I had a fabulous experience with Embrace Leasing! The team were extremely friendly, helpful and professional, without ever being pushy. I was dealing with Joe Francis, and although the car I initia... Voir plus
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Huge thanks to Joe Clark for making the entire process completely seamless from start to finish. Joe was professional, responsive, and always on hand to answer every question clearly. The communicatio... Voir plus
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Leasing with Embrace Leasing for the third time now, and they continue to set the standard. Their team is consistently professional, making the arrangements completely seamless and timely from start t... Voir plus
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I contacted the company totally new to the lease market. I felt confident with their answers to my many questions. The only information that wasn't quite to my understanding was "in stock" cars as I h... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Embrace Leasing is a UK-based personal car leasing company that operates under the Silverstone Leasing family. Our mission is to deliver an exceptional leasing experience by offering competitive deals, outstanding customer service, and a wide variety of vehicles to choose from. Whether you're looking for a compact city car, a stylish saloon, a spacious SUV, or even an electric vehicle, Embrace Leasing provides options that suit every budget and lifestyle. We partner with leading car manufacturers, ensuring that our clients have access to the latest models with top-notch performance and cutting-edge features. Our user-friendly online platform makes it easy for customers to browse our vehicle inventory, request quotes, and finalise their leasing agreements from the comfort of their homes. We offer free delivery across mainland UK, along with vehicles backed by the manufacturer's warranty and breakdown service, ensuring peace of mind throughout the lease term. What truly sets Embrace Leasing apart is our dedication to customer satisfaction. With a team of knowledgeable and friendly experts, we are always available to guide customers through the entire leasing process. Our 5-star Google reviews are a testament to our focus on delivering excellent service and building long-term relationships with our clients.
Coordonnées de contact
5, Preston Lodge Court, Preston Deanery, NN7 2DS, Northampton, Royaume-Uni
- 01604978481
- sales@embraceleasing.com
- embraceleasing.com
4,8
Excellent
124 avis
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Great service made the process super easy
Aby and Amber made my first experience of leasing a car really easy for me, giving me options and explaining everything as we went. I am very happy with my new car!
31 mars 2025
Avis spontané
Réponse de Embrace Leasing
Thank you so much for your lovely feedback! 😊 We’re thrilled to hear that Aby and Amber made your first leasing experience such a smooth and enjoyable one. They’ll be so pleased to know they helped you feel supported throughout the process. Enjoy your new car – we’re so happy you’re loving it! 🚗✨ - Embrace Team.
An excellent service from Embrace
An excellent service from Embrace. Very customer focussed and great communication. Really competitive prices too. I have no hesitation in recommending Embrace.
25 mars 2025
Avis spontané
Réponse de Embrace Leasing
Thank you for the lovely review! We're so pleased to hear you found our service excellent, with great communication and competitive prices. Being customer-focused is at the heart of everything we do, so your kind words mean a lot to the team. We really appreciate your recommendation and look forward to helping you again in the future!
—The Embrace Leasing Team 🚗💙
Réponse de Embrace Leasing
Thanks so much for the great feedback! We’re really glad you found our communication spot on – it means a lot to the team. Always here to help whenever you need us!
—The Embrace Leasing Team 💬🚘
Excellent experience with Embrace Leasing
Excellent experience with Embrace Leasing - great customer service and a great price (almost £100 pm cheaper than my previous provider for the same car). I'd highly recommend them, great team who worked hard throughout, responding to queries really quickly.
8 avril 2025
Avis spontané
Réponse de Embrace Leasing
Thank you Ian so much for your kind words and fantastic feedback! We're thrilled to hear you had an excellent experience with Embrace Leasing and that we could save you nearly £100 per month—that’s a big win! Our team takes pride in delivering top-notch service and quick responses, so it's great to know that made a difference for you. We really appreciate your recommendation and look forward to helping you again in the future!
—The Embrace Leasing Team 🚗✨
First time leasing
EDIT 02/07/25: 3 months have passed since my original review of Embrace leasing where I thought everything had gone very well. It turns out that despite me having signed an offer that included the maintenance of the car, Embrace Leasing had a mistake and the maintenance was actually not included in my finance agreement. They have accepted that it was their mistake however they have not agreed to take responsibility and cover the cost of the maintenance. I only found out 3 months later that the maintenance was not included. This is really poor service and I will take legal actions
Original review 28/03/25:
I leased a car for the first time and done it through Embrace Leasing, the process was very easy and quick and Mandy at Customer Care was super responsive with all updates ect. Would recommend
28 mars 2025
Avis spontané
Réponse de Embrace Leasing
EDIT 17/07/2025:
Hi Hugo,
Thank you for updating your review and for continuing to engage with us as we worked through this matter. While I am sorry that your final experience did not meet the service standard we strive for, I would like to respond in full to clarify the actions taken since your original feedback.
