Emergency Assist Avis 

Have used for several years now, never had to use but the renewal is always quick and easy .

Very happy with previous experience i had with my car problems and how it was solved

Shame no stars it is not possible !!

Avoid this breakdown service. The international call‑centre staff were completely out of their depth and asked me to diagnose my own hybrid — something they clearly didn’t understand. I was given incorrect advice and they tried to upsell me a new battery replacement and jump starts.
If a breakdown company can’t handle a basic hybrid fault, they should not be offering cover and certainly not offering battery replacements on a hybrid car.

Poor service, wrong advice, and zero confidence in their capability. I would not recommend this provider to anyone.

They may be as cheap as chips but stress and anxiety caused I would have been better to have bought the chips !

Waiting to see how you perform on call out

I've been waiting over 4 hours for recovery so far and I have just been told it will be another hour. I am a lone female on a very hot day, at the side of a country road, no drink, no access to a toilet. This is what I am paying for?!? What a joke! Avoid!

The phone call was easy and the breakdown was quick to resolve the issue

Well organised and extremely competitive product.

Easy procedure, reliable service.

For the price is the best but for the time i have not used his service hope it will give the best service

Having paid the premium for years with no break down, I broke down 50 miles from home, the phone calls took ages as they kept checking the wording of my policy, had to wait 3 hours in baking heat as the recovery they ordered came from miles away, near my home. You only get towed to local garage- not to your home. I was explained that I would be reimbursed for 3 days car hire. It was almost the weekend so had to wait till monday to get the price of repair, which was too much for the price of my car so decided to scrap it. They then refused to re-imburse me because "I didn't tell them of my intention to scrap my vehicle". Obviously it wasn't my intention at the time, I had been towed to a garage and wasn't given the price till later. I broke down and they are supposed to be a breakdown recovery service, whatever the outcome turns out to be. I hired a car on the information they gave me that I would be re-imbursed- then had to pay for this myself. The whole process from start to finish, it was obvious they were spending most of their time finding ways to NOT help me. I would even have not scrapped my car if I had been properly informed and been able to take this into consideration with the price or been able to decide whether to hire a car.
They used policy wording that the service was used " to avoid repairing" and "as a result of deciding to scrap the vehicle" neither of which were true. I used the service because I broke down, was towed to a garage for repairs. The decision to scrap came after. I was also told they wouldn't re-imburse because I scrapped the vehicle during the car hire period, I pointed out to them that it wasn't, it was the day after, which they then ignored and just said flat out it wasn't a valid claim with no reasoning or justification. Just anything to avoid keeping the promise they had given me to re-imburse when I broke down and they told me to hire a car.

The tow truck came within the allotted time and I was taken to the garage.

The cover i receive only called you once in 4 years of membership and everything was spot on from starlet to finish 👏

Took far to long to recover 7hrs. And no communication on updates, left in limbo not knowing what's going on. Very unhappy about it all. Thinking about cancelling!!.

I have been with Emergency Assist for a number of years now but the first time I have had to use the service. It was a bit long winded all the security and questions I was asked when I called. I was given a guide time of 1-1/2 to two hour wait, but the operative was there within an hour, about another hour or so I was on the road again, so very happy with the service.

Recovery turned up quicker than quoted and resolved the immediate problem

I have been a Premium policy holder for a number of years but my last experience was appalling.

The plain fact is this company left me stranded when I needed assistance. My premium policy clearly states that I be taken home or to my nearest garage if it is not possible to get to a local garage. Given that IT WAS A SUNDAY AND ALL GARAGES LOCAL TO THE BREAKDOWN WERE SHUT, I should have been taken home. Instead, the call handler refused to budge, just stating that my policy was to a local garage only. Not only was that incorrect as the policy clearly states the alternatives but it was an outcome that was impossible given the fact that none were open!

In what was an already hugely stressful situation, this made it a 100 times worse. There was no help, no empathy, no understanding of the situation and clearly NO UNDERSTANDING OF THE ACTUAL POLICY I HELD otherwise I would not have found myself in this situation where I had to then go to expense and huge inconvenience to get my car and myself home by other means.

The process of buying the policy maybe top notch and helpful but when it comes to actually needing assistance, forget it. I emailed a complaint a week ago to their complaints email address and zero acknowledgement or reply. Which means they are inundated with complaints or they don't care! Either way, I urge you to seek an alternative breakdown cover so you don't run the risk of finding yourself in the same position. Have had great experiences with other companies.