacturers and dealerships to strengthen their aftersales relationships with their customers, creating positive experiences that lead to increased loyalty and greater revenues. We call this ‘Ownercare’. The core of the business is service plans: with a live book of 1.8 million customers we are the acknowledged UK leader.
Coordonnées de contact
EMaC House, Southmere Court, CW1 6GU, Crewe, Royaume-Uni
- 0330
- support@emac.co.uk
- emac.co.uk
4,5
Excellent
7 k avis
A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Fantastic service as usual
I totally forgot the ladies name, it might have been Caroline. I called on a Saturday morning all confused on what was happening with my plan. They managed to not only help with the issue but also fix it and help me set everything back up so I was on track again. I've used emac for 12 and a half years and will continue to use the for years to come.
21 mars 2026
Avis spontané
Réponse de EMaC Ltd
Good afternoon Kirsty,
Many thanks for your fantastic review – we are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
Having paid in full for a full service…
Having paid in full for a full service plan with Toyota garage in Bedford I have since sold the vehcle.
Trying to get a refund for my plan as it had £303.30 due back to me but they insist the garage should refund. The garage refut this and although Emac told me thay had sent the money back to Romford, neither they nor Bedford have received anything back.
So to say I am extremely annoyed is an understatment.
27 mars 2026
Avis spontané
Réponse de EMaC Ltd
Good Afternoon Susan,
We are sorry to learn that your experience as an EMaC Plan holder has fallen short of expectation.
We pride ourselves on our industry leading customer service levels and are keen to resolve your enquiry. Thank you for providing your plan information, we have been able to identify your plan and will be in contact shortly.
Kind regards,
Scott at EMaC
It's a complete scam
It's a complete scam. After you car breaks there are so many rules ensuring you'll get nothing. They give you list of garages you can use, every garage is booked up for months and when you call them they say they currently don't deal with Emac for at least next 3 months so you will end up having your car broke, paying 60 quid a month for no help at all.. If I just put the 60 aside for a year I would be better off knowing that I will have no help and have to sort it out myself than trying to get them to help... Useless and pointless.. I should have withdrawn cash and wipe my ass with it.. would have been more useful than this
4 février 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning Lenka,
We are sorry to learn that your experience as an EMaC Plan holder has fallen short of expectation.
We pride ourselves on our industry leading customer service levels and are keen to resolve your enquiry. We have been able to identify your plan and will be in contact shortly.
Kind regards,
James at EMaC
My somewhat hurried frantic enquiry was…
My somewhat hurried frantic enquiry was met with me the customer in mind. A non jargon simplistic explanation was quickly delivered and panic over. Exceptional customer service. No long waiting time on phone very polite operator.
24 mars 2026
Avis spontané
Réponse de EMaC Ltd
Good afternoon Keith,
Many thanks for your fantastic review – we are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
Scott at EMaC
Réponse de EMaC Ltd
Good afternoon,
Many thanks for your fantastic review – we are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
Scott at EMaC
Georgina was very helpful and explained…
Georgina was very helpful and explained the cancellation process in great detail. She asked if I needed any further assistance as well. An easy and pleasant process. Thank you
25 mars 2026
Avis spontané
Réponse de EMaC Ltd
Good afternoon Ralph,
Many thanks for your fantastic review – we are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
Scott at EMaC
Call handler was very helpful and…
Call handler was very helpful and sorted my refund out quickly and efficiently
25 mars 2026
Avis spontané
Réponse de EMaC Ltd
Good afternoon David,
Many thanks for your fantastic review – we are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
Scott at EMaC
I took a service plan out with Nissan…
I took a service plan out with Nissan and due to having the services earlier than estimated I had to pay a top up before each service therefore zi would have paid more into the plan via my direct debits originally agreed. I cancelled the direct debits and worked out how much I still owed them £30 and rung EMac up directly. The young man was veryhelpful and polite. He agreed with my calculations and sent a link through for the outstanding amount. Very efficient service. Thank you. One less thing to worry about !
25 mars 2026
Avis spontané
Réponse de EMaC Ltd
Good afternoon Melissa,
Many thanks for your fantastic review – we are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
Scott at EMaC
Very helpful person who dealt with my…
Very helpful person who dealt with my cancellation request very quickly, explaining the process as she did so.
25 mars 2026
Avis spontané
Réponse de EMaC Ltd
Good afternoon Patrick,
Many thanks for your fantastic review – we are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
Scott at EMaC
Quick and efficient
Quick and efficient
Polite, understanding and knowledgeable
Thank you
25 mars 2026
Avis spontané
Réponse de EMaC Ltd
Good afternoon Reg,
Many thanks for your fantastic review – we are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
Scott at EMaC
I had some cosmetic paintwork carried, very poor
I had some cosmetic paintwork carried out approximately 3 months ago to address stone chips on the front bumper. At the time of repair, the technician advised that the existing paintwork was of poor quality due to a previous repair. I was informed that the warranty for the front bumper would therefore be void under my policy, which I agreed with.