Following your concerns regarding the inclusion of maintenance on your lease agreement, we carried out a detailed internal investigation. It was identified that our broker order form contained a clerical error where the phrase “Maintenance Included” was mistakenly left in the specification section. However, the accompanying finance summary clearly showed a £0.00 cost for maintenance, and the monthly rental confirmed a non-maintained agreement. The signed finance agreement with the funder reflected this accurately from the outset.
We listened back to all relevant phone recordings. Your initial call with our team contained no mention of maintenance, and in a later call, our colleague referred to the broker form but made clear he had not seen the finance agreement. At no stage was maintenance promised or charged for.
We fully acknowledged the documentation error and took full ownership of the confusion it caused. We also formally responded to your complaint and made two goodwill options available to resolve the matter: either a financial contribution towards a maintenance package, or a direct goodwill payment. You have since confirmed acceptance of the £150 goodwill payment to close the matter, and this is now being arranged.
We understand and respect your decision not to return as a customer and are genuinely sorry that this experience has led to that outcome. We are currently reviewing our customer service and escalation procedures, and your feedback has already informed changes in how we support both new customers and our internal team, including training for apprentices like the colleague you spoke with.
While we cannot change the outcome, we have aimed throughout to act with integrity, transparency, and fairness.
Thank you again for your honesty and engagement throughout this process.
Embrace Leasing Team.
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Thank you so much for taking the time to leave such a fantastic review!
We're thrilled to hear that your first experience leasing a car was a positive one—and even more so that you chose Embrace Leasing to guide you through it. Our aim is always to make the process as easy, efficient, and stress-free as possible, so it's wonderful to know that we delivered on that promise for you.
Mandy will be especially pleased to hear your kind words. She takes great pride in keeping our customers informed and supported every step of the way, so your recognition of her responsiveness means a lot to us.
We're delighted that you'd recommend us, and we truly hope you enjoy your new vehicle. If you ever need anything in the future—whether it's another lease, advice, or just a friendly chat about options—our team will always be here to help.
Thanks again for choosing Embrace Leasing!
The only place for leasing
I was on the lookout for a lease vehicle for the first time and was using Leaseloco a comparison site and decide the car I wanted and choose who to use which happened to be another company but the choice & spec were on back order with no definite date for arrival. While I was deciding on my next move I received a phone call from Aby Mason (Silverstone) to see if I had managed to get sorted, explaining my situation she found me just what I was looking for and at a better price. She said the car was in stock and just needed to be registered, I agreed to the deal and Aby sent over the paperwork, The paperwork showed the wrong colour interior which I pointed out to her and I was assured that my choice was going to be delivered.
Aby sent me an updated order and also informed me that the cost had been reduced which was very pleasing. After signing to take delivery of the car Aby passed me on to the Customer Care team who kept me informed of how things were progressing, the following people Michelle Williamson, Amber Thorpe and Mandy Colby who finalized the deal getting it over the line even though Hyundai are very strong on signatures being 100% looking the same as your driving license.
So a very big thank you to all of Silverstone/Embrace team for all your professional work. My first port of call for future leasing will be to Silverstone, thanks girls
27 mars 2025
Avis spontané
Réponse de Embrace Leasing
Hi Tony,
Thank you so much for taking the time to share your experience – what a fantastic review to read!
We’re thrilled to hear that Aby was able to step in and find the perfect vehicle for you, especially after your initial choice with another company fell through. It's great to know she was able to not only meet your expectations but exceed them with a better price and a car in stock, ready to go.
Thank you also for highlighting the efforts of our Customer Care team – Michelle, Amber, and Mandy will be absolutely delighted to hear your kind words. They’re all incredibly dedicated, and it's brilliant to hear their attention to detail and communication made your leasing journey as smooth as possible (even with Hyundai's signature standards!).
We’re so pleased to have earned your trust and future business. Whenever you're ready for your next lease, you know where to find us – your first port of call!
Thanks again for choosing Silverstone and Embrace Leasing.
First time leasing
First time leasing. Embrace guided me through the process and had exceptional customer service. Will use again.
13 mars 2025
Avis spontané
Réponse de Embrace Leasing
Hi Mark, Thank you for your fantastic feedback! 😊 We're thrilled to hear that your first leasing experience with Embrace was smooth and enjoyable. Our team takes pride in guiding our customers every step of the way. We look forward to helping you again in the future! 🚗💙 #HappyLeasing - Embrace Team.
Brilliant service from Embrace Leasing…
Brilliant service from Embrace Leasing from start to finish. This is my first time leasing a car and I was impressed how easy the process was and how affordable it was also. Would definitely recommend and use again. I'm chuffed to bits with my new Hyundai!
26 février 2025
Avis spontané
Réponse de Embrace Leasing
Thank you, Shirley! 😊 We're so pleased to hear that your first leasing experience was a brilliant one with Embrace! 🚗✨ Making the process easy and affordable is what we’re all about. Enjoy your new Hyundai – we’re chuffed to bits for you too! 🎉💙 #HappyLeasing - Embrace Leasing
Silverstone leasing are an honest and reliable company
I put forward my requirements and asked for the best price which was given. Jack answered all of my many questions by e mail and calls, nothing was too much trouble. The process is clear, the price clear, and the delivery exactly as promised. I am delighted as this is my first time leasing. I would reccomend Silverstone Leasing to all of my friends and family. Peace of mind at an affordable price. Thankyou
17 janvier 2025
Avis spontané
Réponse de Embrace Leasing
Thank you for taking the time to share your wonderful experience with us We’re delighted to hear that your first leasing journey was a positive one and that Jack was able to provide the support and clarity you needed throughout the process. We always strive to make leasing as simple, transparent, and hassle-free as possible, so it’s fantastic to know we met your expectations.
Jack will be thrilled to hear your kind words, and we’re so pleased that his dedication and responsiveness made a difference. We believe that every customer should feel completely confident in their decision, and it’s great to hear that you found the process clear, the pricing transparent, and the delivery exactly as promised.
Your recommendation truly means the world to us, and we’re incredibly grateful for your trust. If you ever need any assistance in the future—whether it’s for another lease, advice, or just a friendly chat—please don’t hesitate to reach out.
Enjoy your new vehicle, and thank you again for choosing us!
Great experience, excellent service
I needed ti lease a new car and called several companies. Aby Mason was the person who made me go with Embrace Leasing. She too the time out to understand my needs and gave me various options. When I was deliberating she gave me space then touched bases with me with more information. Unlike the other companies I did not have to chase her when I made enquiries and nothing was too much. It was a pleasure dealing with Aby the entire experience was seamless. Do not hesitate to use this company!
1 août 2024
Avis spontané
Réponse de Embrace Leasing
Thank you so much for taking the time to share your experience! We’re absolutely delighted to hear how Aby Mason made such a positive impression during your journey with Embrace Leasing. Providing excellent customer service is at the heart of everything we do, and it’s fantastic to see Aby going above and beyond to understand your needs and offer the best options available.
Leasing a car can be a big decision, and it’s great to hear that Aby’s professional yet personal approach made the process smooth and stress-free for you. We strive for proactive communication and attention to detail with every customer. We’ll be sure to pass your lovely feedback on to Aby; it’ll mean so much to her and the team.
Thank you once again for choosing us and for recommending Embrace Leasing so highly. We hope you’re enjoying your new car and look forward to helping you again in the future! 🚗✨ - Embrace Leasing
Réponse de Embrace Leasing
Thank you so much for your review and rating!! We hope you enjoy your new car! - Embrace Team.
Highly recommend
Highly recommend, this team have been extremely helpful and communication has been 10/10.
Really pleased with the service, Tom has been so informative and no question has been too small.
6 décembre 2024
Avis spontané
Réponse de Embrace Leasing
Thank you so much for your kind words and fantastic review! 🌟 We’re thrilled to hear that you had such a positive experience with our team. Providing top-notch service and communication is something we strive for, and it’s wonderful to know we hit the mark for you.
Tom will be especially delighted to hear your feedback! His dedication to keeping customers informed and ensuring no question goes unanswered is a true testament to the values we hold at Silverstone Leasing.
If there’s anything else we can assist you with, now or in the future, please don’t hesitate to get in touch. Thank you for choosing Embrace Leasing, and we look forward to working with you again! - Embrace Leasing
Prompt and Professional service
Prompt and Professional service. Tom and Amber kept me informed all the way through the process. They were competitively priced with my car as well.
12 novembre 2024
Avis spontané
Réponse de Embrace Leasing
Thank you for the wonderful feedback! We’re delighted to hear that you had a prompt and professional experience with us. Tom and Amber work hard to ensure our clients stay informed throughout every stage of the leasing process, so it’s fantastic to know they delivered this for you.