During the same visit, the front spoiler was also treated for stone chips.
A few days ago, after a long drive, I noticed that the paint has started to peel in the areas where the repairs were carried out.
They still have not returned my calls and refused to rectify the damaged paintwork.
VERY POOR Service.
27 février 2026
Avis spontané
Réponse de EMaC Ltd
Good afternoon Anthony,
We are sorry to learn that your experience as an EMaC Plan holder has fallen short of expectation.
We pride ourselves on our industry leading customer service levels and are keen to resolve your enquiry. We would like the opportunity to understand your complaint fully and review it further but to do so we would require details of your policy to locate the plan information.
We've asked for additional information to help us find your plan. If possible, please provide your plan number or vehicle registration.
Once we receive this information, we will be happy to review this with urgent attention.
Kind regards,
Scott at EMaC
It was call handler Daniel
It was call handler Daniel, who was knowledgeable, patient, and very helpful in resolving my query.
19 mars 2026
Avis spontané
Réponse de EMaC Ltd
Good afternoon,
Many thanks for your fantastic review – we are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
Scott at EMaC
Avoid at all cost your lied to
Should be zero I was pressured into buying the warranty and told everything to electrical is covered and even wiring. All the documents provided was to do petrol and diesel cars nothing for my Mach E, Electric car. The company could not provide me with anything to say what was covered. The Ford dealership said they have spoken with EMac and confirmed everything in a Mach e is covered as it would be on a standard car. I was pressured into getting it and my vehicle has been to the Ford dealership 8 months from buying to be told by the service team the sales staff will tell you anything to get a sale that’s from their own team. Law and behold the wiring harness has gone on the calliper and isn’t covered as we was told it would be before booking it into Ford. It’s also a common problem with Mach e and Ford should cover it themselves. It’s a waste of money and your lied to in every direction. I’m half way through a complaint with the financial ombudsman with this. Avoid at all cost
23 mars 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning Jason,
We are sorry to learn that your experience as an EMaC Plan holder has fallen short of expectation.
We pride ourselves on our industry leading customer service levels and are keen to resolve your enquiry. We would like the opportunity to understand your complaint fully and review it further but to do so we would require details of your policy to locate the plan information.
We've asked for additional information to help us find your plan. If possible, please provide your plan number or vehicle registration.
Once we receive this information, we will be happy to review this with urgent attention.
Kind regards,
James at EMaC
Efficient and professional service
All round efficient and professional service.
Helpful telephone manner and follow-up email
23 mars 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning Ray,
Many thanks for your review – we are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
James at EMaC
Easy to use.
I bought a service plan through my car dealership to stop price rises. I sold my car before the service was due so cancelled the service plan. Dealership cancelled on my behalf. 3 days later a cheque was sent as a refund. Cheque never arrived due to Royal Mail error, called customer service and received a bank transfer that day. Excellent service
19 mars 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning Mark,
Many thanks for your fantastic review – we are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
James at EMaC
I cancelled my plan when I bought a new…
I cancelled my plan when I bought a new car with an included maintenance plan. The process was painless and went through so quickly that I thought they hadn't processed it. I will rejoin when the current service expires.
29 janvier 2026
Avis spontané
Réponse de EMaC Ltd
Good Afternoon Peter,
Many thanks for your fantastic review – we are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
James at EMaC
The advisor was very polite and…
The advisor was very polite and explained to me what was going on and why I had to pay a small amount towards the Service plan they then confirmed the new direct debit amount all very good great service.
20 mars 2026
Avis spontané
Réponse de EMaC Ltd
Good Afternoon Julie,
Many thanks for your fantastic review – we are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
James at EMaC
Réponse de EMaC Ltd
Good Afternoon Gary,
Many thanks for your fantastic review – we are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
James at EMaC
Very helpful and pleasant staff member…
Very helpful and pleasant staff member resolved my issue quickly and efficiently……only reason it was not 5 stars is because of the long winded options menu before call actually gets put through anywhere
23 mars 2026
Avis spontané
Réponse de EMaC Ltd
Good Afternoon K Hall,
Many thanks for your review – we are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
James at EMaC
Pleasant lady dealt with my situation…
Pleasant lady dealt with my situation excellently prompt and quick top service
23 mars 2026
Avis spontané
Réponse de EMaC Ltd
Good Afternoon Brian,
Many thanks for your fantastic review – we are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
James at EMaC
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