We also aim to provide competitive pricing without compromising on service quality, and we’re glad to hear that this aligned with your expectations. Your satisfaction is incredibly important to us, and we’re thrilled you found value in choosing Silverstone Leasing.
Thank you again for choosing us and for sharing your experience. We hope you enjoy every drive in your new car! 🚗 If there’s anything more we can do for you, please don’t hesitate to reach out. - Embrace Team.
Excellent service
Excellent service - great offer for the hyundai kona - professional staff and very helpful. It was a stress free experience.
17 octobre 2024
Avis spontané
Réponse de Embrace Leasing
Thank you for your kind words! We're delighted to hear that you had a stress-free experience and enjoyed the great offer on the Hyundai Kona. Our team takes pride in providing professional and helpful service, so it's fantastic to know we hit the mark. If you need anything else, we're always here to assist! - Embrace Team.
New MG X power
Wow from start to finish great communication always kept me updated answered questions and the car really pleased with that highly recommended.
14 octobre 2024
Avis spontané
Réponse de Embrace Leasing
Thank you for the fantastic review! We're thrilled to hear that you had a great experience with the MG X Power and that our team kept you updated every step of the way. It's wonderful to know you're pleased with the car and our communication. We appreciate the recommendation and are always here if you need anything in the future! - Embrace Team.
Five star rating
Helpful staff who were friendly and informative rhroigj the whole process. The sales team I spoke with helped shop about to find me the best deal for the right vehicle for me.
10 septembre 2024
Réponse de Embrace Leasing
Thank you Vanessa so much for your kind words! We're thrilled to hear that our team was able to provide you with friendly and informative service throughout the process. It’s great to know that our sales team could help you find the best deal on the right vehicle. Your satisfaction is our top priority, and we’re here whenever you need us in the future. Enjoy your new vehicle! 🚗✨ - Embrace Team.
Excellent from start to finish
We found embrace online and contacted them by phone. Joe came straight back to us and from that moment we were convinced we would be using them to lease our MG EV.
Communication is top notch, emailed answered quickly, delivery driver was so lovely and polite, car is brilliant. Should mention also that it’s the cheapest deal we found.
21 septembre 2024
Avis spontané
Réponse de Embrace Leasing
Thank you for your fantastic review. We are delighted to hear that you had an excellent experience from start to finish.
Joe and the team are thrilled that you chose to lease your MG EV with us and that our communication, quick response times, and the politeness of our delivery driver met your expectations. It's also great to know that you found our deal to be the most competitive.
Your kind words mean a lot to us, and we truly appreciate your review. - Embrace Leasing.
Tom sourced vehicle I required
Tom sourced vehicle I required, competitive in leasing market. Kept me up to date with delivery, all round good company to deal with.
22 août 2024
Réponse de Embrace Leasing
Thank you so much for your feedback! We’re delighted to hear that Tom was able to source the exact vehicle you needed while staying competitive in the leasing market. Keeping our clients up to date with every step of the process is a top priority, and we’re thrilled that you found our communication and overall service to be top-notch. At Embrace Leasing, we strive to make the leasing experience as smooth and satisfying as possible, and it’s great to know that we met your expectations. We look forward to continuing to serve you and exceeding your expectations in the future! - Embrace Leasing
Joe at Embrace Leasing provided…
Joe at Embrace Leasing provided outstanding customer service throughout the entire leasing process. He was prompt, attentive, and highly knowledgeable. Joe’s professionalism and attention to detail made the experience seamless and stress-free. I truly appreciated his commitment to delivering smooth transactions and I would highly recommend him to anyone seeking exceptional service in leasing.
16 septembre 2024
Avis spontané
Réponse de Embrace Leasing
Thank you so much Harmony for your kind words! We're thrilled to hear that Joe was able to make your leasing experience seamless and stress-free. At Embrace Leasing, we pride ourselves on providing attentive and professional service, and it's wonderful to see that Joe delivered on that promise. We appreciate your recommendation and look forward to assisting you with any future leasing needs! - Embrace Leasing
Been using Embrace for 8 years now
Been using Embrace for 8 years now. Excellent service. Joe is a credit to the company.
29 septembre 2023
Avis spontané
Réponse de Embrace Leasing
Thank you for being a loyal customer of Embrace Leasing for the past 8 years! We're so glad to hear that you've consistently received excellent service. Joe will be thrilled to know he's had such a positive impact. We truly value your continued trust in us and look forward to serving you for many more years to come! - Embrace Leasing
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